--- description: Get detailed information about Purplepass usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Purplepass Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Ticketing Software](/directory/30039/ticketing/software) > [Purplepass](/software/133885/purplepass-ticketing) # Purplepass Canonical: https://www.capterra.ae/software/133885/purplepass-ticketing Page: 1 / 13\ Next: [Next page](https://www.capterra.ae/software/133885/purplepass-ticketing?page=2) > Enterprise-ready ticketing with branded checkout, free seat maps, real-time dashboards, SSO, POS, wireless scanners, and 24/7 support. > > Verdict: Rated **4.9/5** by 302 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Purplepass? Education (K-12, colleges, universities), Theatres and PACs, Concerts, Fairs and Festivals, Nonprofits, Conferences, Conventions, Corporate Events, Sporting Events ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 302 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Purplepass - **Location**: San Diego, US - **Founded**: 1998 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: SERVICE FEES \* Online sales - 2.5%, $0.99/ticket \* Online sales (Non-profit) - 2.0% + $0.99/ticket \* Box office sales - FREE \* COMPs - FREE \* Gustlist - FREE \* Free tickets - FREE \* Phone orders - FREE \* Shipped orders - FREE (Customer just pays shipping) \* Building seating maps - FREE \* Volume discounts available \* License pricing available as low as $0.35/ticket CREDIT CARD PROCESS \* Online sales - 3% \* Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL \* Thermal Tickets: $0.10/ticket \* Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS \* No signup fees \* No monthly/annual fees \* Equipment may be provided for free - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Russian, Spanish - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Notifications - Attendee Management - Barcode/Ticket Scanning - Booking Management - Communication Management - Confirmations/Reminders - Customer Data Management - Customizable Branding - Event Calendar - Event Management Software - Event Scheduling - Event Ticketing - Fee Management - Forms Management - Guest Accreditation - Guest List Management - Marketing Automation Software - Mobile Access - Online Payments - Online Registration - Promotions Management - QR Codes - Registration Management - Reporting & Statistics - Reporting/Analytics - Reserved Seating - Self Service Portal - Social Media Integration - Social Promotion - Third-Party Integrations - Visitor Registration - Volunteer Management Software - Website Management ## Integrations (18 total) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Mailchimp - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Ticketing Software](https://www.capterra.ae/directory/30039/ticketing/software) ## Related Categories - [Ticketing Software](https://www.capterra.ae/directory/30039/ticketing/software) - [Festival Management Software](https://www.capterra.ae/directory/30908/festival-management/software) - [Event Check In Software](https://www.capterra.ae/directory/30950/event-check-in/software) - [Event Booking Software](https://www.capterra.ae/directory/31009/event-booking/software) - [Admissions Software](https://www.capterra.ae/directory/30799/admissions/software) ## Alternatives 1. [Eventbrite](https://www.capterra.ae/software/114949/eventbrite) — 4.6/5 (5748 reviews) 2. [TicketSource](https://www.capterra.ae/software/143073/ticketsource) — 4.8/5 (533 reviews) 3. [Beyonk](https://www.capterra.ae/software/1018625/beyonk) — 4.9/5 (167 reviews) 4. [Showpass](https://www.capterra.ae/software/153637/showpass) — 4.7/5 (406 reviews) 5. [Ticket Tailor](https://www.capterra.ae/software/112510/ticket-tailor) — 4.9/5 (551 reviews) ## Reviews ### "Thank you Purplepass" — 5.0/5 > **John** | *3 March 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: This is the third year that we have worked with Purplepass and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs. > > **Cons**: There are no cons working with Purplepass from my personal experience. I had a great experience. Highly recommend. > > Excellent customer service and excellent experience. Excellent attention to detail. Always willing and able to assist with issues. ----- ### "User Friendly, Great Customer Service, Terrific Platform" — 5.0/5 > **Keri Jeanne** | *7 November 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: It is incredibly user friendly and their customer support is some of the best. You cant beat the pricing for the functionality and ease of use you get with the platform. Ticketing is so easy and the Box Office platform has made out check in process so much more efficient. > > **Cons**: The only thing I wish they had was the ability to have more than one user per account. We have multiple people that access our platform and I wish we had the ability to have unique user names for each person instead with access limits of one blanket user that has all access. > > They made the transition seamless and simple. Our rep \[sensitive content hidden\] is so responsive and I never wait more than 24 hours for a resolution to an issue or help with something. I am very happy we made the switch to PurplePass. ----- ### "AWFUL EXPERIENCE THIS YEAR" — 1.0/5 > **Cristina** | *31 August 2024* | Entertainment | Recommendation rating: 0.0/10 > > **Pros**: I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact. > > **Cons**: MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account\! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL. > > Recently HORRIBLE EXPERIENCE. JUST AWFUL. ----- ### "An easy to use, versatile platform with amazing support even after signing the contract? Yes please\!" — 5.0/5 > **Bailey** | *15 January 2026* | Fund-Raising | Recommendation rating: 10.0/10 > > **Pros**: Purplepass truly fits all of our needs. The versatility has allowed us to expand our usage beyond what we thought was possible. It was initially purchased to handle our event management and ticketing. Our Foundation office was able to expand on that and use it seamlessly for athletic events, student club fundraisers, and so much more. Our greatest test of the system was our annual gala. We received such high praise from our attendees. We are grateful for Purplepass for giving a great experience, whether it be to our guests or staff. It truly helps our organization shine. > > **Cons**: There are not any features that we are unhappy with. We are excited for the addition of ApplePay as a payment option. > > My experience with Purplepass has been excellent, and because of that, I've confidently recommended it to many folks. Purplepass support specialists (shoutout to \[sensitive content hidden\] .\!) are there to help long after implementation. Whether it's learning new features or finding ways to accomplish something specific, they are knowledgeable, personable, and easy to reach. They are also willing to train new users on aspects of the platform, which makes it easier when there is staff turnover. They act as a partner in our operations, and it keeps our team from missing a beat. ----- ### "Best Customer Service and Value for the Money" — 5.0/5 > **Janice** | *25 August 2025* | Music | Recommendation rating: 10.0/10 > > **Pros**: The thing I like most about using Purplepass is the terrific customer service. They are swift to respond no matter when I contact them. The fact that someone is available the day of a concert (like a Sunday afternoon matinee) to help makes all the difference. > > **Cons**: Sometimes the steps to "do everything myself" with setting up a season of events can be confusing - but I think this has to do more with user error than a flaw in the system. Linking reserved seating and seating charts can be tricky, too. However, any inconvenience is always offset by helpful and responsive Purplepass staff. > > Purplepass has been an amazing value for the money, and as a smaller community non-profit orchestra we are fortunate to have found them. Because of Purplepass, we are able to offer our patrons reserved seating \& season tickets with easy PDF delivery by email. We have the choice whether to pay the ticketing fees ourselves or pass those on to the patron. It's easy to edit our events and add discount codes and graphics. Payouts happen quickly once events are over. All in all, we are extremely happy with the platform and the customer service, and we intend to stay. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.ae/software/133885/purplepass-ticketing?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/133885/purplepass-ticketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data