Tebra

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Tebra Overview:

What Is Tebra?

Tebra helps independent medical practices manage no-shows, handle daily processes, and more. It unifies EHR, billing, patient engagement, and practice management into a streamlined system.

From accelerating insurance payments to optimizing patient retention and reducing administrative workload, Tebra delivers measurable financial impact. Practices can automate scheduling, reminders, and claims, while improving care through tools such as e-prescribing, telehealth, and real-time chart access.

Who Uses Tebra?

Tebra serves independent practices seeking an all-in-one platform to streamline operations, boost revenue, and improve patient care without added complexity.

Where can Tebra be deployed?

Cloud-based

On-premise

Overall rating

See all reviews

Based on 1,343 reviews

3.9

Write a Review!

Reviews sentiment

Positive

73%

Neutral

Negative

18%

Starting Price

Not provided by vendor

Free trial

About the vendor

Tebra
Located in Irvine, US
Founded in 2004

Tebra support

Phone Support

Countries available Show more details

United States

Languages Show more details

English

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Capterra verified reviews for Tebra

Overall rating

3.9

Based on 1,343 reviews

Write a Review!

Filter reviews (1,343)

Jessica

PMHNP in US

Verified LinkedIn User

Medical Practice, Self Employed

Used the Software for: 6-12 months

"Tebra Review"

1 August 2025

5.0

Excellent overall

Pros:

Comprehensive and transparent in functionality

Cons:

response time for immediate inquires

Reviewer Source

Tebra Response

20 August 2025

We're thrilled you found our functionality comprehensive and transparent! We appreciate you taking the time to share your feedback. We understand that response time for immediate inquiries is important, and we're continuously working to improve our support efficiency. Thank you for the excellent overall rating - it means a lot to our team.

Verified Reviewer

Verified LinkedIn User

Mental Health Care, 2–10 Employees

Used the Software for: 1-5 months

"Individual heroes kept our practice afloat, but systemic support was nowhere to be found."

19 August 2025

4.0

As a Behavioral Health Provider, Tebra offers some valuable features—especially its cloud-based flexibility and the dedication of select support staff. However, our experience has been marked by significant billing and credentialing challenges that disrupted operations and required extensive troubleshooting. The system lacks coordination, transparency, and consistent support tools, which are critical for behavioral health practices managing complex payer relationships and compliance. While individual efforts have helped restore stability, broader improvements are needed to truly support providers in this space.

Pros:

Tebra’s cloud-based accessibility is a major advantage—it allows our team to work securely from anywhere, which is essential for a modern practice. I also want to acknowledge the efforts of certain customer support staff who went above and beyond to resolve serious billing issues. Their dedication made a real difference.

Cons:

The onboarding and credentialing processes have been inconsistent and frustrating. We experienced major disruptions to our revenue cycle due to missing taxonomy codes and delayed enrollments. Communication between departments often lacks clarity and accountability, and written guides or follow-up documentation are rarely provided. These gaps create unnecessary stress and operational risk.

Reviewer Source

Diana

Clinical Office Manager in US

Medical Practice, 11–50 Employees

Used the Software for: 2+ years

"Tebra Review"

22 January 2026 New

5.0

My overall experience with Tebra is a great experience, I like there platform online, forms completions with patient submitting information.

Pros:

We use Tebra in our office it is very easy to use, for texting, emailing communications with patients.

Cons:

Sometimes the text messages you are not able to reply to patients, but only minimal times, so far it has work.

Reviewer Source

Tebra Response

30 January 2026

Thank you for taking the time to share your thoughts. We are delighted to hear that Tebra is making patient communication easier for your office and that the online forms are working well. We appreciate your feedback regarding the occasional text reply issue and are committed to ensuring our platform performs reliably for you.

Robbie

Administrator in US

Health, Wellness & Fitness, 51–200 Employees

Used the Software for: 2+ years

"Customer Service challenges when off-boarding"

12 November 2025

1.0

We were longstanding customers of Tebra, and we had no difficulties with them in our more than 10 years as loyal customers. We switched our EMR provider who had integrated billing and we no longer were in need of Tebra's services. Trying to off-board with Tebra has been an absolute nightmare. We have been bounced around from customer service representative to representative with no clear path or communication forward. We had nearly all claims that we kept in Tebra resolved and decided to go to read-only. However, we were not informed that ERAs continuing to come into Tebra (our state MA program was sending ERAs to both EMRs) were considered transactions, even though we are not using them at all in Tebra. This has taken our monthly payment from $300 per month to about $1700 per month for the past four months. Attempting to resolve this with their customer service team has been terrible, they have done NOTHING to attempt to resolve the issue or to help us figure out what we need to do in order to stop the bleeding. Other than telling us we can't have ERAs going into Tebra. Which is a multi-month process with our state to get this changed and is an obvious solution that we have been working on. Finally, our rep suggested re-activating our account, only after Tebra was able to bill us for over $5000 in bogus transaction fees. Reactivating our account has still not happened, even though it has been a week and a half since I made this request. It says a lot about a company how they treat their departing clients. I would never, ever, ever re-engage with Tebra and I caution anyone who is a current customer of theirs.

Pros:

We were very happy customers of theirs for over 10 years. It was a great product and it worked well for us. Customer service was great when ADDING services/

Cons:

The process of cancelling our service with them has been the absolute worst experience. We have been bounced around with rude and unhelpful customer service staff.

Reviewer Source

Tebra Response

3 December 2025

Thank you for sharing your experience. We are very sorry to hear about the difficulties you encountered with unexpected transaction charges while transitioning to read-only access. We understand how frustrating this has been, especially after being a loyal customer for over a decade. We're glad you've recently been connected with a representative to personally address your concerns and provide any additional guidance you need to re-direct your ERAs. We appreciate you bringing this to our attention, as your experience helps us improve our communications and guidance around billing transitions.

Andrew

Physician in US

Medical Practice, 2–10 Employees

Used the Software for: 2+ years

"Ease-of-use with tebra"

3 November 2025

4.0

Generally good. I'm pleased and I generally do recommend it. Far superior to eClinical Works or Athena in terms of ease of use and accomplishing tasks quickly.

Pros:

It is a very simple and somewhat user-friendly interface. It does not take a lot of steps to accomplish the task. I generally like the product and am pleased with it.

Cons:

There are some very simple tasks that I would like to add to tebra, which after using the product for six years, nobody seems to be listening to me.

Reviewer Source

Tebra Response

3 December 2025

Thank you for sharing your experience! We are thrilled to hear that you find our interface simple and user-friendly, especially compared to other options in the market. It is great to know that the platform helps you accomplish your tasks quickly and efficiently. We do value your feedback, and want to assure you that your voice is important to us. We are actively working on improving our feedback channels to better incorporate suggestions from loyal customers like you.