--- description: Get detailed information about Insta usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Insta Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Cardiology EMR Software](/directory/32561/cardiology-emr/software) > [Insta](/software/130501/insta-hms) # Insta Canonical: https://www.capterra.ae/software/130501/insta-hms Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/130501/insta-hms?page=2) > Web-based modular clinic and hospital management system which caters financial, operational and clinical needs of healthcare providers. > > Verdict: Rated **3.6/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Insta? Insta is targeted towards single \& multi-center clinics and hospitals in Asia, Middle East and Africa with over 1250+ centers, 18K daily active use in 22 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 34 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support Software | 3.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Practo - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Insta pricing depends on the location and type of business. Subscription plans for the UAE, Oman, Qatar, and Kuwait are as follows: Clinics/Medical Centers: $40/user/month for a minimum of 5 users Daycare/Hospitals: $50/user/month for a minimum of 20 users. Prices for India are as follows: Clinics/Medical Centers: $10/user/month for a minimum of 5 users Hospitals: $15/user/month for a minimum of 20 users. Contact Practo for more information on pricing for different locations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Available Countries**: Bahrain, India, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates ## Features - Appointment Management - Appointment Scheduling Software - Billing & Invoicing - Charting - Claims Management Software - Claims Scrubbing - Client Portal - Clinic Interoperability - Code & Charge Entry - Coding Assistance - Compliance Management - Document Management Software - Drug Reference Database - E-Prescribing - EMR/EHR - Electronic Claims - Electronic Prior Authorization - Formulary Management - In-Patient Management - Insurance Eligibility Verification - Invoice History - Medical Billing Software - Medication History - Medication Management - Multi-Location - Out-Patient Management - Patient Engagement Software - Patient Intake - Patient Portal Software - Patient Records Management - Physician Management - Practice Management - Prescription Renewal - Recurring Appointments - Remittance Advice - Self Service Portal - Third-Party Integrations - Workflow Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Cardiology EMR Software](https://www.capterra.ae/directory/32561/cardiology-emr/software) ## Related Categories - [Cardiology EMR Software](https://www.capterra.ae/directory/32561/cardiology-emr/software) - [Hospital Management Software](https://www.capterra.ae/directory/30096/hospital-management/software) - [Electronic Medical Records Software](https://www.capterra.ae/directory/20028/electronic-medical-records/software) - [Medical Billing Software](https://www.capterra.ae/directory/30026/medical-billing/software) - [Podiatry EMR Software](https://www.capterra.ae/directory/32617/podiatry-emr/software) ## Alternatives 1. [Fusion](https://www.capterra.ae/software/136876/pediatric-therapy-emr) — 4.3/5 (709 reviews) 2. [Carepatron](https://www.capterra.ae/software/195467/care-patron) — 4.4/5 (858 reviews) 3. [ModMed](https://www.capterra.ae/software/124590/ema) — 4.4/5 (367 reviews) 4. [Alleva](https://www.capterra.ae/software/180899/alleva) — 4.5/5 (282 reviews) 5. [Epic](https://www.capterra.ae/software/122278/epiccare-emr) — 4.4/5 (453 reviews) ## Reviews ### "Not recommended" — 1.0/5 > **Roshni** | *22 May 2026* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: The software has basic functionality for clinic operations and billing management; however, the overall user experience and support services need significant improvement. While the platform has potential, the operational challenges outweigh the benefits for us currently. > > **Cons**: Support response and issue resolution have been extremely disappointing. Despite paying a substantial annual support fee, many tickets remain unresolved for extended periods, and follow-ups rarely lead to effective solutions. The system also lacks flexibility in several operational areas, making day-to-day processes more difficult than expected. > > Our overall experience with Insta has been extremely disappointing. The software frequently creates operational challenges rather than simplifying processes, and the support experience has been one of the worst aspects. Despite paying a high annual support fee, tickets remain unresolved for weeks or even months, with little accountability or proper follow-up from the support team. Critical issues affecting day-to-day operations are often ignored or repeatedly escalated without resolution. Communication from the support team is inconsistent, and there appears to be very limited urgency in addressing client concerns. For a software positioned as a professional healthcare management solution, the level of service and system reliability falls far below expectations. ----- ### "Not recommended" — 1.0/5 > **Fariba** | *14 February 2025* | Health, Wellness & Fitness | Recommendation rating: 1.0/10 > > **Pros**: no much. we had lot of issues to start with > > **Cons**: many things including unprofessional approach toward clients > > Not good for us, we have not had good experience with their team and product ----- ### "user friendly software" — 4.0/5 > **Nageswara Rao** | *20 April 2017* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: The report builder and the updations they do regularly to improve the performance > > **Cons**: integrations are a little problem > > This is easy to use for the semi skilled staff and the report builder is also very useful spec. I am happy using this software as a little training is enough for the new joinees to understand the software process. This is more flexible to add new field to the modules. Some modules are unique in this. I definitely reffer this software for any new requirement. ----- ### "rich in functionality." — 4.0/5 > **hadi** | *14 May 2017* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: It almost covers everything in daily operations needed in any health facility. > > **Cons**: It covers everything ,, but manny missing functionalities inside modules , means there are modules for everything , but modules need to have more functionality. more over it needs to be user friendly specifically doctors friendly ----- ### "My Experience with Insta" — 3.0/5 > **James** | *25 August 2014* > > An excellent Hospital Information System, which is a perfect Business object ,developed to meet our needs , is an apt factor for the smooth work flow in our hospital. Neglecting the technical specs the type of support that I am getting from those guys is really helpful. On the technical perspective the system's ability to integrate and interface medical devices and to support Insurance based Revenue Cycle Management System is appreciable. I would recommend to have an extensive R\&D in innovative Healthcare technology to meet the needs of providers and patients in this part of the world that matches the requirements globally. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.ae/software/130501/insta-hms?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/130501/insta-hms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data