What Is C2 ATOM?

C2 ATOM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding.

C2 ATOM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes.

Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure

Who Uses C2 ATOM?

IT Manager, IT Director, CIO's, system administrators and support technical resources.

Where can C2 ATOM be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)

About the vendor

  • Sherweb
  • Founded in 2008
  • Phone Support
  • Chat

Countries available

Algeria, Australia, Belgium, British Indian Ocean Territory, British Virgin Islands and 29 others

Languages

English, French

About the vendor

  • Sherweb
  • Founded in 2008
  • Phone Support
  • Chat

Countries available

Algeria, Australia, Belgium, British Indian Ocean Territory, British Virgin Islands and 29 others

Languages

English, French

C2 ATOM videos and images

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Compare C2 ATOM with similar products

C2 ATOM

$40.00/month
Free Version
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$5,500.00/one-time
Free Version
Free Trial
$42.00/year
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Free Trial

Features of C2 ATOM

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Asset Tracking Software
  • Assignment Management
  • Audit Management
  • Audit Trail
  • Automated Routing
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Capacity Management
  • Cataloging/Categorization
  • Change Management Software
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contact Management Software
  • Content Management System (CMS) Software
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Drag & Drop
  • Email Management Software
  • Full Text Search
  • Gantt/Timeline View
  • Help Desk Management
  • IT Asset Management Software
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Queue Management
  • Real Time Notifications
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Task Management Software
  • Template Management
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Timesheet Management
  • Workflow Configuration
  • Workflow Management Software

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A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal

Reviews of C2 ATOM

Average score

Overall
4.2
Ease of Use
4.3
Customer Service
4.4
Features
4.0
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
46%
4
31%
3
23%
Verified Reviewer
Software Enginner in US
Verified LinkedIn User
Computer & Network Security, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Great for Automated Testing

5.0 9 months ago

Comments: I really enjoy it for my web development. the automated testing is one of the best features

Pros:

It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use

Cons:

There arent much white paper incase you get lost.

Stephen
IT Systems Administrator in Canada
Oil & Energy, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

From the system admin perspective

4.0 5 years ago

Comments: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.

Pros:

The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.

Cons:

It seems to be taking my integration team some time to activate the remaining features. That may not be software related.

Jeremy
IT security advisor in Canada
Consumer Goods, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Evolving Product

3.0 5 years ago

Comments: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.

Sandhya
Software Developer in Nepal
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Pros and Cons of C2 ATOM

5.0 2 years ago

Comments: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.

Pros:

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.

Cons:

A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.

Jean
It Coodinator in Canada
Government Administration, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

C2 at Town of Candiac

4.0 5 years ago

Comments: Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request

Pros:

Web based. Database is on our site Easy to use for our peoples.

Cons:

Reporting tool is sometime hard to parameter