Atera

Atera is the clear winner in the IT management space

Comments: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Pros:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Cons:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Essential tools for onsite and remote IT

Comments: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Pros:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Cons:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Complete Service Management Platform

Comments: Atera helps us streamline our service management by automating repetitive tasks and providing proactive device and network monitoring, which ultimately improves team efficiency.

Pros:

Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing.

Cons:

I have no criticisms to offer regarding this platform.

If you don’t need a mobile app or decent support it’s OK

Comments: It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

Pros:

The interface is clean and easy to navigate

Cons:

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Best RMM and ticketing Software

Comments: Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

Pros:

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Cons:

Support of Mac devices is minimum or nil

Great, Especially for a 1-person IT Department

Comments: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Pros:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

I am fascinated with the management of it thanks to atera

Comments: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Pros:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Cons:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Atera - Great for the price!

Comments: Its great! for the price it is really hard to beat. And they keep adding features every month.

Pros:

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Cons:

Sometimes the integration with spashtop for remoting is a little bit glitchy.

A seamless Remote connection tool

Comments: Atera is a reliable RMM that offfer reliable remote connections and supports integration with anydesk. Also, the dashboard is very helpful as it gives an overview of all the connection requests,time spent in each session etc

Pros:

Atera offers seamless integration with Anydesk which I have been using for connecting to high configuration remote machines which I use for executing certain memory intensive program exe files.

Cons:

Currently the mobile app doesnt support remote connections.This is a feature which should be released in the new updates

"Recommended tool for all."

Comments: Perfect tool that fits perfectly in today's regime. What a system Atera is.

Pros:

Apparently the platform is up-to-date with easy to learn features. It keeps us updated in our organisation in both today's world and perhaps fits perfectly. All our systems easily integrate and collaborating perfectly. The interface is simple and easy to learn.

Cons:

Am having a great experience so far. I easily keep track on every ongoing process.

Great overall MSP platform with excellent support

Comments: Excellent. They are responsive and keep adding new features.

Pros:

I can chose vendors for AV, backup, etc. and I appreciate their pricing structure

Cons:

Nothing really. They have been great in all regards.

Amazing product that is growing and evolving

Comments: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Pros:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Cons:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Atera provides efficient and streamlined IT management

Comments: Our experience with Atera has been quite excellent. It has altered our IT management procedures by providing a comprehensive solution that streamlines operations and increases efficiency. Atera's user-friendly UI and intuitive design have simplified task navigation for our staff.

Pros:

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Cons:

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Amplifying and Tailoring Remote Monitoring and Management with Atera.

Comments: I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues.

Pros:

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Cons:

I have encountered anything that is worth mentioning as dislike with Atera.

Streamlined IT Management with Top-Notch Security Features

Comments: I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture.

Pros:

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Cons:

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Atera is a great RMM solution for small MSP's

Comments: After trying several other RMM solutions, I decided that Atera was a good fit for my company and provided the best value. I use the product every day and will continue to subscribe

Pros:

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Cons:

I would like to see more features regarding 3rd party software patching

An intuitive, powerful system.

Comments: I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.

Pros:

The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

Cons:

The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

Atera keeps my IT business running smoothly with its easy-to-use interface and powerful features. Love it!

Pros:

Love the remote monitoring and management capabilities. It's helped me streamline my IT operations and save time.

Cons:

Sometimes the user interface can be a bit slow, especially when dealing with a large number of devices. Could use some optimization.

My real friend in this IT industry for help.

Comments: If you're tired of juggling a million IT tasks, give Atera a try. It's seriously simplified my life and saved me tons of time.

Pros:

Honestly, Atera is like having an extra team member, but without the coffee runs! It's super easy to use, even for someone like me who isn't a tech whiz. The automation is amazing, it feels like magic sometimes.

Cons:

Hmm, I'm still searching… Maybe they could add more integrations? But honestly, it's pretty solid.

Our Damned and Ostentatious IT Monitoring system.

Comments: We love the fact that With the toolwe can monitor more than one devices at no any extra costs.

Pros:

Efficient server monitoring. It helps us attend to our network issues so quickly. We can monitor more than one device simultaneously at no extra costs. The interface is easy to use.

Cons:

So far so good ,it has not given us a reason to dislike.

The only tool I need to manage IT assets and system administration

Pros:

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Cons:

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.

A comprehensive and striking Remote Monitoring and Management Tool.

Pros:

It is simple to use Atera as it have a clean and intuitive design.Atera provides remote IT support to our customers.It enhance fast access and control of our remote network and devices.It enhance real-time monitoring of network, devices and clients.

Cons:

It's well-designed to achieves our organization objectives.I haven't encountered any inefficiencies with Atera.

The great application for Multiple IT purposes.

Comments: It's a good experience in remote Access and help desk services for starters. Then it aids in network monitoring and task management.

Pros:

Atera is great on IT Ticketing and infrastructure. Alerts and notifications with advanced reporting techniques. It offers very friendly support on customer services and help desk.

Cons:

It is remotely accessed dynamic and perfect. Zero dislikes.

CodeRight Corp First Review after 2+ years with a single Support User license

Comments: The business model of Cost per Support Agent compared to Cost per End-Point is SO much better than any other competing product on the market.. especially for a small MSP like CodeRight just starting out less then 3 years ago with only 1 medium size client.

Pros:

The Atera agents ability to install many different remote access 3rd party software tools is so valuable. The support for MacOS and Linux is also critical. The easy of use to setup a new client and just get going is fantastic.. very low friction. very efficient.. easy to learn... and the online Docs are very good.

Cons:

I wish the web interface had a much more extensive and flexible SEARCH feature.. i need the ability to search through ALL meta data to find things faster when you have lots of clients

Atera is great till you need timely Definition updates and the schedule options are painful.

Comments: Atera was okay but really didn't hold up to all the marketing hype especially when it potentially introduces a patching delay for Definition updates to your IT environment...

Pros:

The interface is very easy to use and simple, installation in terms of deployment is tidy and even removal will leave a clean machine if you uninstall from the dashboard.

Cons:

The patch management in terms of Definition updates leaves somewhat to be desired especially as the schedule doesn't within the dashboard GUI allow to set hourly unless you wish to sit making a load of schedules one by one which is defeating the point of a simple dashboard. Support were less than helpful which didn't hold up any hope they would even bother logging this as a feature request.Having Definition updates delayed doesn't seem to bode well with claiming to help bolster security if your updates are delayed to just once a day or likely a week which is how I see most MSP and IT setting their patching.