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What Is WellnessLiving?

WellnessLiving’s all-in-one business management software equips the Fitness, MediSpa & Wellness industry with the tools, support, & resources needed to manage & grow their business. Offering flexible settings & dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations.

It’s the only software you need to attract, convert, & retain more clients.

Who Uses WellnessLiving?

Class, event, membership, or appointment-based businesses looking for an affordable, reliable, easy-to-use platform to manage & grow their business and take their client experience to the next level.

WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online.
WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership.
WellnessLiving Software - Showcase your business with an easy-to-use custom website.
WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software.
WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.

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Reviews of WellnessLiving

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.3
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Annalize
Annalize
Owner/Director in Canada
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Wellnessliving Highly Recommended

5.0 2 years ago

Comments: The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.

Pros:

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

Cons:

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

WellnessLiving Systems Response

2 years ago

Hi Annalize, Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)! You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity. When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving! Jenny P. (Customer Advocate)

Hilary
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Then and Now

5.0 last month New

Comments: Wellness Living is easy to use and offers wonderful customer service. [sensitive content hidden]
was one of the most exceptional customer service representatives I have spoken with. He recently assisted me with some issues and went above and beyond to understand and assist me.

Pros:

We switched from Mindbody to Wellness Living 3 years ago because WL was a friend to small businesses unlike Mindbody with its one size one price fits all approach. Three years ago Wellness Living understood small businesses had different needs than big studios and wasn't forcing us to spend money on services we didn't need. However, the past year and a half this is beginning to change at Wellness Living.

Cons:

Every year the price goes up SIGNIFICANTLY and it unfortunately feels more similar to Mindbody's approach.

WellnessLiving Systems Response

last month

Hey Hilary, Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach. Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products and support, we've adjusted our pricing due to factors like R&D investments, enhanced security, and new features. We understand that price changes can be challenging, and we apologize for any inconvenience caused. Your satisfaction is crucial to us, and we're dedicated to keeping our pricing competitive and aligned with the value we provide. We value your feedback. Please reach out to our Customer Solutions Team at [email protected] to discuss finding the best solution for your budget and needs. Warm regards, Jacob W. (Customer Advocate)

Jade
Owner Operation in Canada
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

I am so sorry I ever used them

2.0 4 weeks ago New

Comments: My biggest issue with this company is that their software really doesn't work. When I signed on with them in October 2022 they were okay, but recently I have discovered so many issues and when I try to get help with them, they don't really take accountability and instead try to push the problem back to you, when it isn't a user error.
For example I did a promo where the first month of membership was discounted, but the bug discounted those people for months until I changed it. I lost a few thousand dollars from that. Then when I told customer service they directed me on how to do that promo, but I applied the promo right it just doesn't work.
The worst part was when I cancelled, they charged me an "early cancellation fee" basically their contract renews in July and you're hooked in for a year, every year. I understand requiring commitment for your first year but I when I expressed that was unfair they were just like "well you signed the contract" so it's okay to put ridiculous things in your contract and hide behind it?
So I was charged my early cancellation fee of $1000 plus $500 for my own data transfer plus and extra month out of nowhere that they said they would return but have not done so.
Now they are dragging their feet (we're 3 weeks in) on the data transfer, but decided to push through the cancellation before that was done! So now I have no data and no new software, and no old software. I tried to contact my rep but the day she's cancelling me she's actually impossible to reach. Once they took me for all I'm worth they don't care about me anymore.
Also, for several weeks we couldn't even download my app onto Android, I lost several customers this way.
I would strongly advise against using Wellness Living. They sell you a cool slick software but it's a dinosaur with broken legs.

Pros:

Reporting Customer service is accessible

Cons:

Full of bugs Very hard to find resolution for issues Clunky Non consistent data throughout different reports Customer service blames you for their issues

WellnessLiving Systems Response

3 weeks ago

Dear Jade, Thank you for sharing your experience, and we genuinely appreciate your feedback. We're deeply sorry to hear about the challenges you faced with our software and support services. Your experience does not reflect the standards we strive to maintain. We understand the frustration caused by encountering bugs and difficulties in resolving issues promptly. Our team is committed to continuously improving our platform's stability and functionality to provide a seamless experience for all our users. We sincerely apologize for any confusion regarding billing and contract terms. Transparency and fairness are paramount to us, and we're reviewing policies to ensure clarity. Additionally, we're actively expediting data transfer and addressing communication lapses to resolve any outstanding issues promptly. Please reach out to us directly at [email protected] so we can further address your concerns and work towards a resolution. Warm regards, Tracy T.

Mathew
National Virtual Services Manager in Canada
Recreational Facilities & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

WellnessLiving was a game changer!

5.0 4 months ago

Comments: Amazing! Moving to WellnessLiving was a real game changer for us - both in our onsite locations and for our virtual offering.

Pros:

The ease of use, for both our members and our staff. It is extremely easy to work with, even for those that are not very tech savvy, and if you have a question the Support team is always there to help and they generally reply with a video so you know exactly what to do! I really like that videos, marketing, etc., are all a part of the software and do not rely on third party subscriptions and integrations. I also appreciate that they are open to enhancement suggestions from their users.

Cons:

Nothing. I really appreciate everything they offer and that they are open to improvement suggestions as well.

WellnessLiving Systems Response

4 months ago

Hey Matthew, Thank you so much for taking the time to share your experience with WellnessLiving! We're thrilled to hear that we've been a game-changer for your business. Your appreciation for our openness to enhancement suggestions means a lot to us. We are committed to continuous improvement, and your insights contribute significantly to our growth. If you ever have more suggestions or questions, remember, we're here for you. Whether it's through our 24/7 support, webinars, or our Knowledge Base with hundreds of articles, we aim to provide the resources you need. We invite you to explore our vibrant Community Forum, where you can engage with other users, share your ideas, and stay informed about our roadmap. Here are the links to our community-driven platforms below: Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Warm regards, Karina B. (Customer Advocate)

Natalie
Manager in Canada
Sports, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

I'm glad we made the switch.

5.0 2 weeks ago New

Comments: The set up was quite easy, and the experience has been great. We had a few hiccups along the way but I have learned through these with the help of the Wellness Living support team, who is always available to help.

Pros:

The entire system is very intuitive and easy to use.

Cons:

I don't think we had anything we didn't like.

WellnessLiving Systems Response

2 weeks ago

Dear Natalie, Thank you for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you've found our system intuitive and easy to use. It's fantastic to know that your onboarding process went smoothly and that you've had a great experience overall. We truly appreciate your kind words about our support team. At WellnessLiving, we strive to provide exceptional customer service, and we're delighted to hear that our team was able to assist you effectively. It's wonderful to hear that you're loving the many features our platform offers! We've designed our software with simplicity and functionality in mind, so it's fantastic to hear that you're finding it easy to navigate. Remember, if you ever need assistance or have any questions, don't hesitate to reach out to us at [email protected] or give us a call and leave a voicemail. Our dedicated support team is always here to help you make the most of our platform. Warm Regards, Anthony S