--- description: Get detailed information about Vivantio usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vivantio Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Vivantio](/software/132880/vivantio) # Vivantio Canonical: https://www.capterra.ae/software/132880/vivantio Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/132880/vivantio?page=2) > Enterprise Service Management for mid-market organizations ready to move beyond basic help desk software. > > Verdict: Rated **4.3/5** by 178 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vivantio? Mid-market and enterprise organizations that have outgrown basic help desk software and need a configurable Enterprise Service Management platform to scale IT and business service operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 178 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Vivantio - **Location**: Boston, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: $49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Vivantio offers flexible licensing options—including named, concurrent, mixed, and pooled licensing—so organizations can choose the model that best fits their teams, workflows, and budget. Every Vivantio subscription includes our complete Enterprise Service Management platform with feature-inclusive pricing—no hidden modules or surprise add-on costs. Every subscription includes: All Vivantio platform features Choice of regional data centers In-house Professional Services Dedicated Customer Success Manager US \& UK-based telephone, email, and self-service support Volume discounts begin at approximately 15 users and can reach up to 40% based on deployment size. Educational institutions receive a 5% discount, while qualifying nonprofit organizations receive a 10% discount. Contact our team to discuss the best licensing model and pricing for your organization. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English, English - **Available Countries**: Andorra, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Belgium, Botswana, British Virgin Islands, Bulgaria, Canada, Costa Rica, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Egypt, Equatorial Guinea and 66 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Notifications - Asset Tracking Software - Assignment Management - Automated Routing - Call Center Management - Change Management Software - Collaboration Tools - Communication Management - Communications Management - Complaint Monitoring - Configuration Management - Contact Management Software - Content Management System (CMS) Software - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Engagement Tracking - Feedback Management - IT Reporting - Inbox Management - Incident Management Software - Incident Reporting - Interaction Tracking - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Multi-Channel Data Collection - NPS Survey Structure - Onboarding Software - Remote Access/Control - SMS Messaging - Self Service Portal - Status Tracking - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Ticket Management - Usage Tracking/Analytics - User Management - Visual Analytics - Workflow Automation ... and 60 more features ## Integrations (57 total) - AnyDesk - Azure AI Speech - Azure AI services - Azure DevOps - BeyondTrust Remote Support - ChatGPT - Datadog - Device42 - Gemini - Gmail - GoTo Connect - Google Drive - Google Workspace - HubSpot CRM - HubSpot Marketing Hub ... and 42 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.ae/directory/30672/it-service/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.ae/directory/31027/service-desk/software) - [Customer Success Software](https://www.capterra.ae/directory/30961/customer-success/software) - [Customer Support Software](https://www.capterra.ae/directory/32315/customer-support/software) ## Alternatives 1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.6/5 (791 reviews) 2. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [ServiceTonic](https://www.capterra.ae/software/112516/servicetonic) — 4.6/5 (8 reviews) 4. [TeamSupport](https://www.capterra.ae/software/87908/teamsupport) — 4.5/5 (849 reviews) 5. [C2](https://www.capterra.ae/software/135915/c2-atom) — 4.3/5 (14 reviews) ## Reviews ### "Vivantio" — 4.0/5 > **Ashley** | *15 November 2022* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: I like the customization options you have that other products don’t and won’t offer > > **Cons**: It takes a bit to get logged in and to navigate but not too many cons ----- ### "Simple and adaptive IT Service Management" — 4.0/5 > **Ben** | *14 September 2023* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Ease of implementation and customisation. > > **Cons**: Reporting tool is fussy and the labels can be confusing. > > I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided. ----- ### "Excellent Product Support but lacking finer details" — 3.0/5 > **Darren** | *31 January 2017* | Financial Services Software | Recommendation rating: 5.0/10 > > **Pros**: User Support, Workflow module > > **Cons**: GUI, speed of page loads, lack of updates to key functionality > > Vivantio offers a ITIL service desk software that we use for software support. In general I have found the solution not very user friendly and in the last 3 years of using it, I found that little has changed to the basic user functionality to improve this despite many feature requests to aid this. A key example of this is that, in 2017, it is still not possible for all emails in the system to show the pictures that are embedded. In the past, we have found that the quality of the software updates to the system lacking basic QA process and it has become quite simple to find bugs in the new features. I would say that the support team is very good at getting back to you within half a business day and providing us with workarounds of problems that we have highlighted. ----- ### "Excellent product and customer service" — 5.0/5 > **Sam** | *14 April 2021* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The software is easily customisable and changed pre and post-launch of the system, meaning that you can launch, get it wrong and change it. The capabilities seem endless and offers all requirements that we need. > > **Cons**: The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment. ----- ### "A solid incident management tool." — 4.0/5 > **David** | *14 July 2017* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Clean interface and easy to use. Highly customisable in regards to queues, and an easy to use scheduling system to schedule various automated tickets, with checks or standard template incidents. > > **Cons**: It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents. > > All time and incidents easily logged and followed, with easy to use queues for each individual user to keep track of each agent. We're also able to quickly create and view KB articles on the fly to transfer common knowledge. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.ae/software/132880/vivantio?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/132880/vivantio) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data