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SyteLine
SyteLine Overview:
What Is SyteLine?
Ideally suited for midsized manufacturers, Infor SyteLine is an end-to-end enterprise resource planning (ERP) solution to manage discreet, process and mixed mode applications with greater efficiency and profitability. It is available on premises or in the cloud as CloudSuite Industrial. Both solutions provide advanced functionality to streamline and optimize processes, from scheduling and forecasting to inventory planning and after-market service.
Who Uses SyteLine?
Metal/plastic fabricators, machinery/equipment, medical device, automotive, aerospace/defense, electronics, furniture, windows/doors, food/beverage, paint/coatings, distributors. 2 tier ERP support.
Where can SyteLine be deployed?
Cloud-based
On-premise
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Overall rating
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Based on 67 reviews
Reviews sentiment
Positive
76%
Neutral
10%
Negative
13%
Starting Price
$180.00
Per User, Per Month
Free trial
About the vendor
- Infor
- Founded in 2014
SyteLine support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Canada, United States
Languages
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English
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SyteLine
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Overall rating
Based on 67 reviews
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Franc
Operation Manager in US
Medical Devices, 51–200 Employees
Used the Software for: 6-12 months
"SyteLine - great power, hard to lean, expensive to implement"
7 January 2025
A very powerful suite of apps/tools with a steep learning curve. Best suited for "traditional" business processes - manufacturing, inventory, etc. It's a lift to adapt it to more modern enterprises: post-IPO startups, biotech, Web services. Can be difficult to link certain data despite SyteLine having a DB foundation.
Pros:
Very powerful suite of tools that serve broad range of business processes.
Cons:
Steep leaning curve. Some legacy GUI steps make use clunky. Very expensive customization.
Reviewer Source
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Brittany
Cad Drafter / Checker in US
Verified LinkedIn User
Oil & Energy, 201–500 Employees
Used the Software for: 1+ year
"A lot of training"
12 September 2018
Pros:
Flexible to customize- many were needed for my field and there’s rarely something that can’t be accomplished
Cons:
A lot of training has to go into implementation. Not very intuitive. Extremely overwhelming, even well past implementation.
Reviewer Source
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Dennis
Director of IT in US
Automotive, 201–500 Employees
Used the Software for: 2+ years
"Syteline has given us more data and reporting capability than ever. That's a great thing!"
29 June 2018
Data, Reporting, Shipping accuracy, easier month-ends, better disaster recovery, real time inventory and sales data
Pros:
The ease of use and personalization is my favorite thing about the software. Syteline/CSI is easy to learn and easy to tweak to fit your business needs.
Cons:
There are areas of the system that are not designed for companies with high volume, low cost products. Many areas are designed for companies that have 5-10 line items on an order rather than an average of 50, with spikes of more than 300. This can lead to speed issues.
Reviewer Source
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Charles
System Administrator in US
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Source: SoftwareAdvice
"Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01)"
7 August 2019
I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away.
There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here).
If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though.
CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint.
Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting.
Pros:
The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest.
Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting.
Cons:
Reporting out right sucks.
System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased.
Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields.
Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well.
There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well.
Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates.
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Greg
INFOR CloudSuite Industrial Specialist in US
Verified LinkedIn User
Machinery, 11–50 Employees
Used the Software for: 2+ years
"I am the on-site admin and have worked with Syteline/CSI for 20 years (version 4.0 through 9.02)."
29 June 2018
Customer satisfaction by delivery on time!
Pros:
All aspects of the ERP environment have been considered. Perhaps the greatest asset of the tool is the APS functionality. Projecting accurate capable to ship dates to customers in a manufacturing environment is crucial. This tool exceeds all expectations! With accurate BOM, Routing and Inventory Control, the APS system precisely plans and executes for fast-paced environments to assure customer satisfaction. Developing and modifying existing reports is also a great asset to the software. Information that is needed is accessible and informative to make critical business decisions. Modifying the forms, reports and creating new objects is also straight forward.
Cons:
The number of forms can become a bit overwhelming if simply fishing around. Having an on-site expert to help navigate and understand the tool is always best.
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