---
description: Get detailed information about ActionTracker usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ActionTracker Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [ActionTracker](/software/134332/actiontracker)

# ActionTracker

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> Manage your Customer Experience with our Fully integrated ActionTracker.
> 
> Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ActionTracker?

Field Service Organizations, Retail, Manufacturing, eCommerce websites

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 8 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SurveySquare.com
- **Founded**: 2004

## Commercial Context

- **Starting Price**: $1,320.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Assignment Management
- Dashboard Software
- Issue Auditing
- Issue Tracking Software
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Task Management Software

## Support Options

- Chat

## Category

- [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software)

## Related Categories

- [Issue Tracking Software](https://www.capterra.ae/directory/30675/issue-tracking/software)
- [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)
- [Complaint Management Software](https://www.capterra.ae/directory/30674/complaint-management/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [MasterControl Quality Excellence](https://www.capterra.ae/software/148577/mastercontrol) — 4.5/5 (526 reviews)
3. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [HelpDesk](https://www.capterra.ae/software/185973/helpdesk) — 4.6/5 (180 reviews)
5. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3408 reviews)

## Reviews

### "We truly enjoy using Action Tracker and has been a big help to our business." — 5.0/5

> **Maria** | *11 May 2017*
> 
> **Pros**: The ability to customize it to our needs.  Also, it allows us to keep track of everything and to be able to resolve issues.  It is a huge factor in customer resolution issues.

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### "Our experience has been excellent. It has allowed us to monitor items from start to finish." — 5.0/5

> **Emily** | *2 May 2017* | Recommendation rating: 10.0/10
> 
> **Pros**: I like the performance tab the best. Can get an overall snapshot of how everyone's items are doing as well as a drill down all in one glance.
> 
> **Cons**: The only thing I keep struggling with is wanting to hit enter when I need to click the actual button.
> 
> Enabled me to monitor everyone's items at a glance as well as be alerted when items were unassigned, so we could quickly route to the correct person.

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### "this gives us a quick view of what our customers are thinking" — 3.0/5

> **Bob** | *11 May 2017* | Construction Software | Recommendation rating: 6.0/10
> 
> **Pros**: Lets our customer answer questions quickly and give us the information we need to review the service. Lets us know how our service tech's are doing.
> 
> **Cons**: I don't know what all tools are  available to us with it. I think there is a whole lot more we could be using.
> 
> Knowing what our customer think of our service.

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### "We have had great success in a short period of time\!\!" — 5.0/5

> **Michael** | *2 May 2017* | Construction Software | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use for both the end user and also our back end office staff.  We have had great customer feedback.
> 
> Ease of feedback from customers

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### "Great system, easy to use, an excellent tool for tracking issues for quick resolution" — 5.0/5

> **Susan** | *15 August 2014*
> 
> We love the ease of use and flexibility of SurveySquare and Action Tracker.  It helps us track and resolve customer issues quickly.  We have replaced a lot of paperwork with the system and can now track status and report on trends as well as individual performance.   It's a great tool for department managers to be accountable to promptly address and resolve customer complaints and measure and coach their technicians when appropriate.

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## Links

- [View on Capterra](https://www.capterra.ae/software/134332/actiontracker)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/134332/ActionTracker/> |
| en-AE | <https://www.capterra.ae/software/134332/actiontracker> |
| en-AU | <https://www.capterra.com.au/software/134332/actiontracker> |
| en-CA | <https://www.capterra.ca/software/134332/actiontracker> |
| en-GB | <https://www.capterra.co.uk/software/134332/actiontracker> |
| en-IE | <https://www.capterra.ie/software/134332/actiontracker> |
| en-IL | <https://www.capterra.co.il/software/134332/actiontracker> |
| en-IN | <https://www.capterra.in/software/134332/actiontracker> |
| en-NZ | <https://www.capterra.co.nz/software/134332/actiontracker> |
| en-SG | <https://www.capterra.com.sg/software/134332/actiontracker> |
| en-ZA | <https://www.capterra.co.za/software/134332/actiontracker> |

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