---
description: Get detailed information about ConVox usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ConVox Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [ConVox](/software/134502/convox)

# ConVox

Canonical: https://www.capterra.ae/software/134502/convox

> "ConVox: AI omnichannel \& ticketing platform to unify customer engagement. Visit \& review us on Gartner to boost your CX."
> 
> Verdict: Rated **4.3/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ConVox?

"Experience ConVox – the AI-powered omnichannel \& ticketing solution for seamless customer engagement. Visit us on Gartner, Capterra \& GetApp to share your review and explore more."

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 4 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 3.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.5/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Deepija Telecom

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Ethiopia, India, Nigeria, Saudi Arabia, United Arab Emirates, United Kingdom

## Features

- Alerts/Escalation
- Auto-Dialer
- Automated Responses
- Automated Routing
- CRM Software
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Caller ID
- Campaign Management Software
- Chatbot Software
- Computer Telephony Integration
- Contact Management Software
- Dashboard Software
- IVR
- Interaction Tracking
- Knowledge Base Management
- List Management
- Multi-Channel Communication
- Natural Language Processing
- Predictive Dialer Software
- Queue Management
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)
- [IT Ticketing Systems Software](https://www.capterra.ae/directory/32623/it-ticketing-systems-software/software)
- [Call Tracking Software](https://www.capterra.ae/directory/30901/call-tracking/software)
- [Predictive Dialer Software](https://www.capterra.ae/directory/30597/predictive-dialer/software)
- [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.ae/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "A Reliable Calling Solution" — 5.0/5

> **Arnab** | *28 April 2025* | Financial Services Software | Recommendation rating: 5.0/10
> 
> **Pros**: Reporting features and user-friendly interface.
> 
> **Cons**: Minor connectivity issues and delays were noticeable.
> 
> I've been using Con Vox Calling Software for 2 years and have found it to be a reliable and efficient tool for our communication needs. The software offers a range of features, including call routing, analytics that have streamlined our calling process.

-----

### "ConVox Review" — 5.0/5

> **Adachi** | *31 March 2022* | Marketing & Advertising | Recommendation rating: 7.0/10
> 
> **Pros**: The automatic distribution is everything it gives you and your team the opportunity not to loss any customer and the fact that it has a predictive dialer is really amazing you and your team can reach out to as many customer as possible. Then the call recorder is dupe you can go back and listen to the conversation your team had with you customers and you can even listen in while the call is going on.
> 
> **Cons**: No stickiness.
The automatic distribution need to be worked on because most times when customers try reaching back it will go to bucket  and sometime you wouldn't see anything.
> 
> Automatic dialer is actually excellent for an outbound calls.

-----

### "Dialer importance in bpo" — 3.0/5

> **Renuka** | *8 April 2023* | Consumer Services | Recommendation rating: 5.0/10
> 
> **Pros**: It was as easy to use , if I wanted to access all agents records at a time date wise.
> 
> **Cons**: Sometimes call recording were missing , due to which I was unable to judge agents mistake.
> 
> It was really nice but due to Sometimes call recording were missing . I felt bad.

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### "Dialer capability" — 4.0/5

> **Mohammed** | *26 June 2020* | Outsourcing/Offshoring | Recommendation rating: 5.0/10
> 
> **Pros**: Has good dialer capability through PBX functionality
> 
> **Cons**: Reporting and options of number masking or multiple DID for a same campaign
> 
> Auto dialer capability is good for outbound environment and has multiple modules for dialer management

## Links

- [View on Capterra](https://www.capterra.ae/software/134502/convox)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/134502/convox> |
| de-AT | <https://www.capterra.at/software/134502/convox> |
| de-CH | <https://www.capterra.ch/software/134502/convox> |
| en | <https://www.capterra.com/p/134502/ConVox/> |
| en-AE | <https://www.capterra.ae/software/134502/convox> |
| en-AU | <https://www.capterra.com.au/software/134502/convox> |
| en-CA | <https://www.capterra.ca/software/134502/convox> |
| en-GB | <https://www.capterra.co.uk/software/134502/convox> |
| en-IE | <https://www.capterra.ie/software/134502/convox> |
| en-IL | <https://www.capterra.co.il/software/134502/convox> |
| en-IN | <https://www.capterra.in/software/134502/convox> |
| en-NZ | <https://www.capterra.co.nz/software/134502/convox> |
| en-SG | <https://www.capterra.com.sg/software/134502/convox> |
| en-ZA | <https://www.capterra.co.za/software/134502/convox> |
| fr | <https://www.capterra.fr/software/134502/convox> |
| fr-BE | <https://fr.capterra.be/software/134502/convox> |
| fr-CA | <https://fr.capterra.ca/software/134502/convox> |
| fr-LU | <https://www.capterra.lu/software/134502/convox> |

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