WellnessLiving

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WellnessLiving Overview:

What Is WellnessLiving?

WellnessLiving’s all-in-one business management solution that helps businesses in the fitness, MediSpa and wellness industry with the automation tools, support, & resources needed to manage & grow the business. It offers flexible settings and dynamic tools, such as online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations. The solution helps teams attract, convert and retain more clients.

Who Uses WellnessLiving?

Designed for class, event, membership, or appointment-based businesses looking for a reliable platform to manage and grow the business and take client experience to the next level.

Where can WellnessLiving be deployed?

Cloud-based

On-premise

Overall rating

See all reviews

Based on 598 reviews

4.4

Write a Review!

Reviews sentiment

Positive

86%

Neutral

Negative

11%

Starting Price

$69.00

Per User, Per Month

Free trial

About the vendor

WellnessLiving Systems
Located in Richmond Hill, Canada
Founded in 2012

WellnessLiving support

Phone Support
24/7 (Live rep)
Chat

Countries available Show more details

Australia, Canada, South Africa, United Kingdom, United States

Languages Show more details

English

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Top rated features

No features have been rated by reviewers for this product.

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Capterra verified reviews for WellnessLiving

Overall rating

4.4

Based on 598 reviews

Write a Review!

Filter reviews (598)

Pamela

Owner in US

Health, Wellness & Fitness, 11–50 Employees

Used the Software for: 2+ years

"Satisfaction"

10 July 2025

5.0

The features and performance of WellnessLiving have been well-received by my yoga studio. The design and comprehensive tools have improved operations, including online scheduling, payment processing, marketing, and customer relationship management. Clients love my user-friendly mobile app, which simplifies bookings and engagement. There has been a noticeable increase in efficiency and client satisfaction since implementing Wellness Living. Highly recommend!!!

Pros:

The platform's intuitive design makes it easy to navigate and master. Its clear layout and logical workflow prevent users from feeling overwhelmed, even when tackling complex tasks. The platform offers a wealth of functionality, providing everything needed to accomplish goals efficiently without needing additional software or workarounds.

Cons:

Customer service never picks up when I call, they call back and sometimes it takes a while to get a call back. Price has increased and hopefully no more increases.

Reviewer Source

WellnessLiving Systems Response

3 December 2025

Hi Pamela, Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that WellnessLiving has helped streamline your studio’s operations — from online scheduling and payments to client engagement through your branded app. It’s wonderful to know that both your staff and students are seeing the benefits! We truly appreciate your feedback regarding phone support and pricing. Our call-back system is designed so that you never wait on hold, but we understand how important timely responses are and we are continually optimizing our processes to ensure you get the fastest possible support experience. Your comments on pricing are also very valuable — we always aim to deliver strong return on investment through innovation and continuous improvements, especially compared to other platforms in the industry. Best regards, Marylee B.

David

Lead Marketing Strategist in Mexico

Marketing & Advertising, 11–50 Employees

Used the Software for: 1+ year

Source: SoftwareAdvice

"Do Not Recommend Whatsover"

21 May 2025

1.0

It has not been pleasant. If you are reading this, find another CRM and marketing automation platform. This has little going for it with lack of trasnparency, lack of support, lack of API support.

Pros:

This has been a difficult experience trying to get a hold of anyone. I can't in good faith recommend this company for any of my clients.

Cons:

They took money but don't offer any support. I have numerous emails, I've reached on on their social media, I've never received an acknowledgement or any call backs.

Reviewer Source

WellnessLiving Systems Response

22 May 2025

Hi David, thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with WellnessLiving did not meet your expectations, and we sincerely apologize for any frustration caused by our communication or support processes. What you’ve described does not reflect the level of service we strive to provide. Our goal is to deliver a seamless onboarding and support experience for every business, and it’s clear that in your case, we fell short. We take concerns about lack of responsiveness and transparency very seriously. A senior member of our customer success team will to reach out to you shortly to address your concerns. Best regards, Benjamin K.

