Nutshell

Who Uses Nutshell?

Small-business sales teams that need an affordable, easy-to-use CRM and sales automation platform that actually helps you close deals, and can be fully implemented in days, not weeks.

What Is Nutshell?

Nutshell is the sneaky powerful CRM and sales automation platform that helps sales teams win more deals.

Simple enough for any user and sophisticated enough for any business, Nutshell offers award-winning features, time-saving integrations, unlimited data storage, and world-class live support.

Don't take it from us, take it from the thousands of companies growing every day with Nutshell.

"We just need a CRM that gets it and does it right, and that's Nutshell." - Kristen Hay, Bloomerang.

Nutshell Details

Nutshell

http://www.nutshell.com

Founded 2009

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation
Nutshell video
Play
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Nutshell pricing overview

Nutshell does not have a free version but does offer a free trial. Nutshell paid version starts at $19.00/month.


Starting Price

$19.00/month

Free Version

No

Free Trial

Yes

Nutshell Features

  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts

View full list of Contact Management Software

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Generation
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of Customer Relationship Management Software

Nutshell Alternatives - Capterra UAE 2020

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Nutshell Reviews

Showing 5 of 349 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.2/5
Features
3.8/5
Value for Money
4.2/5
Marilyn H.
Global Sales Director
Financial Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/03/2020

"Bang for your Buck"

Comments: Great! It helps the team stay on track whether it's sales or implementation.

Pros: Reporting and filtering reports.
Keeping a track record of our leads.

Cons: Have to move over to pro to get more then one sales process. Pro is so expensive.

  • Reviewer Source 
  • Reviewed on 05/03/2020
Bill P.
Senior Leadership Consultant
Management Consulting, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/11/2018

"Great Feature-set Without Complexity"

Comments: I run a global consulting practice with hundreds of corporate clients and thousands of individual relationships that I manage. Nutshell lets me manage it all. It's my dashboard for everything in my company. It's entry-level rate is worth every penny.

Pros: I've used Nutshell for three separate businesses that I've run or owned. Each one considered a small to medium-sized business. Nutshell is perfectly suited to us because it's lightweight and easy to learn. It doesn't require an in-house expert on the app (like SalesForce). It's basic feature-set is all I've ever needed, and the support is terrific. Real people at the end of the phone, with fast responses. And, it's made in Michigan! It has a lot of simple customizations that I use; workflow, custom fields, leads, etc.

Cons: Integrations are somewhat limited, but still, plenty to work with. I'd like an integration to RingCentral's app. Also, it doesn't' handle subsidiary company relationships well. I've had to create a workaround with tags to help connect them.

  • Reviewer Source 
  • Reviewed on 02/11/2018
Prescott P.
President
Mining & Metals, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 08/05/2017

"leads don't allow you to easily sell services, only products. After sale service is hindered."

Comments: We get a cost effective CRM that frees up cash flow for use elsewhere in our business.

Pros: Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.

Cons: Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.

  • Reviewer Source 
  • Reviewed on 08/05/2017
John G.
Managing Partner
Accounting, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/07/2020

"A Full Featured Sales CRM"

Comments: Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other. But within two weeks everyone fell in love with Nutshell and completely on board significantly contributing to an increased close ratio.

Pros: This CRM walks the less experienced sales rep through the entire sales process even recommending when to follow up even suggesting additional steps should be taken to get to the close. Upon close it automatically updates the customer database and the task management features facilitate the onboarding process. It also has a neat "Click-to-Call" feature that calls and optionally records directly from your prospect list providing an excellent sales training vehicle.

Cons: We would like to have seen the developers respond more quickly to feature suggestions but as a Sales CRM it is untouchable.

  • Reviewer Source 
  • Reviewed on 02/07/2020
Steven S.
Chief Engagement Officer
51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 17/11/2017

"Fantastic small/medium-sized-biz CRM"

Comments: New sales people are able to jump right in with minimal training. Workflows are customizable, and tracking prospect information is a breeze.

Pros: Nutshell has been great for our software firm as it grew from a startup to a mid-market company. Nutshell is very similar to us in age, culture, feature philosophy, etc. so I always enjoy interacting with the team. The Support (via chat and email) is excellent and they are always willing to hear new feature ideas and requests. The affordability makes it a great first CRM for new and small businesses.

Cons: Importing can sometimes result in a lot of duplicate leads, so data cleanliness becomes a bit of an issue as you grow. Reporting has some room to grow but it's not too bad right now.

  • Reviewer Source 
  • Reviewed on 17/11/2017