--- description: Get detailed information about Freshservice usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.ae/software/132997/freshservice Page: 1 / 32\ Next: [Next page](https://www.capterra.ae/software/132997/freshservice?page=2) > Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. > > Verdict: Rated **4.5/5** by 760 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 760 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - CMDB Software - Calendar Management - Catalog Management - Change Management Software - Change Planning - Collaboration Tools - Compliance Management - Dashboard Software - Documentation Management - Electronic Signature - Full Text Search - IT Asset Management Software - IT Reporting - Incident Management Software - Incident Reporting - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - License Inventory - Order Management Software - Patch Management Software - Pre-built Templates - Project Tracking Software - Purchase Order Management - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Renewal Management - Reporting & Statistics - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management Software - Ticket Management - Workflow Automation - Workflow Management Software ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.ae/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.ae/directory/10001/it-management/software) - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [Knowledge Management Software](https://www.capterra.ae/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) ## Alternatives 1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4084 reviews) 4. [Milvus](https://www.capterra.ae/software/202528/milvus) — 4.8/5 (298 reviews) 5. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "User-Friendly ITSM Solution with ease Automation" — 4.0/5 > **Abdul Rehman** | *24 March 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: User-friendly interface, strong automation for ticketing and SLAs, and excellent asset management/CMDB capabilities. > > **Cons**: Customization can be somewhat limited for complex workflows and reporting needs. Some advanced features require additional configuration, and pricing is on the higher side as you scale > > Overall, my experience with Freshservice has been very positive. It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations. The platform is reliable, easy to use, and has supported our growing requirements effectively. ----- ### "“A Modern, Intuitive ITSM Platform with Powerful Automation”" — 5.0/5 > **Mohammed** | *17 March 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. Extremely easy to use — both for agents and admins 2. Powerful workflow automation that reduces manual work 3. Modern, cloud‑based ITIL‑aligned platform > > **Cons**: What I liked least about Freshservice is that some workflows and integrations can feel rigid, and advanced reporting sometimes requires extra effort to get right. > > Freshservice delivers ITIL‑aligned processes with a modern, cloud-first approach, making deployment easier than with legacy ITSM tools. ----- ### "FreshService Survey" — 4.0/5 > **William** | *20 May 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Able to let user open ticket, for HR, have OnBoarding. Able to keep track instead of manually inform other IT admin that there is a case > > **Cons**: The admin have to pay extra. Sometimes we need to have whole IT group inside. Not really suitable for small company less than 100 as people will still walk to IT dept for help. If changes to management have to manually change > > So far managers is able to track the ticket and target what is the most common issue. We will have monthly report in which we put in our slides. ----- ### "A product that keeps up with the time." — 4.0/5 > **Carlos** | *18 May 2026* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, even for the more complicated functions we setup in our subscriptions it wasn't long before we went from request to solution. Support with the product is exceptional. > > **Cons**: Certain 3rd party connectors (Workday) are cost prohibitive to adopt. The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations. > > I like that the product keeps evolving with the market trends and customer expectations. It's easy to trust the development will meet our needs. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 December 2024* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Cons**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.ae/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data