What Is BookSteam?

BookSteam is a cloud-based scheduling software aimed at small and large businesses worldwide. BookSteam offers a wide range of flexible calendar management tools that automate appointment & class scheduling process for you and your clients. Be ahead of your competition, promote and grow your business with BookSteam!

Who Uses BookSteam?

small and large businesses

Where can BookSteam be deployed?

Cloud-based
On-premise

About the vendor

  • BookSteam
  • Located in Richmond Hill, Canada
  • Founded in 2013

BookSteam support

  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 14 others

Languages

Chinese, Dutch, English, French, German and 5 others

About the vendor

  • BookSteam
  • Located in Richmond Hill, Canada
  • Founded in 2013

BookSteam support

  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 14 others

Languages

Chinese, Dutch, English, French, German and 5 others

BookSteam videos and images

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BookSteam

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$19.95/month
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Features of BookSteam

  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling Software
  • Attendance Tracking Software
  • Attendee Tracking
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Class Management
  • Class Registration Software
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Color Codes/Icons
  • Confirmation/Reminders
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer Support Software
  • Customizable Branding
  • Customizable Forms
  • Electronic Payments
  • Email Marketing Software
  • Email Reminders
  • Employee Management
  • Employee Scheduling Software
  • Enrollment Confirmation
  • Event Management Software
  • Faculty/Staff Management
  • For Music Schools
  • For Salons and Spas
  • Gift Card Management
  • Group Registration
  • Group Reservations
  • Inventory Management Software
  • Lesson Notes
  • Marketing Automation Software
  • Membership Management Software
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Classes
  • Online Payments
  • Online Registration
  • Parent/Student Portal
  • Patient Records Management
  • Payment Processing Software
  • Physician Management
  • Point of Sale (POS)
  • Progress Reports
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling Software
  • Self Service Portal
  • Service Catalog
  • Social Media Integration
  • Staff Management
  • Student Management
  • Third Party Integrations
  • Website Integration

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Omnify is a one-stop solution working with businesses across Fitness, Recreation, Housing, & more for selling and scheduling services.

Reviews of BookSteam

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.8
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
28%
3
5%
Anastasia
Anastasia
President in US
Verified LinkedIn User
, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

5.0 5 years ago

Comments: Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros:

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons:

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Sarah
Operational Manager in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Booksteam - simple, efficient, and effective

4.0 3 years ago

Comments: Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros:

Very easy to use and very straight forward so it's simple to get done and show others how to use it. Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.). It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee. The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons:

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone. Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Cang
CEO in US
Sports, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Missing features, some broken

3.0 3 years ago

Comments: App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email. Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros:

Inexpensive, responsive customer service

Cons:

Not good for clients who are children or families with children

Debra
Owner in Canada
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Solid scheduling software with easy to use features.

5.0 3 months ago

Comments: This system allows us to display many services and locations. It was easy to use and a reasonable price compared to others.

Pros:

So easy to use. Takes time to set up but clear and easy. Allows data management, booking different providers and locations.

Cons:

Really didn't find any flaws in the system. We have used several others.

Ekaterina
Manager in Canada
Consumer Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The best booking software for the lashes business

5.0 3 years ago

Pros:

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Cons:

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.