FreshBooks

Intuitive report customization tools and data integration capabilities

Comments: The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations.

Pros:

Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate.

Cons:

FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious.

Awesome Small Business Invoicing & Time Tracking Tool

Comments: Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes my agency look very professional.

Pros:

Freshbooks helps our digital marketing agency keep track of tasks completed for clients and allows us to list those tasks on invoices that can be paid via ACH or Credit Card online by our clients very easily. Freshbooks templates are very professional looking and my clients have a very good experience.

Cons:

I wish payments would process to our bank account faster. Sometimes invoices go to spam when sending emails to customers through Fresbhooks messages.

Freshest of Them All

Pros:

I like the almost exact matching to Quickbooks/Stripe as a mix!!

Cons:

How there aren’t as many customization options for your view or customer viewing.

Not really for a small business only really small business.

Comments: Fair on the product. Poor on overall support. The chat bot is almost useless, and I need to start a support ticket.

Pros:

I do like the interface, and about 80% of its features are pretty good. But I really need to other 20%. It's not QuickBooks online.

Cons:

The reports and the Analytics need a lot of work. I've sent in MANY suggestions. The reports are only good for the smallest of business. While we do under 1 million a year, we do need decent cashflow information and detailed reporting by COGS categories. In our case Mechanical parts and labor vs Upholstery parts and labor. We also need good Job costs data. I would not mind doing it manually, but the data is not broken down to do this. The worst issue has been since day one, they cannot seem to permanently fix issues importing my bank account. VERY slow responses from support and takes days and weeks to get their "process partner to fix it. Export of your data for backup can be done, put it is very manual and time consuming. There is no path to exporting items and services. I'd like to do this so we can have a copy in the shop.

Great for Small Businesses, with a Few Minor Flaws

Comments: FreshBooks has streamlined my invoicing process significantly, reducing the time I spend on administrative tasks and giving me more time to focus on my work. While it’s not perfect, the platform offers a robust set of features that cater well to small businesses and freelancers. The occasional limitations are outweighed by the convenience and time savings it provides.

Pros:

FreshBooks has an intuitive and user-friendly interface, making it easy to create and send invoices in just a few clicks. The automated payment reminders are a lifesaver, and the ability to accept online payments directly through the platform is a huge time-saver. The mobile app is also well-designed, allowing me to manage invoices and expenses on the go.

Cons:

The pricing structure could be more flexible, especially for small businesses or freelancers with only a few clients. Some advanced reporting features are only available in the higher-tier plans, which might not justify the cost for all users. Additionally, I’ve experienced minor delays in customer support response times.