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What Is Docusign?

DocuSign is a cloud-based digital signature solution that helps businesses send, sign, and track documents on a unified interface. Key features include eSignature capabilities, payments collection, stronger authentication, document generation, web forms, data collection, and remote electronic notarization. DocuSign offers applications tailored for specific business needs, such as IAM Core, IAM for Sales, and IAM for Customer Experience. Available in multiple languages, it processes millions of transactions daily. DocuSign's compliance principles and security standards make it a reliable solution for agreements.

Who Uses Docusign?

Designed for small to large businesses in insurance, finance, government, real estate, and other industries.

Docusign Software - Docusign review documents
Docusign Software - Docusign form fields
Docusign Software - Docusign setup

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Reviews of Docusign

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.5
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Yolandi
Yolandi
Network Admin in South Africa
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Docusign make sure not to sign you're boat away .

3.0 3 weeks ago New

Comments: Between the fact that you can install Docusign on any device from any in the world in a major positive point , but I have to say I am on the fence with this one the functionality and features doesn't justify the price per month. So I am going to have to say the overall experience is down to the user if you think the product + features are worth it for the price asked .

Pros:

User friendly , To get started is for free and they have a mobile app that is easy to navigate and use even for beginners not versed in the art of e-document signing.

Cons:

The cost of the highest tier publicly available pricing goes up to $65/month and that doesn't even include the available features which is obviously a bit of a bummer and slightly on the downside .

Mckinzie
Operations Manager in US
Construction Software, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Docusign review

4.0 3 months ago

Comments: Its been good. Price could be a bit lower and tweaks could be made here and there but overall enjoyable and easy to use

Pros:

Docusign is very easy to use. It allows multiple users and integrates with many other websites.

Cons:

I dislike the signing placement feature. You have to reselect what you're trying to place (signature, check mark, date, textbox) instead of just selecting it once and it staying available to place until a new one is selected.

amanda
owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

DocuSign Review

4.0 3 weeks ago New

Comments: Fairly positive experience overall. Easy to customize forms and love that you can make a template for commonly used forms. It is nice that you have a variety of choice from checkboxes, short text, long text, names, etc. I also love that you can make some fields required if needed. Their customer service can be pushy though as I feel happy with our current plan, but get contacted frequently to upgrade and always by different representatives as if they are not keeping track on their end.

Pros:

I love that we can build custom forms for our needs. It is pretty straight forward in set up and use

Cons:

recipients are given a prompt when they complete the document to sign up for an account. They often worry that this is required and the document will not be completed if they do not sign up.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

E-signature Document Collector Docusign - from an HR perspective

4.0 2 months ago New

Comments: Satisfaction, it does the job as it is supposed to, but can add some features to enhance user experience

Pros:

Documents are highly secured and it's simple to use

Cons:

Some features, such as the ability to upload files, are missing. Additionally, the number field behaves oddly, as it always requires a value ending in .00, even though clients often need to input simple whole numbers

Jennifer
Front Office Administrator in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A useful product for contracts & professional docs w/excellent communication

4.0 3 weeks ago New

Comments: I use DocuSign for sending our intake docs to patients for completion and execution. I like the communication of document status through DocuSign. I know who has completed docs and who has viewed but not completed docs.

Pros:

I like the ease of creating templates with our internal documents for sending to patients.

Cons:

DocuSign is sometimes clunky and repetitive. Somewhat pricey as well. Also, you can't go month-to-month.