Zenefits

Who Uses Zenefits?

Zenefits serves SMBs of all sizes; from 1 to 5 employees, to businesses with 1000+ employees.

What Is Zenefits?

Zenefits is a SaaS cloud-based HR platform that helps small and mid-sized companies empower their workforce, manage change and stay compliant. Zenefits' People Platform delivers the most comprehensive, intuitive HR experience in the market. Its HR, Benefits, Payroll and Performance apps combine with advisory services and integrated partner apps to radically simplify HR administration reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.

Zenefits Details

Zenefits

http://www.zenefits.com/

Founded 2012

Support

  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Webinars
  • Documentation
Zenefits video
Play
-thumb
-thumb
-thumb
-thumb
-thumb

Zenefits pricing overview

Zenefits has a free version and offers a free trial.


Free Version

Yes

Free Trial

Yes

Zenefits Features

  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking

View full list of Attendance Tracking Software

  • ACA Reporting
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Benefits Administration
  • FMLA Administration
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Life Insurance Administration
  • Online Benefits Enrollment
  • Provider Management
  • Retirement Plan Management

View full list of Benefits Administration Software

  • Archiving & Retention
  • Audit Management
  • Compliance Tracking
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliant
  • ISO Compliance
  • Incident Management
  • OSHA Compliance
  • Process/Workflow Automation
  • Risk Management
  • Sarbanes-Oxley Compliance
  • Surveys & Feedback
  • Version Control

View full list of Compliance Software

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

View full list of Human Resource Software

  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Workflow Management
  • Self Service Portal
  • Task Management
  • Training Management

View full list of Onboarding Software

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

View full list of Payroll Software

  • 360 Degree Feedback
  • Compensation Management
  • Custom Rating Scales
  • Customizable Templates
  • Individual Development Plans
  • On-going Performance Tracking
  • Peer Appraisals
  • Review Cycle Tracking
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Weighted Performance Measures

View full list of Performance Appraisal Software

  • Biometric Recognition
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workstation Tracking

View full list of Time Clock Software

Zenefits Alternatives - Capterra UAE 2020

More Zenefits alternatives

Zenefits Reviews

Showing 5 of 675 reviews

Overall
4.1/5
Ease of Use
4.3/5
Customer Service
3.8/5
Features
4.1/5
Value for Money
4.1/5
Shae J.
Human Resources Director
Computer Software, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/08/2019

"Seamless low-cost solution for small to mid-sized companies that kills busy work"

Comments: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros: With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons: I would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.

  • Reviewer Source 
  • Reviewed on 16/08/2019
Sandy H.
HR Generalist
Financial Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 21/11/2019

"User Friendly and Intuitive"

Comments: The efficiency of Zenefits when it comes to onboarding is a huge timesaver. We're able to send employees key information they need before and after they start working with us with no manual work. I cut down on a few hours of work per week with this feature!

Pros: Zenefits is super simple to learn how to use, both for Admins and for Employees. My employees love being able to use the software for benefits enrollment, time off, and other requests. It's easy to teach someone how to use it because honestly, I don't really have to--the interface is really simple and easy to understand. Saves me a ton of time as an HR professional!

Cons: The Time Off reporting could be more robust, but this will come with time. As our company grows we're looking to pull more quick reports on PTO accrual and other balances, and some of the values we're looking for aren't readily available. There have been some changes in this area though, so the developers recognize how the system should be improved.

  • Reviewer Source 
  • Reviewed on 21/11/2019
Brooks B.
CEO
Real Estate, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/08/2020

"Incredibly happy users"

Comments: Overall experience with Zenefits has been very good and we would highly recommend.

Pros: Zenefits is very to use and the onboarding process is a breeze.

Cons: Zenefits reporting has gotten better, but still has some room for improvement. Additionally, they could do a better job with year-end comp process/reporting.

  • Reviewer Source 
  • Reviewed on 11/08/2020
Tiersa J.
Operatons
Automotive, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 17/01/2020

"Stay Away - save yourself the headache, it's not worth the hype."

Comments: I regret doing business with them. Even though I knew I was signing a year contract, and after many attempts at getting our taxes properly filed I felt I had enough valid issues and things we had been promised that they did not follow through on but they refused to let us out of our contract. We ended up switching mid year [which is not ideal] to another vendor and we had to pay the remainder of our contract to Zenefits even though we didn't use them for the last 8 months. Even the tax issues that we were still dealing with months later it was really difficult to find an email address to send to support to get our tax issue fixed - once you tell them you don't want to process your payroll through them they cut you off and you can't call the fake number either. It's been horrible and I am OVERJOYED THAT WE NO LONGER HAVE TO DO BUSINESS WITH THEM. The only reason I left the vendor BEFORE them was because we had outgrown them, we needed more features and functionality than they could provide. We have since moved on to better.

Pros: Very little. We signed a year contract, and switched after 4 months because we had so many legal and tax issues that they caused.

Cons: 1. The set up process was a nightmare - it took weeks because the system kept saying a certain part was done and a week later I would get an URGENT email that that part still had to be completed.
2. Several items I was guaranteed at sign up - and I have in writing - for pricing and functionality, were later denied to us. Providing proof of what we were told provided no further help.
3. There is no "real" phone number. You can call tech support, but all they will say is they will have "that department email you within XX number of hours" Many times it was up to a week, and often the issue was not resolved because no matter how we explained it they didn't understand the issue. And all support is handled through email no matter what, even if a phone call would SAVE HOURS OF TIME!
4. The pre- and post-tax items were entered into the system, come to find out they didn't classify them properly so the taxes were not calculated correctly.
5. The FEDERAL and STATE TAXES were filed incorrectly and we had tax notices from both that we owed money past due, then we ended up getting a small refund because one was paid twice. The state taxes for the first quarter of the year were NOT FILED AT ALL, even though they told me they had done so.
6. The tax reports are NOT AVAILABLE in your portal, you have to specifically request them - this to me makes no sense.
7. There is more but this will do for now.

Vendor Response

by Zenefits on 04/03/2020

Sad to hear your experience was less than ideal Tiersa. We will use your feedback to improve training and the user experience.

  • Reviewer Source 
  • Reviewed on 17/01/2020
Bz P.
Director of HR
Libraries, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/05/2020

"Zenefits - Easy Peasy"

Comments: This is a great software for a distributed workforce. We have employees in different 20 states and 40 different locations. Zenefits makes it easy for us.

Pros: This software is so easy to use for both the employees and the HR team. Everything is simple and straightforward, no convoluted quirky tricks needed to enter information. Hiring and onboarding is super easy. Open enrollment is super easy. Payroll is super easy. PTO management is super easy.

Cons: There are some tie in products that still need some work.

  • Reviewer Source 
  • Reviewed on 29/05/2020