What Is Copper?

Copper is the easy-to-use CRM for businesses on Google Workspace looking to manage more sales leads & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Copper integrates with Gmail and other Google Apps, so it logs all your emails and other interactions to the right contact for you. You can also see your sales and relationship essentials from email threads, to past interactions, to tasks... all in one place.

Who Uses Copper?

Small and medium-sized businesses on Google Workspace looking for an easy to use CRM that automates repetitive tasks and integrates with the tools they already use (like Gmail, Mailchimp, and Slack).

Where can Copper be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Copper
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Netherlands, United Kingdom, United States

Languages

English

About the vendor

  • Copper
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, Netherlands, United Kingdom, United States

Languages

English

Copper videos and images

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Features of Copper

  • Activity Dashboard
  • Alerts/Notifications
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management Software
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Dashboard Software
  • Data Import/Export
  • Document Management Software
  • Document Storage
  • Email Management Software
  • Email Marketing Software
  • For AEC Industry
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Interaction Tracking
  • Lead Capture Software
  • Lead Management Software
  • Lead Qualification
  • Lead Segmentation
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Predictive Analytics Software
  • Project Management Software
  • Quotes/Estimates
  • Referral Tracking
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Scheduling Software
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Task Management Software
  • Territory Management
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management Software

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Reviews of Copper

Average score

Overall
4.4
Ease of Use
4.5
Customer Service
4.3
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Scott G.
Scott G.
General Manager in Australia
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The CRM for sales team on Gsuite

5 2 years ago

Comments: I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.

Pros:

Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click. The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail. Im really starting loving the workflow automations and cool calculated fields I can make now.

Cons:

I'd like to see a better native integration with an email automation software

Phil S.
Sales Manager in US
Food Production, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Sales for Organic Maple Syrup

4 9 months ago

Comments: Great tool for the price and for a team.

Pros:

A very essential tool, pretty easy to use for Sales CRM.

Cons:

Lots of features are not needed for the basic sale of a grocery product. Would like to link a People of a Company to be the Companies Primary Contact. so there is only one entry for that in the Company. Wish saved files could be viewed and not just downloaded.

Patrick M.
PM in US
Construction, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Great product for new client prospecting

4 3 weeks ago New

Pros:

Copper is easy to sync with Gmail and email notifies the user when tasks are due.

Cons:

The software works great while working within the Google Suite but if you are operating on a different platform it is restrictive.

Michael M.
Senior Associate in US
Consumer Goods, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Needs a Lot of Work

3 last month New

Pros:

The ability to create pipelines and track emails was good.

Cons:

There are a lot of things I didn't like about this software. First, it lacked basic functionality and integrations that many competitors have. As a CRM tool, it didn't have very important, basic features for email outreach. On top of this, the customer service was lackluster, and the reporting feature was even worse. I no longer use Copper and have switched to another platform.

Michael C.
CEO in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The ONLY Fully-Integrated CRM Solution for Google Workspace

5 4 months ago

Comments: Our small business has been a Copper client for the last 2-3 years and we have been incredibly happy with the Copper CRM product and the team that supports it. As our business grows, so do our CRM needs. Copper has been able to fulfill each of these needs as they arise, often from regular updates on their product roadmap. It's almost like Copper has been "inside our head" and developed exactly what we needed prior to us asking. @TeamCopper - Great job listening to your clients in the community and actually developing your product to suit our needs. This is what encouraged us to sign a 5-year agreement with you!

Pros:

Full functionality within Google Workspace plug-in (Gmail, Calendar). Ability to pull a list view of Opportunities, Leads, etc and update individual records without leaving the screen (HUGE time-saver).

Cons:

Import function needs work in the area of duplicate management and add/ overwrite tags. Third-party integration with Zapier makes this seamless but can add unnecessary expenses.