Who Uses Yext?
Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium sized businesses, Enterprise businesses, and Partner re-sellers.
What Is Yext?
Whether they're looking for your people, your places, or your products, consumers and search engines consider your website the authoritative source for facts about your brand. Yext Pages makes it easy to add and update these facts on your website. Yext Pages have a Store Locator capability
to point consumers directly to your business's front door.
Yext Details
Yext
http://www.yext.com
Founded 2006
Yext pricing overview
Yext does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
Yext deployment and support
Support
- Business Hours
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Yext Features
Brand Management Software
- Artwork Management
- Campaign Management
- Change Management
- Fulfillment Distribution
- Project Management
- Workflow Management
Knowledge Management Software
- Cataloging/Categorization
- Collaboration
- Content Management
- Decision Tree
- Discussion Boards
- Full Text Search
- Knowledge Base Management
- Self Service Portal
Location Intelligence Software
- Behavioral Analytics
- Data Visualization
- Demographic Data
- Geocoding
- Geofencing
- Location Tracking
- Predictive Analytics
- Trade Area Analysis
Marketing Analytics Software
- A/B Testing
- Campaign Tracking
- Channel Attribution
- Customer Journey Mapping
- Dashboard
- Performance Metrics
- Predictive Analytics
- ROI Tracking
- Social Media Metrics
- Website Analytics
Reputation Management Software
- Campaign Management
- Gamification
- Response Management
- Review Generation
- Review Monitoring
- Sentiment Analysis
- Social Media Metrics
- Social Media Monitoring
Review Management Software
- Campaign Management
- Dashboard
- Negative Feedback Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Sentiment Analysis
- Social Sharing
SEO Software
- A/B Testing
- Auditing
- Competitor Analysis
- Content Management
- Dashboard
- Google Analytics Integration
- Keyword Rank Tracking
- Keyword Research Tools
- Link Management
- Localization
- Mobile Keywords
Store Locator Software
- Analytics
- Automatic Location Detection
- Directions
- Distance Calculation
- Event Promotions
- Mapping
- Product Search Filtering
- Promotions / Coupons
- Search
- White Label
Web Analytics Software
- Campaign Management
- Conversion Tracking
- Goal Tracking
- Keyword Tracking
- Multiple Site Management
- Pageview Tracking
- Referral Source Tracking
- Site Search Tracking
- Time on Site Tracking
- User Interaction Tracking
Yext Alternatives - Capterra UAE 2020
More Yext alternatives
Yext Reviews
Read all reviewsOverall rating
Average score
Giovanni J.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 18/07/2019
"My Go-To Local Business Listing Software"
Comments: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.
Pros: We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.
Cons: The cost makes it a bit difficult to sign up some clients that do not have a big budget.
Vendor Response
by Yext on 24/07/2019
Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.
- Reviewer Source
- Reviewed on 18/07/2019
Ian R.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/07/2019
"Effective and Easy to Use"
Comments: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too
Pros: It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too
Cons: Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)
Vendor Response
by Yext on 24/07/2019
Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.
- Reviewer Source
- Reviewed on 19/07/2019
Rich H.
-
Overall Rating3 /5
-
Ease of Use2 /5
-
Features & Functionality3 /5
-
Customer Support1 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/05/2020
"Auto renewal and customer service"
Comments: Poor customer service, especially during the Covid period.
Pros: Listing management was very good. Review monitoring also very good. However, their customer service is poor.
Cons: I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.
Vendor Response
by Yext on 29/05/2020
Hi Rich, thank you for taking the time to leave us a review. We apologize for the experience you had with the team. We strive to give our clients advanced notice of their account renewal and are working on ways to improve the process. We'd love to get in touch to hear more about your experience. We'll reach out to you directly but you can always reach us at [email protected]
- Reviewer Source
- Reviewed on 19/05/2020
Madison P.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support2 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 29/09/2020
"Great, simple to use software with cool features"
Comments: My overall experience was good, but like I said, the cost was was irked me.
Pros: I liked most how user-friendly the software was, and how well it worked.
Cons: The price. It is definitely pretty expensive when you compare it to other similar softwares on the market.
Vendor Response
by Yext on 29/09/2020
Hi Madison, thanks so much for the review! We want to make sure you're getting the most out of our partnership. Our client support team and your account team are always available to help you. You can reach out to us at [email protected] if you have any questions about our platform and how to optimize your account and services. We really appreciate your feedback.
- Reviewer Source
- Reviewed on 29/09/2020
Russ A.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/05/2019
"588% Increase in Listings Reach"
Comments: With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.
Pros: Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.
Cons: There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's
Vendor Response
by Yext on 29/05/2019
Thanks for leaving your review, Russ and for sharing the results you've seen with our products.
- Reviewer Source
- Reviewed on 23/05/2019
