--- description: Get detailed information about NiCE CXone usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.ae/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/134775/incontact-call-center-software?page=2) > Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NiCE CXone? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: $110.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Routing - Automated Scheduling - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management Software - Communication Management - Customer Database - Customer Experience Management - Customer History - Customizable Forms - Customizable Templates - Dashboard Software - Email Management Software - Employee Coaching Tools - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - Inbox Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat Software - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Power Dialer - Predictive Dialer Software - Queue Management - Recording - SMS Messaging - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - VoIP Software - Voice Mail - Workflow Automation ... and 28 more features ## Integrations (37 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.ae/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.ae/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.ae/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.ae/directory/22/customer-service/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (876 reviews) 3. [Amazon Connect](https://www.capterra.ae/software/1017140/amazon-connect) — 4.5/5 (94 reviews) 4. [HoduCC](https://www.capterra.ae/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [Genesys Cloud CX](https://www.capterra.ae/software/21409/genesys-cloud) — 4.3/5 (264 reviews) ## Reviews ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services Software | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "It's Not Bad" — 3.0/5 > **Jim** | *21 October 2024* | Apparel & Fashion | Recommendation rating: 6.0/10 > > **Pros**: nice interface easy to use and very straight forward. > > **Cons**: lacks features of other competitors. Needs to be more robust. > > i would say it's ok but not great. Needs more flushing out ----- ### "One Stop Solution" — 4.0/5 > **Vipul** | *17 October 2024* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: User friendly with advance features including planning, managing real times queues, quality management etc. > > **Cons**: having loaded with a lot of features make it slow at times so might need to work on the servers/capacity in the background > > Worth trying if you are looking for a contact center solution to manage your all needs. ----- ### "You CAN'T Go Wrong with NICE CXOne\!\!\!" — 5.0/5 > **Tina** | *7 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: EVERYTHING\!\!\! We recently added many features to our suite of services, Feedback Management, RTIG, QM, WFM\! We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING\! > > **Cons**: We LOVE it all\!\!\! ZERO complaints\!\! HIGHLY RECOMMEND\!\!\! > > LIFE CHANGING\! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL\! ----- ### "Great Product" — 4.0/5 > **Tim** | *25 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy management, set up, functionality and use > > **Cons**: RIng Central Support team was inept, some of the reporting is clunky ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.ae/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data