Mojo Help Desk

Who Uses Mojo Help Desk?

Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Use Mojo Helpdesk to serve your customers and employees daily.

What Is Mojo Help Desk?

Track everything and provide great support. From the tiniest things to do, to customer & employee requests, Mojo Helpdesk ticket tracking app centralizes all requests so everything gets done. Today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily. Mojo Helpdesk is used in all functions of an organization.

Mojo Help Desk Details

Metadot

https://www.metadot.com/

Founded 2006

Get started with Mojo
Customize your helpdesk
Dashboard report
Mojo reporting
Customizing a ticket
Mojo Help Desk video
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Customize your helpdesk-thumb
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Mojo Help Desk pricing overview

Mojo Help Desk does not have a free version but does offer a free trial. Mojo Help Desk paid version starts at $29.00/month.


Starting Price

$29.00/month

Pricing Details

★ Free Trial - No Credit Card Required ★

Free Version

No

Free Trial

Yes

Mojo Help Desk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Mojo Help Desk Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM Software
  • Call Center Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Email Management Software
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management Software
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring Software
  • Performance Metrics
  • Prioritization
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management Software

View full list of Help Desk & Ticketing Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking Software
  • Audit Management
  • Audit Trail
  • Barcode / Ticket Scanning
  • Change Management Software
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization Software
  • Email Management Software
  • IT Asset Tracking
  • Incident Management Software
  • Inventory Management Software
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management Software
  • Maintenance Scheduling
  • Monitoring
  • Prioritization
  • Problem Management
  • Procurement Management
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Role-Based Permissions
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management Software
  • Third Party Integrations
  • User Management
  • Workflow Management Software

View full list of IT Asset Management Software

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Mojo Help Desk Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.4
Customer Service Software 4.5
Features 4.2
Value for Money 4.6

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Share your experiences with other software buyers.

Write a Review!
Martin M.
Manager, Information Technology Services
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 11/12/2017

"Does what a ticket system is supposed to do and is easy to use"

Pros: Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream

Cons: It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

Vendor Response

by Metadot on 07/10/2019

Thank you for your review.

  • Reviewer Source 
  • Reviewed on 11/12/2017
Verified Reviewer
Director, Client Success
Management Consulting, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/03/2021

"Easy to use"

Comments: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.

Pros: Onboarding was a breeze for internal agents and our clients.
Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.

Cons: Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.

  • Reviewer Source 
  • Reviewed on 23/03/2021
Didzis D.
CSP Delivery Lead
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    2 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/12/2017

"Helpdesk works quite well though there are couple of limitations that really should not be."

Pros: Simple and easy to use.
Having minimum number of characters for Pros goes against simple and easy

Cons: There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Vendor Response

by Metadot on 07/10/2019

Thank you for your review.

  • Reviewer Source 
  • Reviewed on 12/12/2017
Russ S.
Manager Master Data
Consumer Goods, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/12/2017

"The application has been very reliable and easy to deploy across an organization."

Comments: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Pros: The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons: Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Vendor Response

by Metadot on 07/10/2019

Thanks for your review.

We are working hard to make Mojo a better product.

  • Reviewer Source 
  • Reviewed on 12/12/2017
Dennis C.
Library/Media Tech, IT Support Tech
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/12/2017

"Handy, easy to use, economical, integrated Google support"

Comments: Workload accountability, job ticket queue management

Pros: Easy to use (frontend & backend)
Multi-platform app support
Customized ticket forms, as many as you want
Handy knowledgebase portal supports FAQs, links, videos :-)
Some FAQ type formatting options
Knowledgebase content can be turned on/off for testing

Cons: Cannot copy or duplicate forms (for tweaking/repurposing)
Severely-limited appearance/branding options
A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

  • Reviewer Source 
  • Reviewed on 11/12/2017