---
description: Get detailed information about CyTrack usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CyTrack Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CyTrack](/software/132757/cycx)

# CyTrack

Canonical: https://www.capterra.ae/software/132757/cycx

> Customer Experience \& Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Ease of Use**.

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## Overview

### Who Uses CyTrack?

Contact centre technology is not reserved for call centres. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features |  | Based on overall reviews |
| Recommendation percentage | - | ( Likelihood to recommend) |

## About the vendor

- **Company**: CyTrack Intelligence Systems
- **Founded**: 1995

## Commercial Context

- **Starting Price**: A$100.00
- **Pricing model**: Flat Rate
- **Pricing Details**: based on a starter pack of 5 user contact centre
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- CRM Software
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- IVR
- Queue Management
- Reporting/Analytics

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (858 reviews)
3. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (314 reviews)
5. [Readymode](https://www.capterra.ae/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "Great Software, outstanding support and Best decision made when we chose CyTrack 6 years ago" — 5.0/5

> **Rocky** | *17 January 2014*
> 
> Bob \& Pete started using CyTrack almost 6 years ago. We receive 1500 calls between 8.30am and 4pm every day. In last 6 years, CyTrack has never given us grief. Users find it very easy to use and supervisors only need 30 minutes training.
We have received great help implementing this solution and support has been outstanding for all the in between upgrades. I have been in IT industry for over 12 years and I have to say that CyTrack solution has demanded least amount of administration from IT.
I would strongly recommend CyTrack if you are serious about providing quality service to your customers and ease of use for your users.

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### "Cytrack Reinventing Customer Service" — 5.0/5

> **Metin** | *15 January 2014*
> 
> Best reporting, and ease of use.  Know exactly what your agents are doing every single second of the day.  This system beats any system out there.

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### "nothing" — 5.0/5

> **rubayet** | *13 December 2015*
> 
> yes.this software is very important for every people , if we use this than we can easily take a secision.

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### "Best Routing System and Multi Channel" — 5.0/5

> **Divina** | *15 January 2014*
> 
> This product has the lot.  Instant messaging,  email routing and skilled based routing as you have never seen before.

Seeing is believing\!

## Links

- [View on Capterra](https://www.capterra.ae/software/132757/cycx)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/132757/cycx> |
| de-AT | <https://www.capterra.at/software/132757/cycx> |
| de-CH | <https://www.capterra.ch/software/132757/cycx> |
| en | <https://www.capterra.com/p/132757/CyCX/> |
| en-AE | <https://www.capterra.ae/software/132757/cycx> |
| en-AU | <https://www.capterra.com.au/software/132757/cycx> |
| en-CA | <https://www.capterra.ca/software/132757/cycx> |
| en-GB | <https://www.capterra.co.uk/software/132757/cycx> |
| en-IE | <https://www.capterra.ie/software/132757/cycx> |
| en-IL | <https://www.capterra.co.il/software/132757/cycx> |
| en-IN | <https://www.capterra.in/software/132757/cycx> |
| en-NZ | <https://www.capterra.co.nz/software/132757/cycx> |
| en-SG | <https://www.capterra.com.sg/software/132757/cycx> |
| en-ZA | <https://www.capterra.co.za/software/132757/cycx> |
| fr | <https://www.capterra.fr/software/132757/cycx> |
| fr-BE | <https://fr.capterra.be/software/132757/cycx> |
| fr-CA | <https://fr.capterra.ca/software/132757/cycx> |
| fr-LU | <https://www.capterra.lu/software/132757/cycx> |

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