--- description: Get detailed information about Chatra usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Chatra Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Chatra](/software/144752/chatra) # Chatra Canonical: https://www.capterra.ae/software/144752/chatra Page: 1 / 19\ Next: [Next page](https://www.capterra.ae/software/144752/chatra?page=2) > Modern live chat and chatbot solution facilitating personal communication between you and your customers. > > Verdict: Rated **4.7/5** by 452 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Chatra? E-commerce, software and other companies who understand the need to be accessible to their visitors and customers. Our clients also include financial, legal and automotive companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 452 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Chatra - **Founded**: 2014 ## Commercial Context - **Starting Price**: $21.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: $15 per agent per month when paid annually, $19 when paid monthly - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish - **Available Countries**: Brazil, Canada, France, Germany, India, Italy, Russia, United States ## Features - Customizable Branding - Geotargeting - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Transfers/Routing ## Support Options - Chat ## Category - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [WhatsApp](https://www.capterra.ae/software/180345/whatsapp) — 4.7/5 (16296 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24046 reviews) 4. [Text Request](https://www.capterra.ae/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Auto renewed without approval, ignore emails" — 1.0/5 > **Stuart** | *27 June 2024* | Sporting Goods | Recommendation rating: 0.0/10 > > **Pros**: nothing. I stopped using it after a few months as it has a lot of bugs around messaging (i.e. if you message on native apps it doesnt show in chatra) > > **Cons**: the fact i cancelled after 6 months and they then charged me £204 to renew (when I had not authorised or requested a renewal - i had cancelled the app in shopify). they then ignored 4 of my emails. > > very poor - customer service is totally non existent. ----- ### "Great Tool for Real-Time Customer Support" — 5.0/5 > **Stephanie** | *19 September 2024* | Textiles | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Chatra is how easy it is to use. The real-time chat helps us respond to customers quickly, and the interface is straightforward. > > **Cons**: What I liked least about Chatra was that it didn’t automatically assign cases to agents, so each agent had to pick up cases manually. That was the only downside I encountered, but I’m not sure if this has been fixed/improved since then. > > Overall, I’ve had a good experience with Chatra. It’s easy to use and helps us communicate with customers in re. ----- ### "Basic chat program" — 5.0/5 > **ana** | *7 December 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The software is basic, but for a small business website is more than enough. Great value. > > **Cons**: On the free version you can't put yourself offline automatically. ----- ### "Best Chat Plug-In" — 5.0/5 > **Michael** | *24 June 2019* | Construction Software | Recommendation rating: 10.0/10 > > **Pros**: The many features, and ease of set-up and use. > > **Cons**: Can't think of a single bad thing to say. > > From the very first day I installed Chatra, it simply worked\! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions. ----- ### "nice chat for the website" — 5.0/5 > **Eugene** | *21 June 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Simple has a free plan, applications are well made and the interface is nice to work in. > > **Cons**: Skipped webchats moved to another tab which is accessible with 2 clicks (should be 1 click max) ----- Page: 1 / 19\ Next: [Next page](https://www.capterra.ae/software/144752/chatra?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/144752/chatra) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data