--- description: Get detailed information about Freshservice usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.ae/software/132997/freshservice Page: 1 / 33\ Next: [Next page](https://www.capterra.ae/software/132997/freshservice?page=2) > Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. > > Verdict: Rated **4.6/5** by 803 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 803 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Tracking Software - Assignment Management - Catalog Management - Change Management Software - Change Planning - Chat/Messaging - Collaboration Tools - Configuration Management - Content Management System (CMS) Software - Corrective and Preventive Actions (CAPA) - Customizable Forms - Customizable Templates - Disaster Recovery Software - Documentation Management - Electronic Signature - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management Software - Incident Reporting - Inventory Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - License Inventory - License Management Software - License Tracking - Multi-Channel Communication - On Call Scheduling - Patch Management Software - Pre-built Templates - Project Tracking Software - Real-Time Chat - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Risk Assessment - Secure Data Storage - Self Service Portal - Status Tracking - Survey/Poll Management - Task Management Software - Templates - Ticket Management - Workflow Automation - Workflow Management Software ... and 56 more features ## Integrations (69 total) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "User-Friendly Ticketing and Workflows, but Pricey at Higher Tiers" — 4.0/5 > **Mohammeed** | *16 September 2026* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Freshservice is very easy to use, with a clean, modern interface that our agents learned quickly and end users find simple. The workflow automator saves us a lot of time by routing and assigning tickets automatically, and SLA tracking keeps the team on top of response times. The self-service portal and knowledge base have also reduced repetitive tickets, and having asset details linked to tickets makes troubleshooting faster. > > **Cons**: Reporting is fairly basic out of the box, and building detailed custom reports takes extra effort. Many useful features, like advanced automation and asset management, are only in higher-priced plans, and costs add up as the number of agents grows. Customization has some limits for complex workflows, and the mobile app isn't as capable as the web version. Email notifications can also get overwhelming without careful tuning. ----- ### "User-Friendly ITSM Solution with ease Automation" — 4.0/5 > **Abdul Rehman** | *24 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: User-friendly interface, strong automation for ticketing and SLAs, and excellent asset management/CMDB capabilities. > > **Cons**: Customization can be somewhat limited for complex workflows and reporting needs. Some advanced features require additional configuration, and pricing is on the higher side as you scale > > Overall, my experience with Freshservice has been very positive. It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations. The platform is reliable, easy to use, and has supported our growing requirements effectively. ----- ### "“A Modern, Intuitive ITSM Platform with Powerful Automation”" — 5.0/5 > **Mohammed** | *17 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Extremely easy to use — both for agents and admins 2. Powerful workflow automation that reduces manual work 3. Modern, cloud‑based ITIL‑aligned platform > > **Cons**: What I liked least about Freshservice is that some workflows and integrations can feel rigid, and advanced reporting sometimes requires extra effort to get right. > > Freshservice delivers ITIL‑aligned processes with a modern, cloud-first approach, making deployment easier than with legacy ITSM tools. ----- ### "User friendly and effective ITSM tool" — 4.0/5 > **Verified Reviewer** | *30 August 2026* | Banking | Recommendation rating: 2.0/10 > > **Pros**: Freshservice is easy to use and has a clean interface. I like the ticket management, automation, and workflow features, which make it easier to track requests and manage IT support efficiently > > **Cons**: Some advanced features and customizations can take time to configure. Reporting could also be more flexible for specific business requirements. > > Overall, my experience with Freshservice has been positive. It helps organize IT service requests, improves ticket tracking, and reduces manual work through automation. The platform is reliable and user-friendly for day-to-day IT service management. ----- ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 May 2026* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Cons**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- Page: 1 / 33\ Next: [Next page](https://www.capterra.ae/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data