--- description: Get detailed information about Remote Monitoring and Management usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remote Monitoring and Management Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Remote Monitoring and Management](/software/144309/atera) # Remote Monitoring and Management Canonical: https://www.capterra.ae/software/144309/atera Page: 1 / 20\ Next: [Next page](https://www.capterra.ae/software/144309/atera?page=2) > Cloud-based IT management platform combining RMM, PSA, helpdesk, patch management, remote access, and billing in one place. > > Verdict: Rated **4.5/5** by 461 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Remote Monitoring and Management? Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 461 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking Software - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Barcode/Ticket Scanning - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Configuration Management - Customer Database - Customer Support Software - Dashboard Software - Data Import/Export - Deployment Management - File Sharing Software - For MSPs - IT Reporting - Incident Management Software - Inventory Management Software - Issue Management - Knowledge Base Management - Knowledge Management Software - Monitoring - Multi-Channel Communication - Natural Language Processing - Network Analysis - Network Wide Management - Patch Management Software - Performance Metrics - Performance Monitoring - Personalization and Behavioral Targeting Software - Policy Management Software - Real-Time Data - Real-Time Monitoring - Release Management - Remote Access & Monitoring - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Screen Sharing Software - Self Service Portal - Time & Expense Tracking - Unattended Access - Vulnerability Scanning - Workflow Management Software ... and 35 more features ## Integrations (54 total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Axcient - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - Cynet 360 - DUO - Domotz ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.ae/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.ae/directory/34833/ai-it-agents/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.ae/directory/10017/patch-management/software) - [Network Monitoring Software](https://www.capterra.ae/directory/30019/network-monitoring/software) - [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.ae/software/170018/manageengine-desktop-central) — 4.6/5 (1876 reviews) 2. [NinjaOne](https://www.capterra.ae/software/165889/ninjaone) — 4.7/5 (298 reviews) 3. [Action1](https://www.capterra.ae/software/180609/action1-rmm) — 4.9/5 (239 reviews) 4. [Iru](https://www.capterra.ae/software/181954/Iru) — 4.9/5 (496 reviews) 5. [Pulseway](https://www.capterra.ae/software/141792/pulseway) — 4.7/5 (312 reviews) ## Reviews ### "Flexible scripting reduces work to half the normal amount" — 4.0/5 > **Furkhan** | *26 March 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: All installations as well as diagnostics are managed by custom scripts to minimize the work that needs to be done. Ever since the use of real-time monitoring I no longer have to physically go around checking on the matter every now and then. > > **Cons**: They noted that script errors often contain little debug logs making it very hard to debug. The mobile app under reference does not allow for scripting functions to be incorporated into it. ----- ### "Offered simplicity to IT operations with its integrated model" — 3.0/5 > **Noorul** | *26 March 2025* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Atera contains features that can replace other tools resulting in the need for a single integrated solution instead of managing many tools. It has coupled work processes, achieved cost efficiency and significantly eased the trainings of new technicians.​ > > **Cons**: The mobile application has certain drawbacks compared to the desktop one thus the option to manage some tasks on the go is limited. Improved responsiveness is another advantage that would be got when enhancing the mobile app.​ ----- ### "Patch management and cyber security" — 5.0/5 > **Ganapathi G** | *13 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Patch management feature across OS platforms, Windows, Mac, Ubuntu, and third party application is very good and also it works on agent based so you can save hug capex > > **Cons**: device management feature can be added advantage which is now not available and also network discovery is good but there is no patching feature > > I can say its a great product and serves the purpose if you are looking for patch management, as well as asset discovery ----- ### "Atera allows remote connection (and doesn't blow up immediately)" — 5.0/5 > **John** | *8 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Atera allowed me to get into the client's system from anywhere without their system crashing right away. Atera connected to the client's studio workstation and let me edit big after effects files on a small laptop which was amazing. I was glad it did not crash during today's training session and the 2FA did not lock me out of the account either. > > **Cons**: The price is WAY too much money and it uses ALL my CPU, so everything else is slowed down. I had to go searching through the menus for hours to find where they had hidden the scaling options. I hate that I have to give it both an ID number and a password to login but most apps do not require such hassle. My IT team is able to take care of my computer issues when I am traveling for marketing so I will never be stuck with no way to work or get things done. > > Atera takes care of the security aspects of the system and I am happy knowing that if one of our employees were to try and steal some of our sensitive information, they would fail miserably. The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine. ----- ### "A Helpful Platform to Manage IT Operations" — 5.0/5 > **Fabrizio** | *11 September 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Atera is effective in covering all the aspects of monitoring, ticketing, remote access and patch management in one solution. It’s nice to see the complete picture of what happens without switching from one tool to another, and the automation helps manage some mundane tasks. > > **Cons**: Some advanced settings and features may not be clear to users at first and require more time to understand. More flexibility in integration and reporting would be nice for companies with custom work processes. > > Atera proves to be a helpful tool that can simplify our workflow. It doesn’t try to cover all the functionality but does a good job of providing a basic set that will save us from doing mundane operational tasks. With proper setup, it will help keep tabs on the systems and solve their issues. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.ae/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data