Lisa

COO in US

Sports, 2–10 Employees

Used the Software for: 2+ years

"A company that listens"

7 December 2025

4.0

I have been with wellnessliving for over 5 years now. They have done a great job at helping me thru the years to curtail the software to my business. When I need something to work differently, they have been really good about helping me make it work as expected or have worked diligently to get back to me with an answer so that I can move forward.
I would rate it 5 star and hopefully can again in the future, however, I’ve recently had a few issues with reaching tech support. I have been assured this is temporary and have to trust that their tech support has always been 5 star. Response a little slower than normal, however my issues have all been answered and resolved to 100% satisfaction.

Pros:

WL has a good overall product and thru the years constantly listens to their clientele and makes improvements. Historically tech support has been superior.

Cons:

I have recently had some issues with slow response from tech support, however, given my past experience, this is not normal for them. WL has contacted me and alleviated all of my concerns.

Reviewer Source

WellnessLiving Systems Response

15 December 2025

Hi Lisa, Thank you for taking the time to share your honest feedback and for being a loyal WellnessLiving customer for over five years. We truly appreciate your recognition of how the platform has evolved by listening to client input, and we’re especially concerned to hear about your recent experience with customer support. Your feedback regarding the shift toward AI-assisted support is important to us. While AI is designed to help resolve common questions faster and provide immediate guidance, we absolutely recognize that it cannot replace human support for more complex situations. A senior member of our Customer Success team has been made aware of your concerns and will be reaching out to you directly to ensure your outstanding issues are addressed properly and to restore the level of support you’ve come to expect from us. Our 24/7 support team is always here to assist you and reachable at [email protected] ! Best regards, Benjamin K.

Kristen

Founder in US

Verified LinkedIn User

Performing Arts, 2–10 Employees

Used the Software for: 2+ years

"Love this software"

8 October 2025

5.0

Pros:

My studio has used WellnessLiving since we opened in 2022. I love that it's a software that we can grow into. Customer service gets back to me quickly when I need it, and my students really enjoy our personalized app. It's great to have so many different ways for my students to book classes, rentals, and other services. I've recommended it to two of my other studio [sensitive content hidden] friends already!

Cons:

Some of the transactions or reports can be a bit clunky. All the information is available, but sometimes it doesn't feel super intuitive.

Reviewer Source

WellnessLiving Systems Response

15 October 2025

Hi Kristen, Thank you so much for taking the time to share your experience! We’re thrilled to hear that WellnessLiving has supported your studio’s growth since opening in 2022 and that both you and your students are enjoying the personalized app and flexible booking options. It means a lot that you’ve even recommended us to other studio owners, we truly appreciate your trust and confidence in our platform. We also value your feedback regarding transactions and reports. Our team is always working on making features more intuitive and seamless, so your input helps guide future improvements. We’re so glad to have you as part of the WellnessLiving community and look forward to supporting your studio for many more years to come! Our 24/7 support team is always here to assist you and reachable at [email protected]! Best regards, Marylee B.

Natalie

Chief Operating Officer in US

Health, Wellness & Fitness, 51–200 Employees

Used the Software for: 2+ years

"WellnessLiving - Best Fitness Platform"

19 August 2025

5.0

10/10 - There is not a platform that can compete with WL at the moment. We do not plan on switching to anyone else.

Pros:

Customer Support, innovativeness, regular updates and new features. Also - it's the best bang for your buck when it comes to client management and support. It's easy to schedule appointments, the interface is modern and sleek, and our customers data is secure.

Cons:

There are important features that I believe should be created over other features that are submitted via the requests.

Reviewer Source

WellnessLiving Systems Response

20 August 2025

Hi Natalie, Thank you so much for your wonderful review! We’re thrilled to hear that you value our customer support, the regular updates, and the innovative features we continue to roll out. It’s also fantastic to know that you find WellnessLiving to be the best value for client management and support, with an interface that’s modern, secure, and easy to use for both scheduling and data management. We appreciate your feedback regarding feature prioritization, and we’ll be sure to share this with our product team as we continue to shape our roadmap based on customer needs. It’s incredibly motivating to hear that you rate WellnessLiving a 10/10 and have no plans to switch, your trust means the world to us. Our 24/7 support team is always here to assist you and can be reached anytime at [email protected] Best regards, Benjamin K.