BigTime

by BigTime Software

Who Uses BigTime?

BigTime is ideal for professional services firms, especially accountants, architects, engineers, IT-service firms, and consultants.

What Is BigTime?

BigTime is a leading Professional Services Automation (PSA) software that helps you scale your business by giving you the ability to track and act on your operational metrics. Even with remote work, easily manage time, expenses, and billing for multiple projects all at once, and quickly identify areas of opportunity with advanced features like resource allocation and custom reporting. With BigTime Wallet and client portal, you can get paid faster using custom invoicing and payment processing.

BigTime Details

BigTime Software

http://www.bigtime.net/

Founded 2002

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BigTime pricing overview

BigTime does not have a free version but does offer a free trial. BigTime paid version starts at $10.00/month.


Starting Price

$10.00/month

Free Version

No

Free Trial

Yes

BigTime deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

BigTime Features

  • Approval Workflow
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Document Management
  • Due Date Tracking
  • For CPA Firms
  • Project Management
  • Staff Management
  • Time Tracking

View full list of Accounting Practice Management Software

  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management

View full list of Accounting Software

  • 2D Drawing
  • 3D Modeling
  • Bills of material
  • Building Information Modeling
  • Contact Management
  • Contract Management
  • Document Management
  • Drafting
  • Presentation Tools
  • Project Management
  • Quotes/Proposals

View full list of Architecture Software

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator

View full list of Billing and Invoicing Software

  • Alerts/Notifications
  • Capacity Monitoring
  • Color Coding
  • Dependency Tracking
  • Drag & Drop
  • Milestone Tracking
  • Progress Tracking
  • Task Management
  • Templates

View full list of Gantt Chart Software

  • Bug Tracking
  • Issue Management
  • Milestone Tracking
  • Percent-Complete Tracking
  • Portfolio Management
  • Prioritization
  • Product Roadmapping
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Supports Agile
  • Supports Scrum
  • Task Management
  • Testing / QA Management
  • Time & Expense Tracking

View full list of IT Project Management Software

  • Bills of Material
  • Budgeting & Forecasting
  • Change Orders
  • Cost-to-Completion Tracking
  • Invoice Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Purchase Order Management
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management

View full list of Job Costing Software

  • Accounting Management
  • Automatic Billing
  • Calendar Management
  • Case Management
  • Client portal
  • Document Management
  • Expense Tracking
  • Time Tracking

View full list of Legal Billing Software

  • Billing & Invoicing
  • CRM
  • Client Portal
  • Collaboration Tools
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

View full list of Professional Services Automation Software

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

View full list of Project Management Software

  • Agile Methodologies
  • Budget Management
  • Collaboration Tools
  • Due Date Tracking
  • Gantt Charts
  • Kanban Board
  • Prioritization
  • Progress Tracking
  • Resource Management
  • Task Management
  • Template Management
  • Traditional Methodologies

View full list of Project Planning Software

  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Gantt Charts
  • Kanban Board
  • Milestone Tracking
  • Percent-Complete Tracking
  • Prioritization
  • Status Tracking
  • Time & Expense Tracking

View full list of Project Tracking Software

  • Capacity Management
  • Collaboration Tools
  • Drag & Drop
  • Forecasting
  • Reporting/Project Tracking
  • Resource Scheduling
  • Search/Filter
  • Skills Tracking
  • Utilization Reporting

View full list of Resource Management Software

  • Collaboration Tools
  • Create Subtasks
  • Gamification
  • Gantt/Timeline View
  • Mobile Access
  • Percent-Complete Tracking
  • Recurring Task Management
  • Reporting/Analytics
  • Spreadsheet View
  • Task Board View
  • Time Tracking
  • To-Do List View

View full list of Task Management Software

  • Biometric Recognition
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Timesheet Management
  • Vacation/Leave Tracking
  • Workstation Tracking

View full list of Time Clock Software

  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation/Leave Tracking

View full list of Time Tracking Software

  • Activity Tracking
  • Billing & Invoicing
  • Expense Tracking
  • Project Tracking
  • Reimbursement Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project

View full list of Time and Expense Software

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • No-Code
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

View full list of Workflow Management Software

BigTime Alternatives - Capterra UAE 2020

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BigTime Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.5
Customer Service 4.7
Features 4.4
Value for Money 4.5

Review software

Share your experiences with other software buyers.

