What Is C2 ATOM?
C2 ATOM is a cloud-based IT service management (ITSM) solution comprising a self-service portal, a customizable service catalog, a powerful CMDB integrating asset management and fully automated workflows – all adaptable to your needs with zero coding.
C2 ATOM allows you to be efficient quickly, provide the best user experience, and optimize your operational processes.
Facilitate the management of requests, incidents, problems and change by adopting a fully automated ITIL certified structure
Who Uses C2 ATOM?
IT Manager, IT Director, CIO's, system administrators and support technical resources.
Where can C2 ATOM be deployed?
Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
About the vendor
- by Sherweb
- Founded in 2008
- Phone Support
- Chat
Countries available
Algeria, Australia, Belgium, British Indian Ocean Territory, British Virgin Islands and 29 others
Languages
English, French
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About the vendor
- by Sherweb
- Founded in 2008
- Phone Support
- Chat
Countries available
Algeria, Australia, Belgium, British Indian Ocean Territory, British Virgin Islands and 29 others
Languages
English, French
C2 ATOM videos and images
Compare C2 ATOM with similar products
Starting price
$40.00/month
$5,500.00/one-time
$42.00/year
$65.00/month
Free Version
Free Version
No
Free Version
No
Free Version
No
Free Version
No
Free Trial
Free Trial
No
Free Trial
No
Free Trial
Yes
Free Trial
Yes
C2 ATOM Features
Change Management Software
- API
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Audit Management
- Audit Trail
- Calendar Management
- Change Management Software
- Change Planning
- Change Tracking
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Configurable Workflow
- Configuration Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard Creation
- Document Management Software
- Forms Management
- Incident Management Software
- Knowledge Base Management
- Learning Management
- Multi-Language
- Prioritization
- Problem Management
- Projections
- Real Time Analytics
- Real Time Notifications
- Real Time Reporting
- Release Management
- Reporting & Statistics
- Rules-Based Workflow
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Task Progress Tracking
- Third Party Integrations
- Training Management
- Workflow Management Software
Configuration Tools Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Archiving & Retention
- Asset Lifecycle Management
- Audit Trail
- Business Process Automation
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- Compliance Management
- Configurable Workflow
- Configuration Automation
- Configuration Management
- Cost Tracking
- Customizable Reports
- Customizable Templates
- Data Aggregation and Publishing
- Data Visualization Software
- Document Management Software
- Drag & Drop
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- IT Asset Tracking
- IT Cost Management
- Incident Management Software
- Lifecycle Management
- Monitoring
- Patch Management Software
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- Rules-Based Workflow
- Sarbanes-Oxley Compliance
- Scheduling Software
- Search/Filter
- Status Tracking
- Support Ticket Management
- Task Management Software
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third Party Integrations
- User Management
- Version Control
- Vulnerability Scanning
- Workflow Management Software
Contract Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
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- Alerts/Notifications
- Approval Process Control
- Audit Management
- Audit Trail
- Buy Side (Suppliers)
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- Completion Tracking
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- Electronic Signature
- Full Text Search
- Government Contracts
- Lifecycle Management
- Monitoring
- Pre-built Templates
- Real Time Data
- Real Time Notifications
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sell Side (Customers)
- Specialty Contracts
- Status Tracking
- Task Management Software
- Team Collaboration
- Template Management
- Third Party Integrations
- Version Control
- Workflow Management Software
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
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- Customer Database
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- Customer Segmentation
- Customer Service Analytics
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management Software
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
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- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On Software
- Social Media Integration
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- Surveys & Feedback
- Template Management
- Third Party Integrations
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- Customer Database
- Customer History
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- Customizable Fields
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- Email Templates
- Event Triggered Actions
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- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Reporting & Statistics
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- Surveys & Feedback
- Tagging
- Third Party Integrations
- Website Integration
- Widgets
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Help Desk & Ticketing Software
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- Access Controls/Permissions
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- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
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- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
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- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management Software
- Email Templates
- Feedback Management
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- Live Chat Software
- Macros/Templated Responses
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- Multi-Channel Communication
- Network Monitoring Software
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
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- Surveys & Feedback
- Third Party Integrations
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- Workflow Configuration
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- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
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- Asset Tracking Software
