--- description: Get detailed information about Aircall usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.ae/software/144486/aircall Page: 1 / 20\ Next: [Next page](https://www.capterra.ae/software/144486/aircall?page=2) > Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations. > > Verdict: Rated **4.2/5** by 459 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Aircall? Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 459 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: $40.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - Access Controls/Permissions - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management Software - Dashboard Software - Donor Management - File Transfer - Fundraising Management - IVR - Interaction Tracking - List Management - Live Chat Software - Mobile Access - PBX - Phone Key Input - Power Dialer - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Softphone Software - Task Management Software - Text to Speech - Third-Party Integrations - Video Conferencing Software - VoIP Software - Voice Customization - Voice Mail ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.capterra.ae/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.ae/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software) - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [VoIP Software](https://www.capterra.ae/directory/30940/voip/software) - [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.ae/software/136728/readymode) — 4.6/5 (142 reviews) ## Reviews ### "Excellent cloud-based phone solution" — 5.0/5 > **Allison** | *13 March 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. > > **Cons**: I have no negative aspects to comment on about this platform. > > Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. ----- ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Cons**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "4 months later still can't text\! Avoid at all costs\!" — 1.0/5 > **Brian** | *9 April 2026* | Oil & Energy | Recommendation rating: 0.0/10 > > **Pros**: Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. > > **Cons**: Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. > > Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER\!\!\! ----- ### "Comprehensive solution for phone support" — 5.0/5 > **Christoph** | *20 February 2026* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support > > **Cons**: Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required > > Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). ----- ### "Best calling software" — 5.0/5 > **Victor** | *1 December 2025* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. > > **Cons**: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.ae/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data