Copper
by Copper
Who Uses Copper?
Small and medium-sized businesses looking for an easy to use CRM that automates repetitive tasks and integrates with the tools they already use (like Gmail, Mailchimp, and Slack).
What Is Copper?
Copper is the easy-to-use CRM for small businesses that need to manage more sales leads & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Don't waste hours on typing things out. Copper integrates with Gmail and other Google Apps, so it logs all your emails and other interactions to the right contact for you. You can also see your sales and relationship essentials from email threads, to past interactions, to tasks... all in one place.
Copper Details
Copper
https://www.copper.com/
Founded 2013
Copper Pricing, Cost & Reviews - Capterra UAE 2020
Copper does not have a free version but does offer a free trial. Copper paid version starts at $19.00/month.
Starting Price
$19.00/month
Free Version
No
Free Trial
Yes
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
Copper Features
Alternative Products
Popular Products
Copper Reviews
Showing 5 of 410 reviews
Scott G.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 01/07/2020
"The CRM for sales team on Gsuite"
Comments: I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.
Pros:
Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click.
The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail.
Im really starting loving the workflow automations and cool calculated fields I can make now.
Cons: I'd like to see a better native integration with an email automation software
- Reviewer Source
- Reviewed on 01/07/2020
Jacqueline C.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/02/2020
"Intuitive, Inclusive & Scalable"
Comments: Wonderful! The customer service is AMAZING and overall we have converted so much more closed business as a result of effective lead and pipeline management within our company.
Pros: The ability to manage leads, manage pipelines, and store data, along with the ability to automate lead management.
Cons: the lack of ability to integrate with other softwares, the lack of commission management features, and the lack of ability to specifically disburse leads automatically based on tracked conversion rates
Vendor Response
by Copper on 03/03/2020
Solid feedback that we'll be sharing with our team. Thank you, Jacqueline!
- Reviewer Source
- Reviewed on 21/02/2020
Sam L.
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Overall Rating2/5
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Ease of Use3/5
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Features & Functionality1/5
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Customer Support2/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 02/05/2019
"Basic CRM, looking for automated workflows, look elsewhere!"
Comments: Copper is our CRM and is only used for our sales team. Our products are a mobile app and website that generate leads that go into Copper in which our sales team is able to qualify and view all communication with prospects and move them along the appropriate pipeline. One of the main problems that Copper solves for us is integrating with Slack and their mobile app to update us real-time of new leads. Also, a nice feature of Copper is their integration with G Suite (since Copper is a Google Product), that keeps track of all communication with each prospect. From a more technical perspective, Copper has a quite robust API that allows us to connect our mobile app attribution platform, Slack, PostgresSQL, and chatbot Intercom.
Pros: One of the main benefits of Copper is real-time reports. We are able to breakdown won and lost revenue amongst our sales team and also account for projected sales revenue based on the opportunities in the pipeline and the expected close rate of those opportunities. Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner.Copper has automated actions that allow us to move prospects through pipelines effectively. We set automated reminders and tasks for opportunities based on their pipeline and stage within the pipeline. These reminders and tasks are also emailed and sent as a push notification to each respective lead owner. We are a big fan of the Copper newsletters. They provide a clear roadmap of what to expect from them from a product development standpoint and what to expect next. Their emails are easy to digest, and optimized for mobile. Also, they ask for user input that has been integrated into their roadmap.
Cons: While Copper has a quite robust API, they do not have any webhook receiver URLs. In order to effectively communicate data between Copper and another platform is through a paid Zapier account or Tray.io. Automated actions are nice, but the work flow automations are extremely limited. We are not able to send users automated emails, push notifications when they enter a new stage of a pipeline. More direct integrations with messaging services - transactional + marketing email services, push notification platforms, chat services.
- Reviewer Source
- Reviewed on 02/05/2019
Janna W.
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Overall Rating4/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support3/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 02/04/2020
"Copper is helping me keep track of my customers"
Comments: Overall it has been helpful to keep track of my contacts. I wish that there were more features for the lower price point, like marketing and email features.
Pros: I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.
Cons: It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.
- Reviewer Source
- Reviewed on 02/04/2020
Remco V.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 18/02/2020
"Very easy to use CRM tool for all Google G Suite users."
Comments:
Dashboard for most important e-mails.
Leads and Opportunties
Integration with my project tool Wrike
Pros:
Neatless integration with Google G Suite and Wrike (for my projects) and many other tools with Zapier.
Ease of use.
Cons: I like absolutely everything of Copper CRM.
Vendor Response
by Copper on 20/02/2020
Stick the landing, pose, and smile. Thanks for the perfect score, Remco!
- Reviewer Source
- Source: GetApp
- Reviewed on 18/02/2020
