What Is Timely?

Were here to grow the value of the beauty industry, with you and for you. Join the Timely community of 55,000 supportive & connected beauty professionals and get access to innovative business management software, award-winning customer support, education from the biggest industry names all over the world, and support from your peers.
Timely is designed to suit your business at any size, stage and budget. We love helping you succeed, so join us today! Start a free 14-day trial at gettimely.com.

Who Uses Timely?

Business management software for busy salons & spas. Let Timely help run your business so you can do more of what you love.

Timely Details

Timely

Founded in 2012

Timely Details

Timely

Founded in 2012

Timely videos and images

Timely video
Timely Software - Get your business booked up - thumbnail
Timely Software - Keep your clients returning - thumbnail
Timely Software - Get powerful insights - thumbnail
Timely Software - Streamline your systems and free up your time - thumbnail
Timely Software - Friendly support when you need it - thumbnail

Compare Timely with similar products

Starting price

A$15.00/month
$14.00/month
N/A
$99.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial No

Timely deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Timely Features

  • API
  • Activity Dashboard
  • Appointment Scheduling Software
  • Automated Responses
  • Availability Management
  • Calendar Sync
  • Call Reminders
  • Confirmation/Reminders
  • Contact Database
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Reminders
  • HIPAA Compliant
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Payment Reminders
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integrations
  • Two-Way Communication
  • Website Integration

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  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
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  • Referral Tracking
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  • SMS Messaging
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  • Task Scheduling
  • Third Party Integrations
  • Wait List Management
  • Website Integration

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Timely Reviews

Read all 637 reviews

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Janelle M.
Janelle M.
Manager in Australia
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Great customer service, flexible plans to suit all our needs

5 4 years ago

Comments: Access 24/7 from wherever we are. Payments from our clients at all hours of the day as they book their appointments online.

Pros:

The simplicity, it's easy to use and understand. No staff trainer required to use it, self explanatory. Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons:

It doesn't do a cash daily reconciliation or detailed breakdown of what is coming in each day. A few more email options to personalise follow ups with clients and rebooking reminder emails. It would be better if there were more fields we could fill in for each client and personalise them according to what we need to know about them.

Natasha S.
Spa Director in Australia
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Timely Software reviewed by a Software Extremist

5 6 months ago

Comments: Accessibility and modernity have become key benefits of doing business with Natashas Skin Spa, and of working for us.
Staff are perceived as more professional, feel more professional, and provide an overall better client experience. Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Pros:

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Cons:

Needs a strong set of reporting filters added to enable segmented marketing.

Timely Response

4 months ago

Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x

Jenna M.
server in US
Food & Beverages, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Love Timely

4 2 weeks ago New

Comments: I use it everyday for personal and business use.. I definitely have recommended Timely and will do so in the future.

Pros:

I use this daily for my scheduling and planning.. for work.. to keep track of my workouts and my cleaning schedule. I also use it for my kids. I love it you can use it for everything.

Cons:

I t should be free all around... I feel like it is to pricey.

Ray W.
Owner/Operator in Australia
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

I don't even know where to start!

3 4 years ago

Comments: It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros:

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons:

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Andy M.
Business Owner in Sweden
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Paperless and Accessible 24 Hours a Day Gives Me Back Hours of Time!

5 4 weeks ago New

Comments: I think this is a great application and of course will like to see it become even more user-friendly in the future . So can recommend that you at least try it out!

Pros:

The responsive design and layout provides myself and other staff members with multiple options for viewing as well as providing an efficient way to collect payment with automated tasks which we would otherwise have to do manually. We literally claw back hundreds of hours of manual administration!

Cons:

There are a lot of features and so the learning curve may be higher at the start but I will have to wait and see how I assess and move forward with other features that could be beneficial.