What Is Pipedrive?
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.
Who Uses Pipedrive?
Sales teams looking for a simple, yet powerful sales tool to get them organized.
Pipedrive Details
Pipedrive
Founded in 2010
Pipedrive pricing
Starting Price:
$12.50/month
- Yes, has free trial
- No free version
Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at $12.50/month.
Pricing plans get a free trialPipedrive Details
Pipedrive
Founded in 2010
Pipedrive videos and images
Pipedrive deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training Software
- Webinars
- Documentation
- Videos
Pipedrive Features
Account Based Marketing Software
- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- Behavior Tracking
- Campaign Analytics
- Campaign Management Software
- Campaign Personalization
- Communication Management
- Contact Database
- Contact Management Software
- Content Creation
- Content Delivery
- Data Synchronization
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Lead Scoring
- Marketing Automation Software
- Multi-Channel Communication
- Performance Metrics
- Personalization and Behavioral Targeting Software
- Pipeline Management
- Pipeline Reports
- Prioritization
- Real Time Data
- Reporting/Analytics
- Search/Filter
- Segmentation
- Target Account Identification
- Third Party Integrations
- Trend Analysis
CRM Software
- API
- Activity Dashboard
- Activity Management
- Activity Tracking
- Alerts/Notifications
- CRM Software
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management Software
- Contact Database
- Contact Management Software
- Customer Database
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Lead Capture Software
- Lead Generation Software
- Lead Management Software
- Lead Qualification
- Marketing Automation Software
- Mobile Access
- Opportunity Management
- Pipeline Management
- Projections
- Quotes/Estimates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Sales Forecasting Software
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Segmentation
- Social Media Integration
- Task Management Software
- Territory Management
- Third Party Integrations
- Workflow Management Software
Construction CRM Software
- API
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Bid Management
- Buyer Management
- CRM Software
- Calendar Management
- Calendar/Reminder System
- Change Order Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management Software
- Contract/License Management
- Customer Database
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management Software
- Document Storage
- Email Management Software
- Email Marketing Software
- Estimating
- For AEC Industry
- Forecasting
- Job Costing Software
- Job Scheduling
- Lead Management Software
- Pipeline Management
- Progress Tracking
- Project Management Software
- Project Time Tracking
- Project Tracking Software
- Projections
- Quotes/Estimates
- Reporting & Statistics
- Reporting/Analytics
- Sales Approval
- Sales Pipeline Management
- Scheduling Software
- Subcontractor Management
- Task Management Software
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Warranty Tracking
- Workflow Management Software
Contact Management Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Batch Processing
- CRM Software
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management Software
- Collaboration Tools
- Contact Database
- Contact Management Software
- Customer Database
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Interaction Tracking
- Lead Capture Software
- Lead Distribution
- Lead Management Software
- Lead Nurturing Software
- Opportunity Management
- Pipeline Management
- Pipeline Reports
- Prospecting Tools
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Sales Forecasting Software
- Sales Pipeline Management
- Sales Reports
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Tagging
- Task Management Software
- Template Management
- Third Party Integrations
- Workflow Management Software
Conversational AI Platform Software
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts / Escalation
- Auto-Responders
- CRM Software
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Code-free Development
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Drag & Drop
- Email Management Software
- Engagement Tracking
- Feedback Management
- For Developers
- Intent Recognition
- Knowledge Base Management
- Lead Capture Software
- Live Chat Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Performance Metrics
- Pre-Configured Bot
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Sentiment Analysis
- Social Media Integration
- Speech Recognition Software
- Speech Synthesis
- Surveys & Feedback
- Third Party Integrations
- Visual Analytics
- Workflow Management Software
Customer Communications Management Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Responders
- Batch Communications
- CRM Software
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Content Management System (CMS) Software
- Customer Database
- Customer History
- Customizable Branding
- Email Management Software
- Feedback Management
- IVR / Voice Recognition
- Inbox Management
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalization and Behavioral Targeting Software
- Reporting & Statistics
- SMS Messaging
- Social Media Integration
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Video Support
- Workflow Management Software
View full list of Customer Communications Management Software
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- Activity Dashboard
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- Alerts/Notifications
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- NPS Survey Structure
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- Drag & Drop
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- Email Templates
- Expense Tracking
- Financial Management Software
- For Financial Institutions
- Forecasting
- Interaction Tracking
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- Mobile Access
- Pipeline Management
- Relationship Tracking
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- Team Assignments
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Healthcare CRM Software
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- Appointment Management
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- Automated Scheduling
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- Document Management Software
- Document Storage
- Drag & Drop
- Email Management Software
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- Forms Management
- HIPAA Compliant
- Lead Management Software
- Live Chat Software
- Marketing Automation Software
- Medical History Records
- Mobile Access
- Monitoring
- Multi-Location
- Patient Communications
- Patient Management Software
- Physician Management
- Pipeline Management
- Predictive Analytics Software
- Records Management Software
- Referral Tracking
- Reminders
- Reporting & Statistics
- Scheduling Software
- Self Service Portal
- Social Media Integration
- Task Management Software
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Workflow Management Software
Inside Sales Software
- AI/Machine Learning
- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- CRM Software
