--- description: Get detailed information about Accelo usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Accelo Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Accelo](/software/135686/accelo) # Accelo Canonical: https://www.capterra.ae/software/135686/accelo Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/135686/accelo?page=2) > Accelo shows you what's coming, not just what happened. Predict outcomes, protect margins, grow profitably. > > Verdict: Rated **4.5/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Accelo? Professional services firms including agencies, consultancies, IT services, architecture, accounting, and engineering firms seeking AI-powered visibility to predict outcomes and grow profitably. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Accelo - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: A cloud-based client work management platform to manage all aspects of your client work and improve the performance and profitability of your business. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Denmark, Faroe Islands, Finland, Germany, Greenland, Iceland, Ireland, New Zealand, Sweden, U.S. Virgin Islands, United Kingdom, United States, Åland Islands ## Features - Access Controls/Permissions - Accounting Software - Approval Process Control - Approval Workflow - Billing & Invoicing - Business Process Automation - Capacity Management - Client Tracking - Collaboration Tools - Commission Management - Contact Database - Contact Management Software - Deadline Management - Document Management Software - Drag & Drop - Employee Management - Expense Tracking - Financial Reporting Software - For Real Estate - Graphical Workflow Editor - Inbox Management - Incident Management Software - Interaction Tracking - Invoice Management - Invoice Processing - Lead Generation Software - Meeting Management - Multiple Projects - Payment Processing Software - Performance Metrics - Progress Tracking - Project Management Software - Project Planning/Scheduling - Project Tracking Software - Quotes/Estimates - Real-Time Updates - Remote Access/Control - Remote Support Software - Resource Scheduling - Search/Filter - Shared Contacts - Sub-Task Management - Support Ticket Management - Task Editing - Tax Calculation - Time & Expense Tracking - Time Tracking Software - Timesheet Management - Workflow Configuration - Workflow Management Software ... and 70 more features ## Integrations (42 total) - Azure DevOps - Azure DevOps Server - BambooHR - BrightGauge - ConnectWise Cybersecurity Management - Expensify - GitLab - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace - Gusto - HiBob - HubSpot CRM - Ignition ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) - [Professional Services Automation (PSA) Software](https://www.capterra.ae/directory/16/professional-services-automation/software) - [Project Management Software](https://www.capterra.ae/directory/30002/project-management/software) - [Task Management Software](https://www.capterra.ae/directory/10030/task-management/software) - [Time and Expense Software](https://www.capterra.ae/directory/30080/time-and-expense/software) ## Alternatives 1. [Clockify](https://www.capterra.ae/software/169607/clockify) — 4.8/5 (9259 reviews) 2. [Jira](https://www.capterra.ae/software/19319/jira) — 4.4/5 (15457 reviews) 3. [Asana](https://www.capterra.ae/software/120550/asana-pm) — 4.5/5 (13644 reviews) 4. [monday.com AI Work Platform](https://www.capterra.ae/software/147657/monday-com) — 4.6/5 (6095 reviews) 5. [Trello](https://www.capterra.ae/software/1010321/trello) — 4.5/5 (23594 reviews) ## Reviews ### "Good PSA software for firm-wide visibility" — 4.0/5 > **Josh** | *23 June 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Accelo makes it easy to track customer engagement and support; from opportunity to sale, then tracking products, projects, services, tickets, and assets. Invoicing is flexible and easily links to Quickbooks online. One feature we find especially useful is the ability to see all activity ("stream") for any item (contact, company, project, ticket, etc.) or for our entire firm. The stream includes everything that has happened such as emails, calls, timers, etc. > > **Cons**: The stream is slow to update with new entries, and conversations are often listed several times in the wrong order. Managing my inbox in Accelo, and also separately in Outlook is a lot of work. I'm not sure the answer for this problem, but perhaps filing the emails in Outlook into an "Imported into Accelo" folder would work? Using the global search for a company often results in a lot of results for tickets, projects, etc. first, rather than the company record, which is usually what I'm searching for. A knowledgebase where we can store information, especially for common support issues would be useful. > > I'm just a user, not the administrator who set up and manages our instance, so I only have experience as a user. I regularly track emails, phone calls, tickets, etc., and that all works fine. ----- ### "Why do I have to give this review a title?" — 4.0/5 > **Maria** | *25 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Creating project plan, booking team members, Gmail integration, search functionality (but not the inboxes), triggers, customer support. > > **Cons**: The search functionality on inboxes, that we're not able to covert an email to a task, that there's no direct way to create a change order inside a project, only one field for website (company info), there's no separation between billable and non-billable work in the insights tab. > > I'm happy for the most part. It does the job, pretty straight forward and the customer support team is really responsive. ----- ### "A Great PM Platform That Falls short with Reporting" — 4.0/5 > **David** | *19 August 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Accelo helps us manage all of our clients and work requests in an organized ticket portal. It provides a secure platform for project management. > > **Cons**: Tracking down hours worked for a client and tickets is still burdensome and requires a lot of hunting around for specific data. > > Overall, this is a solid platform that allows us to keep track of multiple client projects but lacks in the reporting department. ----- ### "Convenient ERP to get started" — 4.0/5 > **Eduarda** | *2 July 2026* | Environmental Services | Recommendation rating: 7.0/10 > > **Pros**: It's convenient and easy to set up for the most part. You can get going once you have an idea on how you want to use the product. > > **Cons**: It has a lot of constraints, sometimes it feels like it's more restrictive that it has to be and doesn't offer a lot of customization. Also, some parts feel abandoned, the billing modules are not very good, and it feels like they have been on v4 forever where this new version and old version co-exist. ----- ### "A great, flawed tool." — 4.0/5 > **David** | *31 October 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Accelo gives our team a great high-level view of all clients, times tracking and assets for various projects. The UI can be improved a lot, but the options for customizations are endless. Our primary use is the time tracking functions. > > **Cons**: It's really difficult to go back and find a good total of all past work done on an account. Tasks and projects are too siloed and it's hard to put all of the pieces together. > > A mixed bag for sure, but we haven't found anything that can fully replace it for our team. It's still the best solution for our agency. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/135686/accelo?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/135686/accelo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data