Write a Review!
Denise T.
Finance Manager
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 15/04/2018

"We use BigTime for Professional Services Automation. It is great for our multilevel company."

Comments: Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Pros: BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Cons: the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Vendor Response

by BigTime Software on 17/04/2018

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected]

Thanks again!
The BigTime Customer Success Team

  • Reviewer Source 
  • Reviewed on 15/04/2018
John S.
Principal
Architecture & Planning, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/11/2020

"Onboarding"

Pros: The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.

Cons: Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.

  • Reviewer Source 
  • Reviewed on 12/11/2020
Jenna G.
Office Manager
Accounting, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 01/08/2019

"Bigtime"

Comments: Overall this is for big company's with employees over 100 plus to time manage them but need a better system for invoicing.

Pros: I like that you are able to create your own engagements per client.

Cons: I least like the invoice part as it does not function how it is suppose too. There are to many steps for it to be integrated into QuickBooks.

Vendor Response

by BigTime Software on 05/08/2019

Jenna,

Thanks so much for this review- we really appreciate hearing from all our customers here at BigTime! We are very glad to hear that you're happy with our engagements and how you can create unique engagements per client, but we're sad to hear that you feel that invoicing is not working for you. There are many ways you can use BigTime's invoicing, and there are many help features that can help you learn how. Here are just a few:

Knowledge Base Articles/Videos:
http://kb.bigtime.net/using-bigtime/#invoicing
http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/
http://kb.bigtime.net/using-bigtime/invoicing/posting-invoices-to-quickbooks/video-tutorial-post-invoices-to-quickbooks/

Our Invoicing Webinar:
https://youtu.be/yt2LrF9mRAk
Schedule a Live Webinar here: https://www.bigtime.net/webinars/

Also, feel free to reach out to us here at Customer Success - we'd love to help you learn more about invoicing!

Thanks again,
The BigTime Customer Success Team

  • Reviewer Source 
  • Reviewed on 01/08/2019
Tara W.
CSO
Architecture & Planning, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/11/2020

"Still new at this...but so far, I'm impressed."

Comments: A little slow to start, but we are getting there. One recommendation I have is to spend more time educating BigTime reps on the specific practices and business model your company uses, so that then BigTime can guide you on the best set up versus what we did which was try to learn all the functionality that BigTime offers and then give thought to how it would best work for us. We did it backwards which cost us about three weeks of loss time.

Pros: The support. Our implementation rep, [SENSITIVE CONTENT HIDDEN].

Cons: There has been a couple of glitches or areas (caught one bug so far) that I think could use some improvement, which is why I gave a few four stars versus all five stars. But we are still learning the software so we hope to be fully operational soon, and I will check back and update you on my new experience in a couple of months.

  • Reviewer Source 
  • Reviewed on 19/11/2020
Chris F.
CEO
Computer Software, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 30/07/2019

"Excellent time management and customizable invoicing system"

Comments: We were looking for a solid time management and invoicing system and were hard pressed to find something that was really specific and tailored and not a huge SAP system. BigTime was an amazing find! The system is easy to configure, easy to use and the support has been amazing. We're very happy with the system.

Pros: Easy to use, easy to configure, brandable and great support

Cons: Wish the documentation for the custom invoices was stronger.

Vendor Response

by BigTime Software on 02/08/2019

Chris,

Thanks so very much for taking the time to leave us a review here at BigTime! We really do appreciate it and we're super excited that you're finding our software so easy to use, configure and brand! We're also very pleased that your experiences with our Support Team have been positive as well - we work very hard to make sure that is the case.

Please do let us know if there's anyway we can serve you more (or better)!

Thanks,
The BigTime Customer Success Team

  • Reviewer Source 
  • Reviewed on 30/07/2019