--- description: Get detailed information about ALVAO Service Desk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ALVAO Service Desk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [ALVAO Service Desk](/software/143589/alvao-service-desk) # ALVAO Service Desk Canonical: https://www.capterra.ae/software/143589/alvao-service-desk Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/143589/alvao-service-desk?page=2) > ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration. > > Verdict: Rated **4.6/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ALVAO Service Desk? We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 29 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ALVAO - **Founded**: 1999 ## Commercial Context - **Starting Price**: $36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starting price is for 40 users. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Czech, English, German, Polish, Slovak - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Assignment Management - Audit Trail - Automated Routing - CMDB Software - Capacity Management - Change Management Software - Collaboration Tools - Communications Management - Compliance Management - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Customer Support Software - Dashboard Software - IT Asset Management Software - IT Asset Tracking - IT Reporting - Incident Management Software - Incident Reporting - Inventory Management Software - Investigation Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Maintenance Scheduling - Multi-Channel Communication - Prioritization - Problem Management - Real-Time Monitoring - Real-Time Notifications - Release Management - Remote Access/Control - Reporting & Statistics - Self Service Portal - Service Catalog - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Workflow Management Software ## Integrations (28 total) - ALVAO Asset Management - Azure DevOps - Azure DevOps Server - Copilot - Easy8 - Grafana - Helios - JIRA Service Management - Jamf Now - Jira - Lansweeper - Microsoft 365 - Microsoft Azure - Microsoft Entra Verified ID - Microsoft Excel ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) ## Related Categories - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) - [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software) - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Desk Manager](https://www.capterra.ae/software/173025/help-desk-software) — 4.8/5 (106 reviews) ## Reviews ### "Great product and the support team" — 5.0/5 > **Lukáš** | *10 April 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. > > **Cons**: We are in a highly regulated industry, so we can't use the system to its full extent. > > Reduce manual processes and tasks and automate key processes that take too much of my team's time. ----- ### "Great Ticket System" — 5.0/5 > **Ondřej** | *3 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization > > **Cons**: Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. > > Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. ----- ### "Pretty decent ticketing system" — 4.0/5 > **Frantisek** | *17 April 2025* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: ALVAO server as a single point of contact for our organization. The ability to easily create custom workflows and system customization allows us to use the system for a wide range of agendas such as HR, Facilitie, Logistics, etc. > > **Cons**: There is a room for improvement in the reporting. > > Compared to our previous legacy system, ALVAO allows us to integrate the system with our existing infrastructure, and the interface is easy to use, making it easy for users to work with. ----- ### "Realy good product for IT management" — 4.0/5 > **Jaroslav** | *10 April 2025* | Furniture | Recommendation rating: 9.0/10 > > **Pros**: ALVAO is a single point of contact for all our employees. The tool is very flexible so we started to use beyond IT to HR and other agenda so the solution brings a real value to whole organization. Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place. > > **Cons**: I can not find anything that would not be sufficient for our needs. > > Before ALVAO we got all requeste by phone, emails or in person, making difficult to manage it. The system helped us to eliminates it and create just one channel for all issues and requests. ----- ### "All in one consolidated IT tools" — 4.0/5 > **Tomas** | *21 May 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Complex IT system cosolidating entire IT supporting scope - servicedesk, asset management, reporting and many others > > **Cons**: I'm missing some main dashboard with simple statics showing. Also GUI could be designed more simple and more friendly. > > Fully customizable in views, defining categories, access rights, designing of UI - tiles, icons. Users\&assets\&tickets in one place. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/143589/alvao-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/143589/alvao-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | nl | | | nl-BE | | ----- ## Structured Data