--- description: Get detailed information about Higher Logic Vanilla usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Higher Logic Vanilla Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Community Software](/directory/30800/community/software) > [Higher Logic Vanilla](/software/141384/vanilla) # Higher Logic Vanilla Canonical: https://www.capterra.ae/software/141384/vanilla Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/141384/vanilla?page=2) > Higher Logic Vanilla is the most trusted customer community solution for those serious about delivering exceptional experiences. > > Verdict: Rated **4.4/5** by 63 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Higher Logic Vanilla? Technology, Telecommunications, Consumer Brands and Electronics. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 63 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Higher Logic - **Location**: Arlington, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: $24,000.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Not sure what plan to take? Speak to our team so we can find the plan that fits your needs. Contact us to learn more. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Mexico, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Brainstorming - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Management System (CMS) Software - Customer Engagement Software - Customizable Branding - Customizable Templates - Data Import/Export - Data Security - Discussions/Forums - Event Management Software - Full Text Search - Ideation - Knowledge Base Management - Member Directory - Membership Management Software - Moderation - Onboarding Software - Reporting & Statistics - Self Service Portal - Social Media Integration - Surveys & Feedback - Text Editing - Third-Party Integrations ## Integrations (8 total) - GitHub - Hootsuite - Mailchimp - Productboard - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Community Software](https://www.capterra.ae/directory/30800/community/software) ## Related Categories - [Community Software](https://www.capterra.ae/directory/30800/community/software) - [Idea Management Software](https://www.capterra.ae/directory/10027/idea-management/software) - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) - [Content Marketing Software](https://www.capterra.ae/directory/30796/content-marketing/software) - [Nonprofit Software](https://www.capterra.ae/directory/30805/nonprofit/software) ## Alternatives 1. [Bitrix24](https://www.capterra.ae/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [MangoApps](https://www.capterra.ae/software/131314/mangoapps) — 4.4/5 (150 reviews) 3. [monday.com](https://www.capterra.ae/software/147657/monday-com) — 4.6/5 (5726 reviews) 4. [eXo Platform](https://www.capterra.ae/software/136795/exo-platform) — 4.6/5 (120 reviews) 5. [Bettermode](https://www.capterra.ae/software/178753/bettermode) — 4.7/5 (94 reviews) ## Reviews ### "For building a strong and engaging community, Vanilla has THE platform\!" — 5.0/5 > **John** | *27 October 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: In addition to the most basic features (discussions, comments...) that work perfectly, here are a few things that I love about Vanilla Forums: We have been able to personalize our community platform with our own designed theme. We are also using the SSO feature that allows users to jump from our main platform (Contentsquare) to the community. It helps us along with the custom theme to maintain a coherent experience for our users coming from our main platform. My CSM, \[SENSITIVE CONTENT HIDDEN\] is always very reactive and helped me carefully plan a "way-to-success" community roadmap to attain my business objectives. She always collects the feedback that I have and pushes it to the Vanilla Product team. It is very nice to feel that our use of Vanilla's platform impacts the actual product vision. One thing that makes the community so engaging is the gamification that is put in place by Vanilla and that can be adapted to our needs. By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun\! The support team is super reactive as well, whenever there is an issue. > > **Cons**: There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year. As groups are an important part of my adoption strategy in community building, I have been struggling to make the most of what we could expect from such a feature. Also, Vanilla Forums sometimes have some technical instabilities - but they are resolved very quickly. Last but not least, Vanilla isn't as flexible as we initially thought it would be. For any changes in the structure of the community, we have to use Vanilla's professional services. > > My experience with Vanilla is amazing\! As market leaders in our field, we do want to provide the best Community experience for our users. We therefore are very demanding customers and always try to push Vanilla's platform to it's maximum\! ----- ### "An excellent base forum platform for online communities" — 5.0/5 > **Chris** | *7 March 2018* | Design | Recommendation rating: 10.0/10 > > **Pros**: Our agency helps other companies manage and build online communities so we've encountered a lot of community platforms. Vanilla is by far our favourite though, for a few reasons. First, it's incredibly customisable. The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source. You can watch its development openly, suggest ideas for features, etc. Third, it has a killer API which allows you to make cool app integrations, software extensions, etc. Finally, the company's support is incredibles. The support team and customer success managers are amazing at answering questions and will help you implement all kinds of awesome ideas. Vanilla rocks\! > > **Cons**: Most of my issues are with super technical details nested "Smarty" tags in Pockets would be nice to have, I wish "reactions" and other gamification features were available in the open source product, etc. Overall though those are nitpicky things the base platform itself is awesome even without them. > > It has made it easy for us to create beautiful, effective forums with awesome community management features to boot. ----- ### "Great service and relationship, okay functionality" — 3.0/5 > **Brittany** | *31 May 2018* | Recommendation rating: 6.0/10 > > **Pros**: - Simple for users - Great CSM - Team is open to building new functionality with us strategically > > **Cons**: - Felt like we needed to do a lot of custom work for features I felt should have existed - Requires a bit of CSS knowledge on the admin side - Bare bones onboarding/training program - we would've appreciated more walk-through sessions > > Easy way to manage community inuitively ----- ### "Flexible platform that allowed us to quickly get a customized Community up and running" — 4.0/5 > **Tyler** | *24 April 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Vanilla has allowed us to customize almost every aspect of the Community experience: content organization, moderation, additions of new spaces when the need arises, gamification - all of these components can be built out and tweaked by a team without coding experience. The ability for our developers to own and push changes to the code allows the next level of customization we needed to get our community off the ground. > > **Cons**: The analytics is one place that is lacking a bit. Their advanced analytics dashboard gives insights into some useful metrics but doesn't allow any form of filtering (except for the date) or examining side by side comparisons of different user groups / content sets. The analytics API gives a bit more useful information but it still takes a bit of work to really answer some of the more complicated aspects of the value the community is providing to the organization. Additionally, their documentation is significantly lacking - once you know how to do something in the platform, you find that it can probably do what you are looking for but many times you have to rely on your CSM to help get you that information (which they are normally great at\!) ----- ### "Vanilla is an excellent, easy to use but versatile forum software system" — 5.0/5 > **Paul** | *1 June 2018* | Computer Games | Recommendation rating: 10.0/10 > > **Pros**: Vanilla software is incredibly easy to use but with lots of customisation available. It also features a variety of handy plugins to expand your forum capability further including the 'Mark as Troll' plugin which is hands down the best feature of any forum I have used. Managing categories and forum groups is a straightforward task and the features can easily be explained to new staff members so they can get up and running with the software without any lengthy training period. > > **Cons**: The only flaw I have experienced with Vanilla is in countering spam farms (Not bots). There is no option to enforce a captcha for posts which would help in some circumstances. However, Vanilla makes cleaning up spam very quick and easy and you can use user roles and forum settings to limit the impact spam can have on the forums, switching it from a problem to a mild inconvenience. > > Incredibly quick set up which was absolutely vital with the development speed of our company. We've been able to set up our new forum and get it fully customised within a very shot space of time. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.ae/software/141384/vanilla?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/141384/vanilla) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data