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- Call Monitoring
- Call Recording Software
- Chat/Messaging
- Contact Management Software
- Customizable Fields
- Dashboard Software
- Data Management Software
- Deal Management
- Email Management Software
- Email Templates
- For Contact Centers
- Interaction Tracking
- Lead Capture Software
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- Sales Pipeline Management
- Task Management Software
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Lead Capture Software
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- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Templates
- Dashboard Software
- Data Extraction Software
- Data Import/Export
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Forms Management
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
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- Lead Notifications
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Multi-Campaign
- Online Forms
- Pipeline Management
- Prospecting Tools
- Real Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Visitor Tracking
- Web Forms
Lead Generation Software
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Responders
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Segmentation
- Chat/Messaging
- Contact Database
- Contact Management Software
- Conversion Rate Optimization
- Conversion Tracking
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Drip Campaigns
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Forms Management
- Landing Pages/Web Forms
- Lead Capture Software
- Lead Database Integration
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Multi-Campaign
- Multi-Channel Marketing
- Pipeline Management
- Prospecting Tools
- Real Time Notifications
- Reporting & Statistics
- Search/Filter
- Social Media Integration
- Template Management
- Third Party Integrations
- Visitor Tracking
- Web Forms
Lead Management Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM Software
- Calendar Management
- Campaign Analytics
- Campaign Management Software
- Contact Database
- Contact Management Software
- Customer Database
- Customer Segmentation
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Forecasting
- Interaction Tracking
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Monitoring
- Opportunity Management
- Pipeline Management
- Pipeline Reports
- Prospecting Tools
- Real Time Data
- Real Time Notifications
- Reminders
- Reporting & Statistics
- Sales Forecasting Software
- Sales Reports
- Sales Trend Analysis
- Social Media Integration
- Source Tracking
- Task Management Software
- Template Management
- Third Party Integrations
- Web Forms
- Workflow Management Software
Lead Nurturing Software
- AB Testing
- API
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- Activity Tracking
- Auto-Responders
- CRM Software
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- Campaign Management Software
- Campaign Scheduling
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- Chat/Messaging
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- Contact Database
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- Customer Segmentation
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- Data Import/Export
- Drag & Drop
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- Event Triggered Actions
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- Template Management
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- API
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- Content Management System (CMS) Software
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- Document Storage
- Drag & Drop
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- File Sharing Software
- File Transfer
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- Live Chat Software
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
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- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
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- Search/Filter
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- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
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- Transcripts/Chat History
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Mac CRM Software
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- Email Templates
- For Mac Devices
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- Landing Pages/Web Forms
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- Reminders
- Reporting & Statistics
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- Sales Reports
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- Segmentation
- Social Media Integration
- Task Management Software
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Nonprofit CRM Software
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- Customizable Reports
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- For Real Estate Agencies
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- Lead Management Software
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- Reporting & Statistics
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Real Estate CRM Software
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- Alerts/Notifications
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- Appointment Scheduling Software
- CRM Software
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- Client Management
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- Contact Database
- Contact Management Software
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- Customizable Templates
- Data Import/Export
- Data Synchronization
- Document Management Software
- Document Storage
- Drag & Drop
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- For Real Estate
- Interaction Tracking
- Lead Capture Software
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- Lead Management Software
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- Customizable Branding
- Customizable Fields
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Sales Forecasting Software
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- Pipeline Management
- Pipeline Reports
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- Reporting & Statistics
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- Sales Reports
- Sales Trend Analysis
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- Third Party Integrations
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Sales Tracking Software
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- Assignment Management
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- Customizable Branding
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- Electronic Signature
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- File Sharing Software
- Goal Setting / Tracking
- Interaction Tracking
- Kanban Board
- Lead Management Software
- Lead Scoring
- Leaderboards
- Live Chat Software
- Mobile Access
- Mobile App
- Process/Workflow Automation
- Product Catalog
- Prospecting Tools
- Reminders
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Pipedrive Alternatives - Capterra UAE 2021
More Pipedrive alternatives
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go.
