BOSSDesk

by BOSS Solutions

Who Uses BOSSDesk?

BOSS customers include both private and public sector organizations, suited for companies with 100+ employees looking to maximize Service Desk and IT Asset Management operations.

What Is BOSSDesk?

BOSSDesk a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates capabilities for ensuring a productive and efficient remote work experience with an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

BOSSDesk Details

BOSS Solutions

http://www.boss-solutions.com/

Founded 1997

Customizable Dashboard
Service Catalog
User Settings
Tickets, Routing
Incident Management
BOSSDesk video
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Service Catalog-thumb
User Settings-thumb
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Incident Management-thumb

BOSSDesk pricing overview

BOSSDesk does not have a free version but does offer a free trial. BOSSDesk paid version starts at $19.00/month.


Starting Price

$19.00/month

Pricing Details

Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

Free Version

No

Free Trial

Yes

BOSSDesk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

BOSSDesk Features

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Change Management Software
  • Client Portal
  • Collaboration Tools
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Data Mapping
  • Data Visualization Software
  • Device Auto Discovery
  • Drag & Drop
  • Email Management Software
  • Help Desk Management
  • IT Asset Management Software
  • IT Asset Tracking
  • Impact Management
  • Incident Management Software
  • Inventory Management Software
  • Knowledge Base Management
  • License Management Software
  • Performance Monitoring
  • Prioritization
  • Problem Management
  • Relationship Mapping
  • Reporting & Statistics
  • Request Assignment
  • SSL Security
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management Software
  • Third Party Integrations
  • Widgets
  • Workflow Management Software

View full list of CMDB Software

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  • Reporting & Statistics
  • Rules-Based Workflow
  • SSL Security
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  • Service Level Agreement (SLA) Management
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BOSSDesk Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.5
Customer Service Software 4.9
Features 4.4
Value for Money 4.7

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William ".
I.T. Support Specialist Supervisor
Utilities, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/06/2020

"BOSS Support Central - A Remote Support Must Have!"

Comments: We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros: The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons: We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

  • Reviewer Source 
  • Reviewed on 17/06/2020
Gary K.
CTO
Government Administration, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/06/2020

"Awesome product and support team for automating and streamlining your service desk."

Comments: We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros: The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons: There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

  • Reviewer Source 
  • Reviewed on 26/06/2020
Gary K.
Client Services Supervisor
Information Technology & Services, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 31/03/2021

"Alachua County BoCC Review"

Comments: I am really satisfied with the product. it is a great value for the price. Also there is not the normal yearly increase you see with other software vendors

Pros: Asset Management is a great tool, knowing all computers & Printers in use on our network. Work order portion connects tickets to individuals as well as the assets

Cons: Reporting is lacking. I had more flexibility to create personal reports in the older product. I would like to see this area expanded.

  • Reviewer Source 
  • Reviewed on 31/03/2021
Ginger J.
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/03/2017

"Technology Specialist"

Comments: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

  • Reviewer Source 
  • Reviewed on 15/03/2017
Annette D.
Helpdesk Administrator
Information Technology & Services, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 31/03/2021

"Easy Ticketing System"

Comments: Over the years BOSS Solutions Suite has been a great assess to our department for keeping up with user's problems and solutions.

Pros: Software that is very easy to use, once the system is setup to be user friendly.

Cons: There are no cons about the software, it is user friendly when you set up the software correctly.

  • Reviewer Source 
  • Reviewed on 31/03/2021