--- description: Get detailed information about Five9 usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.ae/software/132405/five9 Page: 1 / 21\ Next: [Next page](https://www.capterra.ae/software/132405/five9?page=2) > Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. > > Verdict: Rated **4.2/5** by 483 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Five9? Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 483 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: $159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Callback Scheduling - Campaign Management Software - Chatbot Software - Customer Experience Management - Customizable Templates - Dashboard Software - Data Visualization Software - Employee Coaching Tools - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - IVR - Inbound Call Center - KPI Monitoring - Labor Forecasting - List Management - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Negative Feedback Management - Outbound Call Center - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text Analysis Software - Third-Party Integrations - VoIP Software - Workforce Management Software ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software) - [Auto Dialer Software](https://www.capterra.ae/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.ae/directory/31034/telemarketing/software) - [Call Center Software](https://www.capterra.ae/directory/30007/call-center/software) - [IVR Software](https://www.capterra.ae/directory/30231/ivr/software) ## Alternatives 1. [Ringover](https://www.capterra.ae/software/169627/ringover) — 4.7/5 (876 reviews) 2. [Convoso](https://www.capterra.ae/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.ae/software/29589/callcenternow) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Readymode](https://www.capterra.ae/software/136728/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "Junk software" — 1.0/5 > **Shahriar** | *27 March 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like about system with too many prolems. > > **Cons**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- ### "Thumbs up for Five9\!" — 5.0/5 > **Amaury** | *19 May 2025* | Staffing & Recruiting | Recommendation rating: 8.0/10 > > **Pros**: Its simple for making calls and respond them. I like is not as other software that you don't know where to find the buttons, seems really user-friendly. > > **Cons**: To me, the interface can feel a bit outdated and clunky at times, and occasional call drops were frustrating. > > i think Five9 gets the job done. It’s reliable for managing calls and agents, though there’s a bit of a learning curve at first. Once you're used to it, it works well. ----- ### "THE KICKER FOR WARM TRANSFERS" — 4.0/5 > **Freyxa** | *22 May 2025* | Financial Services Software | Recommendation rating: 7.0/10 > > **Pros**: It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer calls, warm, call cold transfer > > **Cons**: What I can say that I didn’t like he was going to be regarding the automatic voicemail from our end, it was not really useful and sometimes it didn’t even work > > My overall experience it was mostly as a daily user, it was really good. He did the job. It was really efficient and friendly. ----- ### "Very good call centre program to use\!" — 5.0/5 > **Laila** | *15 December 2024* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Easy to use interface. Was able to utilize it in a lot of companies I had worked for. > > **Cons**: No cons per se. I did not notice any issues or bugs. > > Very good. It should be in every organization. Great training materials provided by the company and support is easy to get a hold of as well. ----- ### "Manage Your Call Center with Ease Using Five9" — 4.0/5 > **Verified Reviewer** | *18 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It provides strong reporting capabilities and an easy-to-use interface to assist track KPIs and effectively manage time. Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent communication during calls. > > **Cons**: While using it, I didn't run into any major problems or bugs. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.ae/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data