--- description: Get detailed information about ActivTrak usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.ae/software/135366/activtrak Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/135366/activtrak?page=2) > ActivTrak is a work intelligence company that helps organizations understand how people and AI work together — so they can measure what > > Verdict: Rated **4.5/5** by 591 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ActivTrak? All small to large-sized businesses, including logistics, human resources, finance, operations, IT, sales, support, contact centers, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 591 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birch Grove Software - **Location**: Dallas, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Free $0 per worker per month Work Activity Tracker - $10 per worker per month, billed annually Workforce Management - $15/worker/month, billed annually Workforce Management - $17 per worker per month, billed annually Productivity Optimization - $19 per worker per month, billed annually Enterprise - Contact for details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Attendance Tracking Software - Benchmarking - Browsing History - Compliance Management - Cost Management - Customizable Dashboard - Customizable Templates - Dashboard Software - Data Import/Export - Data Integration - Data Management Software - Data Visualization Software - Employee Activity Monitoring - Employee Database - Employee Management - Employee Scheduling Software - Engagement Tracking - Feedback Management - Goal Management - Goal Setting/Tracking - KPI Monitoring - Location Tracking - Meeting Management - Multiple Data Sources - Performance Management - Performance Metrics - Predictive Analytics Software - Productivity Analysis - Progress Tracking - Project Management Software - Publishing/Sharing - Real-Time Monitoring - Real-Time Reporting - Real-time Alerts - Reporting & Statistics - Reporting/Analytics - Scheduled/Automated Reports - Scheduling Software - Screen Activity Recording - Strategic Planning Software - Task Management Software - Third-Party Integrations - Time Tracking Software - Timesheet Management - Vacation/Leave Tracking - Visual Analytics ... and 6 more features ## Integrations (27 total) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Employee Monitoring Software](https://www.capterra.ae/directory/31087/employee-monitoring/software) - [Business Intelligence (BI) Software](https://www.capterra.ae/directory/23/business-intelligence/software) - [Productivity Software](https://www.capterra.ae/directory/30968/productivity/software) - [Reporting Software](https://www.capterra.ae/directory/30053/reporting/software) ## Alternatives 1. [Clockify](https://www.capterra.ae/software/169607/clockify) — 4.8/5 (9259 reviews) 2. [DeskTime](https://www.capterra.ae/software/168660/desktime) — 4.5/5 (526 reviews) 3. [Connecteam](https://www.capterra.ae/software/153140/connecteam) — 4.6/5 (5308 reviews) 4. [WebWork Time Tracker](https://www.capterra.ae/software/151338/webwork-time-tracker) — 4.6/5 (626 reviews) 5. [WorkTime](https://www.capterra.ae/software/129845/worktime) — 4.6/5 (171 reviews) ## Reviews ### "Powerful Visibility Into Productivity: Best Used as a Coaching Tool" — 4.0/5 > **Eric** | *14 April 2026* | Construction Software | Recommendation rating: 9.0/10 > > **Pros**: ActivTrak gives great visibility into how time is actually being spent across users and teams. The reporting is clean, easy to understand, and useful for identifying productivity trends without needing to dig through raw data. Setup is straightforward, and the dashboards make it easy to spot inefficiencies, track application usage, and support conversations with employees using real data. It’s especially helpful for remote or hybrid environments where visibility is otherwise limited. > > **Cons**: Some of the deeper reporting and customization options feel a bit limited unless you move up to higher tiers. There can also be a bit of a learning curve when trying to fine-tune categories or interpret certain metrics correctly. Depending on how it’s implemented, it can feel intrusive to employees if expectations aren’t clearly communicated. Pricing can add up quickly as you scale. > > Overall, ActivTrak has been a valuable tool for understanding workforce productivity and improving operational efficiency. It works best when used as a coaching and insight tool rather than strict monitoring. With the right approach and communication, it provides meaningful data that helps teams improve performance without creating unnecessary friction. It’s reliable, easy to deploy, and delivers solid value for organizations that want better visibility into day-to-day work habits. ----- ### "Auto-Renew Trap and Canned Responses" — 1.0/5 > **Leo** | *9 March 2026* | Publishing | Recommendation rating: 0.0/10 > > **Pros**: The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees > > **Cons**: DO NOT DO BUSINESS WITH THESE PEOPLE\! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. > > When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team ----- ### "Easy to Use and Provides Great Insights" — 5.0/5 > **Shelly** | *23 April 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I really liked the quick look at the email each week and then I could drill in more as I have time. The dashboards are easy to read as well. > > **Cons**: I didn’t like how my team would show unproductive while on a Teams meeting. I like that my team isn’t multitasking on meetings but don’t want them to show unproductive. > > It was a great experience and gave amazing insights to what the team is doing each day. Ranking sites and apps is very useful. ----- ### "Effective Monitoring Solution" — 5.0/5 > **ROBERTO** | *10 December 2025* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: ActivTrak’s most valuable feature for our organization is its ability to accurately track active time per user. This capability provides clear visibility into how team members spend their time throughout the workday, allowing us to identify productive patterns, spot inefficiencies, and better understand workload distribution. The platform delivers this data in an intuitive, easy-to-read format that supports informed decision-making and continuous performance improvement. By having reliable insights into individual and team activity levels, we can improve scheduling, allocate resources more effectively, and ensure accountability across departments. Overall, the active-time tracking functionality enhances transparency and operational efficiency. > > **Cons**: One limitation of ActivTrak is the snapshot feature, which can feel too restrictive for detailed monitoring needs. While snapshots provide general visibility, they do not always capture enough context to fully understand user activity, especially during critical tasks or potential security concerns. The absence of a true video-recording option further limits the ability to review continuous activity or reconstruct events accurately. Having only periodic images instead of a more comprehensive recording capability can make it difficult to analyze workflow interruptions, investigate issues, or validate productivity trends. Adding a video-based option would significantly enhance the platform’s monitoring effectiveness. > > My overall experience with ActivTrak has been very positive, especially considering the value it provides for the cost. The platform delivers reliable insights into user activity, productivity trends, and workload distribution, which has helped us make better operational decisions. Its reporting tools are intuitive, and the data it provides is easy to understand and apply across teams. While there are areas that could be enhanced, such as more robust visual recording options, the core functionality performs well and consistently meets our expectations. For the money spent, ActivTrak offers strong performance, solid usability, and meaningful visibility into day-to-day operations. ----- ### "Honest review from an IT manager" — 4.0/5 > **Marcus** | *14 April 2026* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: snapshots that are instant, and discreet client and support is prompt and precise in our experience. > > **Cons**: Ui is a bit dated. Its hard to se some of the features because they are intuitive enough. I even get confused when trying to explain usage and certain features. > > Decent experience. as an It manager it was easy to setup groups, create accounts, and client configurations. the biggest downside is maybe the UI. it takes a lot of get used to and is not really intuitive when looking at the more advanced features, so alot of my users did not utilize them. Other than that no complaints\! ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/135366/activtrak?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/135366/activtrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data