ServiceNow Asset Management

Who Uses ServiceNow Asset Management?

ServiceNow Asset Management is suited for companies that need to track their IT asset life cycles with workflows.

What Is ServiceNow Asset Management?

Tracks the financial, contractual, & inventory details of hardware, software, & virtual infrastructure, as well as non-IT assets, throughout their lifecycle.

ServiceNow Asset Management Details

ServiceNow

http://www.servicenow.com

Founded 2003

Support

  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • Live Online
  • Webinars
  • Documentation

ServiceNow Asset Management pricing overview

ServiceNow Asset Management does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

ServiceNow Asset Management Features

  • Audit Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Inventory Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management
  • Supplier Management

View full list of IT Asset Management Software

ServiceNow Asset Management Alternatives - Capterra UAE 2020

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ServiceNow Asset Management Reviews

Showing 5 of 28 reviews

Overall
4.3/5
Ease of Use
3.8/5
Customer Service
4.4/5
Features
4.4/5
Value for Money
4.3/5
George C.
IT Compliance Manager
Food & Beverages
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/07/2018

"I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization."

Comments: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Pros: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Cons: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

  • Reviewer Source 
  • Reviewed on 10/07/2018
Athena ordona V.
Senior Fraud Specialist
Retail, 10,000+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/02/2019

"ServiceNow: a Realtime Service Management tool"

Comments: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Pros: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Cons: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

  • Reviewer Source 
  • Reviewed on 27/02/2019
Verified Reviewer
Application Support Team Lead
Medical Practice, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/08/2020

"nice features"

Comments: Its been wonderful overall. The amount of time saved being in one integrated system is amazing.

Pros: I love everything it can do. I'm not sure how much is out of the box vs heavily customized in our instance as we have a dedicated team for customizing ServiceNow. That said, the integrations this has with our other systems is amazing. I love that devices can not just be listed but interconnected. We use ServiceNow for ticketing, change management, and agile project management as well, and the integrations allow us to streamline everything from purchasing to emergency changes. I love that items can be automatically routed to the correct teams for tollgate approvals with little effort.

Cons: Ability to heavily customize can be a pro for some and a con for many. Lots of dev time and associated costs.
Some workflows are clunky (even some built in ones), and sometimes the UI is slow or jumps around a bit.

  • Reviewer Source 
  • Reviewed on 19/08/2020
Ryan O.
Software Architect
Religious Institutions, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 08/03/2019

"Very Useful But Be Cautious"

Comments: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

Pros: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Cons: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

  • Reviewer Source 
  • Reviewed on 08/03/2019
Verified Reviewer
Sr Director
Biotechnology, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/12/2019

"modern software asset management tool"

Comments: It is an intuitive, easy to implement, monitor and report tool that provides a great self service experience to a user and enable true IT self service if implemented well.

Pros: The best features that we like are - ability to link to configuration management database, auto discovery of assets and the ability to provide a self service catalog to the end user there by easing the pressure on the IT operations team.

Cons: While this product is able to monitor software entitlement and compliance for other software such as Microsoft office, adobe etc. it is thus far unable to monitor and manage compliance of service now software licensing - probably something that should be immediately added.

  • Reviewer Source 
  • Reviewed on 12/12/2019