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GetFeedback
GetFeedback Overview:
What Is GetFeedback?
With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms.
Who Uses GetFeedback?
Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.
Where can GetFeedback be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 53 reviews
Reviews sentiment
Positive
92%
Neutral
6%
Negative
2%
Starting Price
$50.00
Per User, Per Month
Free trial
About the vendor
- Momentive
- Located in San Mateo, US
- Founded in 2009
GetFeedback support
- Phone Support
- Chat
Countries available
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Australia, Belgium, Canada, China, Denmark
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Belgium
- Canada
- China
- Denmark
- Finland
- France
- Germany
- Ireland
- Japan
- Netherlands
- Norway
- Sweden
- United Kingdom
- United States
Languages
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Chinese, Czech, Danish, Dutch, English
Languages
Languages that the product is available in.
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Hebrew
- Hungarian
- Indonesian
- Irish
- Italian
- Japanese
- Korean
- Norwegian
- Polish
- Portuguese
- Russian
- Spanish
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Ukrainian
Compare with a popular alternative
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Pricing Options
Ease of Use
Value for Money
Customer Service
$39.00
month
Free version
Free trial
4.6 (938)
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4.4 (938)
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Capterra verified reviews for GetFeedback
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Overall rating
Based on 53 reviews
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Bonnie
Lead Systems Analyst in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1+ year
"Sleek Surveys and Swift Setup, But Overpriced Overall"
22 February 2025
On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT.
Pros:
GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great.
Cons:
The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce.
Reviewer Source
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Haley
Assistant Manager in US
Automotive, 2–10 Employees
Used the Software for: 1-5 months
"Feedback good or bad"
1 May 2025
So far my experiences have all been good.
Pros:
This software makes it easy for our customers to give us feedback so we know how good or bad we are doing. Improves communication
Cons:
Potential for negative comments. That is the only drawback I see.
Reviewer Source
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Yurii
Marketing Operations Lead in Netherlands
Verified LinkedIn User
Computer Software, 201–500 Employees
Used the Software for: 1+ year
"Good, yet overrated and overpriced."
8 May 2024
Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.
Pros:
It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.
Cons:
The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.
Reviewer Source
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George
Lead Customer Success Manager in Greece
Verified LinkedIn User
E-Learning, 51–200 Employees
Used the Software for: 6-12 months
"Gets the job done!"
8 January 2019
We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution.
Pros:
Multiple surveys allowed
Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from
You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though
Cons:
The predefined templates/themes are a bit tacky
There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right.
Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Sporting Goods, 10,000+ Employees
Used the Software for: 2+ years
"GetFeedback is used for collecting customer feedback"
8 June 2022
In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality.
Pros:
I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes.
Cons:
It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.
Reviewer Source
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