- Audit Management
- Audit Trail
- Barcode / Ticket Scanning
- Change Management Software
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Cost Tracking
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- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard Creation
- Data Import/Export
- Data Visualization Software
- Email Management Software
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Inventory Tracking
- Knowledge Base Management
- Maintenance Management Software
- Maintenance Scheduling
- Monitoring
- Prioritization
- Problem Management
- Procurement Management
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- Reporting & Statistics
- Reporting/Analytics
- Requisition Management
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management Software
- Third Party Integrations
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IT Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Audit Management
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- Performance Metrics
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- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
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- Uptime Reporting
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- Time & Expense Tracking
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- API
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- Active Directory Integration
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- Alerts / Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
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- Audit Management
- Availability Management
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- Change Management Software
- Chat/Messaging
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- Configurable Workflow
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Creation
- Drag & Drop
- Email Management Software
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- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- Prioritization
- Problem Management
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- Role-Based Permissions
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- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management Software
- Third Party Integrations
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- Activity Dashboard
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- Customizable Forms
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- Alerts/Notifications
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- Risk Assessment
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- Access Controls/Permissions
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- Alerts / Escalation
- Alerts/Notifications
- Assignment Management
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- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
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- Customizable Templates
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- Tagging
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C2 ATOM Reviews
Read all 13 reviewsVerified Reviewer
Software Enginner in US
Verified LinkedIn User
Computer & Network Security, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Great for Automated Testing
5
3 months ago
Comments: I really enjoy it for my web development. the automated testing is one of the best features
Pros:
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use
Cons:
There arent much white paper incase you get lost.
Stephen C.
IT Systems Administrator in Canada
Oil & Energy, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source
From the system admin perspective
4
5 years ago
Comments: With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software. What I can comment on is that it is an easy software to install, runs on SQL, the DB schema is easy to understand. They do frequent updates to the software that delivers bug fixes and new features. Their development department has accommodated some of our requests. Support is very helpful and quick to get a hold of. As a user of the system the tickets I receive are easy to understand, well laid out, easy to update and close. This system is not one of the systems that I find myself having to spend a lot of time on which is pretty high praise in my books.
Pros:
The software gets out of my way and allows me to focus on the work it needs to present to me. The system updates are easy to install. Support is easy to get a hold of and resolve my issues.
Cons:
It seems to be taking my integration team some time to activate the remaining features. That may not be software related.
Jeremy P.
IT security advisor in Canada
Consumer Goods, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source
Evolving Product
3
5 years ago
Comments: C2 Atom is an evolving product, currently be used within our IT department for both helpdesk support and our internal program development. Highly customisable and easy to use. A negative point is that with an evolving product, well it has growing pains. Bugs and problems occur however the development and support team at C2 is quick and prompt to correct them. To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
Sandhya L.
Software Developer in Nepal
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source
Pros and Cons of C2 ATOM
5
last year
Comments: My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
Pros:
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build. It has all the functionality that you might think of, and they are easy to use and simple configuration. The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application. The system updates are easy to install and provides supports to resolve issues.
Cons:
A weak point is that C2 ATOM has growing pains with an emerging product. There are glitches and concerns, but the production and support team at C2 is swift and prompt to fix them. It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related. The screen could be more intuitive without more scrolling pages.
Jean B.
It Coodinator in Canada
Government Administration, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source
C2 at Town of Candiac
4
5 years ago
Comments:
Helping us to meet ITIL specification for our IT department.
We improve productivity.
Great management of a ton of IT request
Pros:
Web based. Database is on our site Easy to use for our peoples.
Cons:
Reporting tool is sometime hard to parameter
