---
description: Get detailed information about Voice of the Customer HUB usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Voice of the Customer HUB Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Voice of the Customer HUB](/software/132141/voice-of-the-customer-hub)

# Voice of the Customer HUB

Canonical: https://www.capterra.ae/software/132141/voice-of-the-customer-hub

> Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Voice of the Customer HUB?

sandsiv+ is a horizontal solution delivering its product across a range of verticals e.g. telecommunications, utilities, travel, and financial services

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SandSIV
- **Founded**: 2010

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Contact SandSIV for pricing details @ info@sandsiv.com
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Switzerland

## Features

- Dashboard Software
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Text Analysis Software

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Customer Experience Software](https://www.capterra.ae/directory/30671/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [SurveyMonkey](https://www.capterra.ae/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
3. [Trustpilot](https://www.capterra.ae/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [Broadly](https://www.capterra.ae/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
5. [Experience.com](https://www.capterra.ae/software/178112/socialsurvey) — 4.7/5 (89 reviews)

## Reviews

### "Next generation of CXM tools. Focus on Customer Intelligence" — 5.0/5

> **Vittorio** | *6 April 2019* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: end-to-end platform to capture, analyze and act on voice of the customer. It is full selfservice and easy to integrate in an existing IT ecosystem due to state-of-the-art KPI. Data analitycs and NLP are impressive. Integration of external sources it’s easy as one-click.
Full integration with CRM systems and social networks.
Deep machine learning libraries such fasttext and bert, integrated in the software.
> 
> **Cons**: It is really a high sophisticated solution. Needs proper education is necessary to exploit the software.
> 
> \-Increase loyalty and decrease churn.
-Sell more to existing clients 
-Attract new clients

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### "SandSIV review" — 5.0/5

> **Martin** | *30 November 2016* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: The greatest advantage is the leading edge text mining solution with a well thought through user interface that makes it easy to work with unstructured data. Next to the capturing of feedbacks, we like the flexible possibilities to import, combine and export data with metadata. Analyzing the Voice of the Customer becomes actually fun.
> 
> **Cons**: The knowledge about the good use and potential of managing the customer experience is still very rare with companies. SandSIV will have to do even more to promote the business case.
> 
> We analyzed a few solutions and liked the quality of the functionalities and we were very pleased about the advanced solutions for text mining and the great usability of the tools.

## Links

- [View on Capterra](https://www.capterra.ae/software/132141/voice-of-the-customer-hub)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/132141/Voice-of-the-Customer-HUB/> |
| en-AE | <https://www.capterra.ae/software/132141/voice-of-the-customer-hub> |
| en-AU | <https://www.capterra.com.au/software/132141/voice-of-the-customer-hub> |
| en-CA | <https://www.capterra.ca/software/132141/voice-of-the-customer-hub> |
| en-GB | <https://www.capterra.co.uk/software/132141/voice-of-the-customer-hub> |
| en-IE | <https://www.capterra.ie/software/132141/voice-of-the-customer-hub> |
| en-IL | <https://www.capterra.co.il/software/132141/voice-of-the-customer-hub> |
| en-IN | <https://www.capterra.in/software/132141/voice-of-the-customer-hub> |
| en-NZ | <https://www.capterra.co.nz/software/132141/voice-of-the-customer-hub> |
| en-SG | <https://www.capterra.com.sg/software/132141/voice-of-the-customer-hub> |
| en-ZA | <https://www.capterra.co.za/software/132141/voice-of-the-customer-hub> |

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