---
description: Get detailed information about Tramework usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tramework Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Software](/directory/30676/itsm/software) > [Tramework](/software/1244930/Tramework)

# Tramework

Canonical: https://www.capterra.ae/software/1244930/Tramework

> Tramework is IT service management software that offers incident management, service requests, change management, and a CMDB.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Tramework?

TRAMEWORK, plateforme ITSM sans licence par utilisateur, cible les entreprises et administrations d’Afrique et d’Europe ayant besoin d’une alternative abordable à ServiceNow.

## About the vendor

- **Company**: Tramework

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: French
- **Available Countries**: Angola, Botswana, France, Ghana, Kenya, Mauritius, Morocco, South Africa, Tunisia

## Features

- Asset Tracking Software
- Configuration Management
- Knowledge Base Management
- Reporting & Statistics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base Software

## Category

- [IT Service Management (ITSM) Software](https://www.capterra.ae/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.ae/software/132997/freshservice) — 4.6/5 (798 reviews)
2. [InvGate Service Management](https://www.capterra.ae/software/133392/service-desk) — 4.6/5 (108 reviews)
3. [TeamViewer ONE](https://www.capterra.ae/software/122252/teamviewer) — 4.6/5 (11641 reviews)
4. [Zendesk Suite](https://www.capterra.ae/software/164283/zendesk) — 4.4/5 (4092 reviews)
5. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3475 reviews)

## Links

- [View on Capterra](https://www.capterra.ae/software/1244930/Tramework)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10189497/Tramework/> |
| en-AE | <https://www.capterra.ae/software/1244930/Tramework> |
| en-AU | <https://www.capterra.com.au/software/1244930/Tramework> |
| en-CA | <https://www.capterra.ca/software/1244930/Tramework> |
| en-GB | <https://www.capterra.co.uk/software/1244930/Tramework> |
| en-IE | <https://www.capterra.ie/software/1244930/Tramework> |
| en-IL | <https://www.capterra.co.il/software/1244930/Tramework> |
| en-IN | <https://www.capterra.in/software/1244930/Tramework> |
| en-NZ | <https://www.capterra.co.nz/software/1244930/Tramework> |
| en-SG | <https://www.capterra.com.sg/software/1244930/Tramework> |
| en-ZA | <https://www.capterra.co.za/software/1244930/Tramework> |

-----

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