TRIMS

Who Uses TRIMS?

Independent retailers looking to grow their retail businesses

What Is TRIMS?

TRIMS is the modern cloud software solution for managing and growing a retail business.
Touchretail provide cutting-edge inventory management and point of sale software. Our omnichannel platform; TRIMS, comprises a suite of tools and services built specifically for the retail industry with the sole purpose of saving time, reducing costs and streamlining processes.

EPOS | Inventory | Mobile App | Warehousing | Fulfilment | Reporting | Customers | Integrations

TRIMS Details

Touchretail

http://www.touchretail.co.uk

Founded 2002

Matrix Inventory
-thumb
-thumb
-thumb
Matrix Inventory-thumb
-thumb

TRIMS pricing overview

TRIMS does not have a free version.


Starting Price

Not provided by vendor

Free Version

No

TRIMS deployment and support

Support

  • Email/Help Desk
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Documentation
  • Videos

TRIMS Features

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Billing & Invoicing
  • CRM Software
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reports
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Gift Card Management
  • Inventory Management Software
  • Inventory Tracking
  • Invoice Management
  • Layaway Management
  • Loyalty Program
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Ordering Automation
  • Payment Processing Software
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Restaurant POS Software
  • Retail Inventory Management Software
  • Retail POS
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Stock Management
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of Point of Sale Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • CRM Software
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing Software
  • Employee Management
  • For Retail
  • Forecasting
  • Gift Card Management
  • Inventory Management Software
  • Inventory Optimization Software
  • Inventory Replenishment
  • Inventory Tracking
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Currency
  • Multi-Location
  • Offline Access
  • Order Management Software
  • Point of Sale (POS)
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management Software
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Sales Trend Analysis
  • Shipping Management
  • Stock Management
  • Third Party Integrations
  • Warehouse Management Software
  • eCommerce Management

View full list of Retail Management Systems Software

TRIMS Alternatives - Capterra UAE 2021

More TRIMS alternatives

TRIMS Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4
Customer Service Software 4.6
Features 4.2
Value for Money 4.1

Review software

Share your experiences with other software buyers.

Write a Review!
Damian H.
General Manager
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/03/2019

"Trims by Touch Retail review"

Comments: it's an amazing system that i personally rate as better than most that i've used,

Pros: The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

Cons: i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Vendor Response

by Touchretail on 17/03/2019

Thank you for the comments Damian. It's lovely to have Nordic Outdoor using our system, and it's a pleasure working with you. We are continuously improving our offering and hope to have yet more great tools available for you soon!

Thanks again for taking the time to review.

  • Reviewer Source 
  • Reviewed on 13/03/2019
Simon W.
Owner
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/03/2019

"Great Solution"

Comments: It's been very good, once we were over the initial learning curve. TRIMS allows us to manage our stock effectively, while giving us a clear picture of how each part of the business is performing by time and by date, 24/7. TRIMS is a very comprehensive piece of software - our advice would be to simplify it, until you learn what it can do, and then increase its footprint in your business in bite size chunks, because once it is something you are familiar with, you'll genuinely wonder how you've ever done without it.

Pros: TRIMS offers us a comprehensive picture of our current stock and of the performance of our business at any given time, now or in the past. It's integrated superbly well with our website, enabling us to immediately stop selling online when we have run out of stock. We would warmly recommend Touch Retail, who have been superb partners from the word go.

Cons: The software is very comprehensive, so it can take some time to get to grips with it, but if you request it, the TRIMS team can simplify your experience so that the system only gives you what you want and need, with the option to improve your user experience as you become more familiar with the platform.

Vendor Response

by Touchretail on 17/03/2019

Simon, it's an absolute pleasure to read your comments. The whole reason we develop retail software is to try and make retailers lives easier, so reading reviews like this really makes it all worthwhile. I will ensure the rest of the team read this and thanks for taking the time to comment, and for being so supportive of our efforts.

  • Reviewer Source 
  • Reviewed on 11/03/2019
Mark R.
MD
Retail, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 25/03/2019

"review"

Comments: ok

Pros: Relative ease when the system works properly

Cons: Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days..
they do not have an SLA for when they will get back to you

Vendor Response

by Touchretail on 01/04/2019

Thanks for taking the time to review our software. We have recently introduced a Checkout Rules system that allows most styles of promotion to be triggered at the point of checkout, either at the stores or through a website (if your web developer integrates this). So get in touch with the support team and they can explain more about how this works. Hope that helps.

  • Reviewer Source 
  • Reviewed on 25/03/2019
Alex R.
Director
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 22/03/2019

"Overall great system"

Comments: You need to have patience and be willing to learn how to use the system but once you know your way around it it's fantastic and i've already recommended it to other retailers.

Pros: The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

Cons: While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

Vendor Response

by Touchretail on 01/04/2019

Thanks for the positive review, it is great to hear that you are getting on well with the system, and that it is of real benefit to your business. We take on-board any comments and I will talk to the team about explaining the cause of any issues, should you get any.

Your point about having patience and be willing to learn is very true. Our previous software Rapidstock, was very very easy to use but had limited functionality. TRIMS has been written to do a lot more, and be very flexible, and inevitably that is going to be more difficult to use. But that is what we wan't, a much more powerful system. And I think we have hit the right balance - but we do always keep adding in thing to make it easier.

Thanks again!

  • Reviewer Source 
  • Reviewed on 22/03/2019
Shirley G.
Warehouse & Distribution Manager
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/04/2019

"Best Software Move"

Comments: New features are constantly being introduced to keep up with retailers needs - they developed several new add-ons that we required to enable us to move from our previous stock system with no hardships. We have now integrated our new website with Trims through woo commerce , which couldn't have been simpler! On top of that the level of support that we have from both Touch Retail and The IT Department (Wexford) is second to none.

Pros: Being able to import orders from suppliers directly into Trims, which then sets up both the order & the new products is such a time saver. Bulk editing groups of products, versatility of reports, promotions for tills.. the list of benefits is endless.

Cons: So many features & report options - I don't have enough time to make full use of them!!

Vendor Response

by Touchretail on 18/04/2019

Thank you for the fantastic review, very much appreciated. It is great to hear that the system is working so well for you, makes us really happy and I will certainly get the team to read your comments. Good luck with the recently launched WooCommerce integration! Thanks again!

  • Reviewer Source 
  • Reviewed on 17/04/2019