--- description: Get detailed information about Hiver usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.ae/software/142975/hiver Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/142975/hiver?page=2) > Hiver is the agentic omnichannel customer service platform. 10,000+ teams trust Hiver to tackle complex support across channels. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hiver? Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 148 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hiver - **Founded**: 2011 ## Commercial Context - **Starting Price**: $55.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Adaptive Learning - Alerts/Escalation - Assignment Management - Automated Routing - Business Process Automation - Change Management Software - Chat/Messaging - Chatbot Software - Collaboration Tools - Commenting/Notes - Communication Management - Customer History - Customer Portal - Customer Support Software - Customizable Templates - Dashboard Software - Document Management Software - Email Management Software - Employee Directory - Feedback Management - Full Text Search - IT Asset Management Software - Inbox Management - Incident Management Software - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Role-Based Permissions - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Survey/Poll Management - Surveys & Feedback - Task Management Software - Template Management - Ticket Management - Transcripts/Chat History - Workflow Automation - Workflow Configuration - Workflow Management Software ... and 15 more features ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.ae/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.ae/directory/34833/ai-it-agents/software) - [Complaint Management Software](https://www.capterra.ae/directory/30674/complaint-management/software) - [Email Management Software](https://www.capterra.ae/directory/30553/email-management/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Collaboration Software](https://www.capterra.ae/directory/15/collaboration/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (1001 reviews) 3. [Google Workspace](https://www.capterra.ae/software/168389/google-workspace) — 4.7/5 (17670 reviews) 4. [Front](https://www.capterra.ae/software/132901/front) — 4.5/5 (288 reviews) 5. [Missive](https://www.capterra.ae/software/152884/missive) — 4.9/5 (184 reviews) ## Reviews ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Cons**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "The best tool to collaborate across teams of any size" — 5.0/5 > **Tom** | *13 June 2026* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment > > **Cons**: The price\! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. > > We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 August 2025* | Museums & Institutions | Recommendation rating: 1.0/10 > > **Pros**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Cons**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "I liked it" — 4.0/5 > **Lexi** | *16 April 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated > > **Cons**: I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. ----- ### "An Essential Tool for Team Email Management" — 5.0/5 > **Jackee** | *11 September 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail\! > > **Cons**: Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team. > > My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.ae/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data