Learn more about monday.com
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers.
The smarter way for small businesses to do great work
Keap organizes your client information & daily work in one place, freeing you up
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business.
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Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging.
Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now.
Jj A.
Content Manager in US
Verified LinkedIn User
Human Resources, Self Employed
Used the Software for: 1-5 months
Reviewer Source
Best CRM for recruiting/talent management
5
last month
New
Comments: This is by far one of the best CRM’s I’ve ever used. Have used HubSpot and many others, which were a lot less user-friendly and way more expensive.
Pros:
I love the workflow, automations, and ease of use.
Cons:
The only thing I didn’t care for is how the email sync is displayed in the software (I just use outlook anyway)
Alternatives Considered: monday.com, Asana, and Agile CRM
Reasons for Choosing Pipedrive: More user-friendly and cheaper
Switched From: HubSpot CRM
Reasons for Switching to Pipedrive: Ease of use, easy import, and didn’t make me use a work email address for sign up
Verified Reviewer
Sales Consultant in US
Verified LinkedIn User
Professional Training & Coaching, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source
Good CRM for small sales organizations without too much bloat
5
2 months ago
New
Comments: Overall experience is very positive and I will continue to use this over other bloated softwares.
Pros:
I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles.
Cons:
Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind.
Alternatives Considered: Ontraport, ActiveCampaign, and HubSpot CRM
Reasons for Choosing Pipedrive: ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use.
Switched From: ActiveCampaign
Reasons for Switching to Pipedrive: Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts
Arjun G.
CEO in India
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source
Important features like the app, user creation and SSO don't work well, don't bother with Pipedrive
2
2 weeks ago
New
Comments: Mixed. The product has been designed well with a lot of attention to detail but massive bugs that are getting in the way of work are not getting the required attention. As a product that is tied to my sales performance this is not an area that we can compromise.
Pros:
Their pipeline view is fantastic, no doubt about it and that's what attracted me to the product in the first place. Their web form and chatbot are quite helpful as well.
Cons:
Support isn't very helpful. Many times during my association with them I have felt that we are completely helpless and stuck fending for ourselves. They are polite but ineffective. We have been unable to create any new accounts on the system for over 3 weeks and ever after raising multiple tickets there is no update and no solution. Forget about using their mobile app it hasn't worked for over a year.
Alternatives Considered: Zoho CRM, Agile CRM, and HubSpot CRM
Reasons for Choosing Pipedrive: Zurmo had some nice gamification features but as an open source tool it was clunky and we felt we were ready for a more advanced solution.
Switched From: Zurmo
Reasons for Switching to Pipedrive: The user experience was fantastic, and it still is but unfortunately we did not evaluate the quality of support at the time.
Amanda L.
Insurance Claims Manager in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Pipedrive is a total game changer! Hands down BEST CRM
5
2 weeks ago
New
Comments: Our customer service has been phenomenal since implementing Pipedrive! It's extremely rare a new lead or a task for a customer is missed and that only happens from user error (not setting a task for that customer). No more paper files. The activity log Pipedrive keeps of all our employees is an awesome feature too! We have used a few CRMS over the years and this one is by far the BEST. No big issues and we've been using this one since about 2017. Other CRMS are cheaper but like the old saying, you get what you pay for!
Pros:
Pipedrive was soooo easy to implement for our company. It is very user friendly and tech support is a email away. The most important aspect of Pipedrive is having all our customer files in a central location, easily accessible to keep notes and to set tasks for ourselves allowing us to provide excellent customer service that was not always perfect just using an Excel spreadsheet. Sorting all of our customers into different pipelines and stages is awesome too! Easily see where everyone is.
Cons:
The email feature has not been working. We use Yahoo Small Business for our emails and for some reason our emails unlink from Pipedrive and now we are unable to relink them but that's not a huge issue as each customer file in Pipedrive has it's own link you can paste in the BCC of your customer email and it copies it to that customer's Pipedrive.
Luke B.
Head of Client Services in UK
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source
Simples but powerful sales CRM
5
last month
New
Comments: Overall we’ve been very happy with Pipedrive. We’ve integrated it with PandaDocs for contract management and Xero for finance with ease and are exploring other useful integrations
Pros:
Pipedrive is very easy to configure, customise and use, inexpensive and integrated with other popular tools.
Cons:
It’s a pure CRM so you can’t expect it to do all that the HubSpot suite does, for instance. But if managing leads, keeping track of your pipeline and maintaining your customer data is what you’re striving for then Pipedrive is a great find
