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What Is QuickBooks Online?

QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime. Used by over 7 million customers globally, QuickBooks provides smart tools for your business, yet is easy to use. You can organise your books, manage expenses, send invoices, track inventory, and even run payroll. With QuickBooks Online, you can get organised, save time, and even get paid fast by adding payment features. Best of all, you can try it for free for 30 days.

Who Uses QuickBooks Online?

The #1 Accounting and Financials software for Small Business globally.

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Reviews of QuickBooks Online

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.0
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Doc
Doc
Principal-Owner in US
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Gold-standard 1-stop solution to ease small-mid sized businesses into online accounting and grow with integrations as needed

5.0 2 months ago

Comments: Overall, I would give QBO a 9 out of 10. If support were beefed up, I would give it a 10 out of 10.

Pros:

It was fairly easy to transition from a home-grown Excel- based accounting system to QuickBooks Online with the help of an expert. She was also able to integrate autopay [via ConnectBooster] and auto task [ticketing]. The latter feeds directly into QBO and as such, makes month-end invoicing so much easier. The level of automation enabled through these 3 solutions, all integrated in QBO], has reduced month-end invoicing from a solid week to literally 30 minutes each month. This is followed by a QC review and then boom, invoicing. Clients appreciate the accuracy and ability to pay directly, via ACH, credit card, or check.

Cons:

Support leaves a little to be desired. On the few occasions that I had to call, the solution was not forthcoming. Not sure if this is because we were working with a minimally-trained support staff. It would be extremely helpful to have the option of requesting escalation to a Tier 2 or Tier 3 engineer who can identify the issue expediently and navigate through solution/resolution.

Verified Reviewer
Verified LinkedIn User
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Efficient Financial Management with QuickBooks: A Solid 4-Star Choice

4.0 2 months ago New

Comments: My overall experience with QuickBooks Online has been positive. It has helped me streamline my financial management processes and stay organized with my business finances. The software's user-friendly interface, comprehensive features, and real-time data accessibility have been valuable in tracking income and expenses, generating reports, and maintaining financial stability. While there were some drawbacks such as the cost and learning curve for advanced features, the benefits outweighed the challenges, making QuickBooks Online a valuable tool for managing my business finances efficiently.

Pros:

I liked the ease of use and intuitive interface of QuickBooks Online. It made it simple to manage my finances, track income and expenses, and generate reports quickly and accurately. The ability to customize reports and access real-time financial data were particularly impressive features that helped me stay on top of my business finances effectively.

Cons:

I found that the cost of the subscription could be a bit high for small businesses, especially when compared to some other accounting software options on the market. Additionally, while the basic features were user-friendly, some of the more advanced functions required a bit of a learning curve to fully utilize. It would be helpful to have more in-depth tutorials or training resources available to make navigating these features easier.

Chris
Chief Marketing Officer Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Functional Product but innovation is stagnating

3.0 2 weeks ago New

Comments: We liked QuickBooks Online more when we first chose them as opposed to homegrown systems we had. Over time, the software has not been improved.

Pros:

It accomplishes the basics of accounting, billing, and invoicing that we need.

Cons:

Costs continue to increase while functionality seems to have plateaued.

Mark
Director, CEO in US
Renewables & Environment, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Accounting and Financial Management made simple and fun!

5.0 2 months ago New

Comments: Wow, my experience with QuickBooks has been just amazing, I am able to manage to manage my financial and accounting processes as well as provide invoices and reports in an intuitive way. High recommendations to non-users and people who want to elevated when it comes to financial management.

Pros:

Intrigued with how the platform has a clean and well organized interface. The customer support team is always responsive and user-friendly incase of hitches I love how the in-built have been designed to work together to provide smooth operation of tasks. QuickBooks is price friendly based on how well it delivers.

Cons:

I have no issues with QuickBooks at the moment reason being is that there are weekly updates to features and once a problem is addressed, they are usually keen to ensure that it does not occur again.

Susan
Head of School in US
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

User friendly with a learning curve

4.0 2 months ago

Comments: In general, QBO is a very effective system. It helps to have someone with experience to guide you when getting started or using some of the more intricate features. There are opportunities to make a big mess of things unless you have someone who knows what they are doing. We use QBO for almost all of our accounting, and have been happy with the general output. It integrates with other programs easily.

Pros:

Good interface with lots of options for reports and customization.

Cons:

The program can be a bit cumbersome when trying to create custom invoices.