LeadSquared

Very Useful Software for Sales Field

Comments: I am using this software for our institution from last 1.5 years and found it very helpful. We have 5 users along with 1 administrator. It is very handy and hassle free software. Being as a administrator of the software in our organization I can say that is it very easy to adopt and our users are very friendly with this software.

Pros:

Reminder Pop-ups. E-mail campaign, Defined dashboard, Landing page integration, Auto responders, Separate list for particular data, HTML mailer creation, transactional SMS and Various Kind of Analytical Reports, etc. Export import feature of the LSQ to help generate more defined reports in excel format. E-mail campaign report helps to target the audience based on open and click rate of the mailer. Gets immediate responses from helping team (Technical team) at the time of any kind of technical error or at the time of support requirement.

Cons:

Third party integration with LSQ takes time.

CRM That Made A Difference

Comments: So far Good, Excellent.

Pros:

Software integrates the company work process as per its own requirement. Hassle free CRM software. Helped in understand , knowing for what reason the service was delayed. Easily, identify at which level the task is pending, delay can be identified & productive steps can be taken to avoid the delay.

Cons:

Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process. (Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more cumbersome, as multiple software is required.

Alternatives Considered: Zoho CRM and Pipeliner CRM

Reasons for Choosing LeadSquared: Service Issue

Switched From: Smart OMS

Reasons for Switching to LeadSquared: Ready to prepare the CRM as per our required. Customized work flow integration.

Good

Comments: Good

Pros:

Lead Import/ Lead Export Option is Good.

Cons:

Difgicult to use most of the required features in the Mobile App

Great CRM Platform for B2C Businesses

Comments: Lead Management and accumulation from various sources and channels has made various segments of operations organized

Pros:

1. Automated and Customizable Workflows 2. Targeted Email Campaign 3. APIs and Connectors with various other platforms

Cons:

Nothing as of now, mostly fulfils our requirements

Alternatives Considered: Bitrix24

Reasons for Choosing LeadSquared: Found Leadsquared to more suited for B2C business and education segments

Switched From: Zoho CRM

Reasons for Switching to LeadSquared: Found Leadsquared to more suited for B2C business and education segments. Availability of connectors with our existing tools like exotel telephony, Msg 91

It’s definitely a good tool to have if you are looking increase efficiency of your sales team

Comments: Overall experience has been satisfactory in terms of using LSQ as a CRM tool. Looking forward to try out other features as well to see how it can bring more efficiency to the team.

Pros:

The think that I liked the most is the ease of use that comes with LeadSquared & they have pretty decent deck of useful features too.

Cons:

As of now there is one thing I am not very satisfied is that there is no planner available or the task calendar is also pretty average.

Alternatives Considered: Zoho CRM

Reasons for Switching to LeadSquared: First reason was the ease of use & the free flowing UI is great & the second reason was the excellent customer support