What Is Act!?

Act! CRM empowers you to build and manage client relationships and leads to drive new, repeat, and referral business. With everything you need to stay on top of engagements, take action, and run your sales in marketing in one place, you’ll use Act! to make your business stronger every day.

Who Uses Act!?

Act! CRM empowers small businesses to build and manage client relationships and leads, so you always have your pipeline of new, repeat, and referral business under control.

Where can Act! be deployed?

Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Act!
  • Located in St. Petersburg, US
  • Founded in 1987
  • Phone Support
  • Chat

Countries available

United States

Languages

English

About the vendor

  • by Act!
  • Located in St. Petersburg, US
  • Founded in 1987
  • Phone Support
  • Chat

Countries available

United States

Languages

English

Act! videos and images

Act! video
Act! Software - 1 - thumbnail
Act! Software - Rich Customer Management - thumbnail

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Starting price

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$720.00/year

Free Version

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Free Trial

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Free Trial No

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Average score

Overall
3.7
Ease of Use
3.7
Customer Service
3.3
Features
3.7
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Thomas O.
Thomas O.
Director, Business Development in US
Verified LinkedIn User
Pharmaceuticals, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Love the ease of use for both entering data and retrieving info

5 4 years ago

Comments: I use it to track my clients and prospects and I can tell anyone the last time I made contact, what that was - letter, Email, Phone Call, etc. and it allows me to connect important info to any of my clients, prospects, friends and family.

Pros:

The fact that I was able to use the product immediately with no instruction was a great pro. Entering data and retrieving info about a client is easy, and building history of calls, Email messages, letters in a record is great.

Cons:

I am not happy with support as all they do is provide a fix when there is a problem, but not direction in how to build reports or use other functionality. I have had to fix the same problem with direction from their service group several times. If I ask for help with reports they tell me I need to find a consultant for that.

Paul B.
Managing Director in UK
Electrical/Electronic Manufacturing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A GOOD STABLE BASE FOR CRM ... JUST WISH ENHANCING WAS A LITTLE EASIER

4 2 years ago

Comments: We need ACT, and it is the core of what we do. We would like to see ways that we can add depth and richness to a good platfrom

Pros:

I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation. It's link to outlook and ODBC is good and it is a stable, which being at the core of our business is a good thing

Cons:

There are many things I think we could do to be more productive but can't, and we do see fields being changed or lost "by themselves". The web version was a poor version of the Pro, and we haven't been able to make it available when offline, which is a frustration.

Jeremy S.
Associate in US
Real Estate, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Jeremy's Review

5 2 months ago

Pros:

It's easy to keep my tasks managed and know who to contact and when.

Cons:

It's only utilized well for task management

Carlos S.
Credit Consultant in US
Financial Services Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Super Disappointed

3 2 months ago New

Pros:

I liked this software to run my credit repair business. Keep track of letter management and clients. It was easy at first.

Cons:

After you purchase your license, in a year or 2 they discontinue the version and you have to pay for the license all over again. I had purchase 3 licenses and wanted to purchase a 4th one and they said I couldn't that I would have to upgrade to the monthly fee version where you pay monthly per license including for the licenses I already had. Now this year they discontinued the licenses I already purchased, they want me to upgrade and pay 550 per license all over again because they have a new version and will not give support nor fixes to the older versions. This is insane. I pay them for a license so they discontinue the product and expect me to purchase all licenses again. ON top of that, it is glitchy, it continue disconnects from Outlook. You call customer support and someone in India answers and they are clue less. Every time Outlook does an update or act updates it completely looses all integration. OH, and they give you 0 customer service, you have to pay for that separately.

Jennifer J.
Director of Development in US
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Information at our finger tips

5 3 weeks ago New

Comments: So far things have gone well. I feel as we continue to use the product we will be able to use it in more ways and thus expand and be even more successful. It is a beneficial product that we need to learn how to use to its full capacity.

Pros:

As a newer user of ACT! I have found it helpful to have a place to capture customer information that I can then easily share with my co-workers. As a small business this gives us the feel of a larger organization, it has helped with our efficiency and effectiveness and has improved customer service. Saving time and being able to capture vital customer information is necessary for our success.

Cons:

Took a little time to get use to where everything is and how to properly utilize.