--- description: Get detailed information about everything HelpDesk usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: everything HelpDesk Price, Reviews & Ratings - Capterra United Arab Emirates 2026 --- Breadcrumb: [Home](/) > [Help Desk & Ticketing Software](/directory/30008/help-desk/software) > [everything HelpDesk](/software/127267/everything-helpdesk) # everything HelpDesk Canonical: https://www.capterra.ae/software/127267/everything-helpdesk Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/127267/everything-helpdesk?page=2) > \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting. > > Verdict: Rated **4.3/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses everything HelpDesk? K-12 schools, higher education, state \& local government, and industries that require a solution to increase tracking effectiveness, reduce total cost of ownership, and provide measurable reporting ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GroupLink - **Location**: Bountiful, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: $20.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Priced by number of technicians billed annually or monthly. Lite subscription: from $20/month with up to 3 technicians. Full subscription: from $25/month with more than 3 technicians. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, Finnish, French, German, Italian, Portuguese, Spanish, Swedish - **Available Countries**: Canada, United States ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Configuration Management - Customer Database - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - Prioritization - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Workflow Management Software ## Integrations (2 total) - Gmail - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) ## Related Categories - [Help Desk & Ticketing Software](https://www.capterra.ae/directory/30008/help-desk/software) - [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software) ## Alternatives 1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.ae/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [SysAid](https://www.capterra.ae/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [Caspio](https://www.capterra.ae/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://www.capterra.ae/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Reviews ### "Great Helpdesk Tool" — 4.0/5 > **Hector** | *28 August 2018* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc > > **Cons**: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade ----- ### "Solid self-hosted helpdesk" — 5.0/5 > **Verified Reviewer** | *25 April 2018* | Recommendation rating: 9.0/10 > > **Pros**: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. > > **Cons**: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. ----- ### "grouplink helpdesk" — 3.0/5 > **Ann** | *14 November 2016* > > Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. ----- ### "does what it needs to, very basic, but lightweight, works in most browsers" — 4.0/5 > **Jasper** | *13 June 2016* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. > > **Cons**: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New\>Ticket/KB/Filter\>Group\>Category\>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. > > it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts \& payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. ----- ### "Our work flow" — 5.0/5 > **Marissa** | *15 February 2021* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. > > **Cons**: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. > > Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.ae/software/127267/everything-helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.ae/software/127267/everything-helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data