What Is Zen Planner?
Our comprehensive, gym member management software provides everything you need to turn your passion into a successful business. With payment processing & auto-billing, lead-generating websites + digital marketing, virtual classes, scheduling, retail, automations, Member & Staff Apps, in-depth reporting & more, you have everything required to grow, nurture & retain your members.
Who Uses Zen Planner?
Fitness business owners who want to spend their time doing what they love & sharing their passion, rather than sitting behind a desk handling the administrative work required with running a business.
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Reviews of Zen Planner
Very Helpful Customer Service!!!
Comments: Zen Planner software has enabled our company to introduce a program to our customers in a seamless fashion. Their customer service was vital in helping us with this process.
The software is very slick and versatile!
There was a lot to learn that I wasn't familiar with.
5 years ago
Happy to hear it - thanks Jody!
Perfect for managing a martial arts studio
Comments: I was really impressed on how well they understand how martial art schools work. The software takes into account everything you need to keep your school running - from scheduling out classes students reserve for, to taking payments and setting up merchant accounts, to desk check-in software, to students having their own portal to track their membership and status. Customer support was very helpful during the onboarding.
You can tell this software was designed for martial artists. One of my favorite things you can do is designate belt rankings to students, and design your system in a way that when a student is ready to test for the next belt, whether its the amount of time they've been training with the studio, to achieving certain skills required, Zen Planner notifies you and helps you plan belt testing. I loved that they recognize how important it is for martial art schools to know where students rank. I was able to plan out all my belts, what skills are required and minimum of time with the school they need to have to test. Most gym software don't recognize all the small nuances that martial art schools need to track where their students stand.
The apps for desk login can be a little buggie sometimes and require an update or reset the iPad to get the software to work.
3 years ago
Thank you so much for your review. We are proud to empower and serve martial arts communities around the globe.
Worst customer service possible
Comments: Zen Planner is absolutely the worst. I decided to go with a different program and half way through the porting process we thought it would be simpler to simply stay with Zen Planner. Nope, they never called us back.
I really didn't like anything about it. It was overly complicated, redundant and the same glitches existed for years.
It was hard to maintain an idea of what our client base actually was. Some clients were counted twice. We had to check 3 different areas to make sure our billing was going through.
Finally Found the Right System
Comments: This software has made this much more simple and allowed us to enhance our customers experience in our facility!
-Set up was detailed step by step process and had video reviews that our staff could go back to -Customer service is the best that we have seen -Hotline always has a person you can talk to (have answered every question we have had and has taught us how to solve the problem should it ever come up again) - Hotline is available 7am-7pm -Email (you can send a detailed email and have it answered within one business day) - Our on-boarding assistant fallowed up with us after a month to make sure everything was running - Has easy quick reporting - Great schedule (imbeds into website so you do not have to leave company page) -Great point of sale (imbeds into website so you do not have to leave company page) - Mobil app is simple for customers and makes scheduling simple
online mobil site cannot work with out cookies which most smart phones automatically disable so we needed to send out an email with instructions on how to enable them
4 years ago
Thank you for the review, Teagan! We're glad you've found the right system for your business!
You can't beat their support team!
Comments: I am love the people at ZP. There isn't one person I've come in contact with that hasn't been helpful, positive, encouraging, understanding and cheerful. I went to their office because I was starting a new program and wanted help with the set up of the program and the membership. They set me up with one person to be my helper that day. Now what company will do that? I can tell you that no other software company I've used would've offered me that. Also, love the Zen Academy. I learned about so many more things the software could do for me that I wasn't either using or doing in a google spreadsheet . So now ZP is helping me save more precious time and I'm learning more about my business in the process. Thank you reports and automations!
Honestly, their customer support! However, I don't have to call often as the on boarding team set me up wonderfully to begin with. But the support articles answer almost all my questions so I don't have to call. I am a small studio and don't have a front desk staff but ZP does it all for me (well, allows my clients to do it all for me). It is super easy to use on all fronts.
I have't run into anything that I don't like. I use ZP on my laptop in a web browser and I've found it confusing to try the staff app on my phone or tablet. This old dog struggles with learning new tricks :) So we can't blame ZP for that.
4 years ago
Thanks for your feedback, Kim!