--- description: Get detailed information about LivePerson usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LivePerson Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [LivePerson](/software/133021/conversational-cloud) # LivePerson Canonical: https://www.capterra.ae/software/133021/conversational-cloud Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/133021/conversational-cloud?page=2) > Cloud-based conversational AI platform for managing customer interactions across web, mobile, SMS, WhatsApp, and voice via AI agents. > > Verdict: Rated **4.3/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LivePerson? Mid-size and large enterprises in retail, telecommunications, financial services, travel and hospitality, healthcare, insurance, automotive, and technology industries. Also serves small businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 41 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: LivePerson - **Location**: New York, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: $1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese - **Available Countries**: Australia, Bulgaria, Germany, Israel, Japan, Singapore, United Kingdom, United States ## Features - AI/Machine Learning - Activity Dashboard - Adaptive Learning - Alerts/Notifications - Automated Routing - Autonomous Task Execution - Autoresponders - CRM Software - Chat/Messaging - Chatbot Software - Code-free Development - Collaboration Tools - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation - Customer Support Software - Customizable Branding - Customizable Reports - Dashboard Software - Email Management Software - Feedback Management - Geotargeting - Intent Recognition - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Offline Form - Pre-Configured Bot - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Social Media Integration - Support Ticket Management - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 1 more features ## Integrations (5 total) - Facebook - Microsoft Dynamics 365 Customer Voice - WhatsApp Business Platform - Zapier - Zendesk AI ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [AI IT Agents](https://www.capterra.ae/directory/34833/ai-it-agents/software) ## Related Categories - [AI IT Agents](https://www.capterra.ae/directory/34833/ai-it-agents/software) - [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software) - [Live Chat Software](https://www.capterra.ae/directory/30797/live-chat/software) - [Conversational Marketing Platform Software](https://www.capterra.ae/directory/31562/conversational-marketing-platform/software) - [Chatbot Software](https://www.capterra.ae/directory/32448/chatbot/software) ## Alternatives 1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 2. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) 3. [Slack](https://www.capterra.ae/software/135003/slack) — 4.7/5 (24219 reviews) 4. [LiveChat](https://www.capterra.ae/software/62194/livechat) — 4.6/5 (1728 reviews) 5. [Tidio](https://www.capterra.ae/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Gets the job done, Room for improvement" — 3.0/5 > **Grace** | *20 August 2025* | Business Supplies & Equipment | Recommendation rating: 6.0/10 > > **Pros**: I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) > > **Cons**: I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" > > Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. ----- ### "My experience with Liveengage has been perfect." — 5.0/5 > **Temitope** | *9 August 2018* | Design | Recommendation rating: 10.0/10 > > **Pros**: Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. > > **Cons**: Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. > > Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. ----- ### "LivePerson - Living up Person's expectations" — 5.0/5 > **Leo** | *13 August 2024* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: Very clean interface, meaning is user friendly. We got used to it easily. > > **Cons**: Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. > > Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. ----- ### "A better way to connect with web visitors." — 4.0/5 > **Basiirat** | *25 August 2018* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. > > **Cons**: It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. > > LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc ----- ### "Great software but could use some upgrades" — 4.0/5 > **Verified Reviewer** | *19 March 2019* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. > > **Cons**: The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/133021/conversational-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/133021/conversational-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data