---
description: Get detailed information about Cekat.AI usability, features, price, benefits and disadvantages from verified user experiences. Read reviews and discover similar tools on Capterra United Arab Emirates.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cekat.AI Price, Reviews & Ratings - Capterra United Arab Emirates 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [Cekat.AI](/software/1214681/Cekat-AI)

# Cekat.AI

Canonical: https://www.capterra.ae/software/1214681/Cekat-AI

> AI-powered revenue technology for businesses running on WhatsApp and Instagram. Turn every conversation into lifetime revenue
> 
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Cekat.AI?

SMBs and enterprise businesses in Asia using WhatsApp as their primary sales channel. Strong fit for healthcare, retail, education, F\&B, and Tour\&Travel.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Teknologi Cekat Indonesia

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Subscription-based pricing. Plans vary by conversation volume and features. Contact us for a quote.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Indonesian
- **Available Countries**: Indonesia, Malaysia, Singapore, South Korea, United Arab Emirates

## Features

- Autonomous Task Execution
- CRM Integration
- Contact Management Software
- Dashboard Software
- Human-in-the-loop (HITL)
- Inquiry Routing
- Interaction Tracking
- Lead Management Software
- Natural Language Processing
- Proactive Chat
- Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Agents for Customer Support](https://www.capterra.ae/directory/34696/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.capterra.ae/directory/34696/ai-agents-for-customer-support/software)
- [CRM Software](https://www.capterra.ae/directory/2/customer-relationship-management/software)
- [Agentic AI](https://www.capterra.ae/directory/34631/agentic-ai/software)

## Alternatives

1. [Freshdesk](https://www.capterra.ae/software/124981/freshdesk) — 4.5/5 (3481 reviews)
2. [Zoho Desk](https://www.capterra.ae/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
3. [LiveAgent](https://www.capterra.ae/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [TeamSupport](https://www.capterra.ae/software/87908/teamsupport) — 4.5/5 (849 reviews)
5. [Talkdesk](https://www.capterra.ae/software/132852/talkdesk) — 4.5/5 (733 reviews)

## Reviews

### "Cut out repeat question load without hiring" — 5.0/5

> **Aksel** | *11 September 2026* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Repetitive FAQ are now fully handled by Ay. No Code Set Up. Auyomated Ordering through WhatsApp. Consistent follow-up on and AI can understand context.
> 
> **Cons**: Occasionally the Ai needs A nudge to understand very Niche or ambiguous customer phrasing. Need More documentation products.
> 
> Significantly reduce team burnout and responden Times without needing to add headcount. Turned chat inbox to trackable sales Pipeline.

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### "One dashboard instead of five tabs" — 5.0/5

> **Syeila** | *18 September 2026* | Food & Beverages | Recommendation rating: 10.0/10
> 
> **Pros**: All business activities, from customer conversations and lead data to team performance, can be monitored and managed through a single centralized Cekat.AI dashboard. This eliminates the need to switch between platforms, simplifies data-driven decision-making, and provides full visibility over the entire business operation in one organized view.
> 
> **Cons**: The AI occasionally struggles with very specific or ambiguous phrasing from customers, especially slang or context-heavy questions, requiring a manual nudge or correction to get it back on track.
> 
> The impact on lead conversion has been strong and noticeable. That said, there's still room to grow, especially around customization options for more regulated industries like ours.

-----

### "A Practical Tool for Sales Teams" — 5.0/5

> **Verified Reviewer** | *17 September 2026* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: With the AI Agent, businesses can handle thousands of customer conversations simultaneously without adding staff. This scalability allows for more cost-efficient business growth, as customer service workload scales automatically with customer volume, rather than depending on how many employees need to be hired.
> 
> **Cons**: The AI occasionally struggles with very specific or ambiguous phrasing from customers, especially slang or context-heavy questions, requiring a manual nudge or correction to get it back on track.
> 
> Order accuracy and speed improved significantly after implementation. There was some setup effort upfront, but the long-term payoff has made it absolutely worth the initial investment.

-----

### "Simple and Useful AI Automation" — 5.0/5

> **Rosa Dwi** | *16 September 2026* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10
> 
> **Pros**: It's the overall simplicity that I like most. From training the AI to managing conversations through the dashboard, everything feels straightforward and easy to operate.
> 
> **Cons**: Reporting could be deeper I’d like to see more detailed analytics and insights to better understand performance.
> 
> Reducing missed opportunities It helps make sure leads receive timely responses and follow-ups, which reduces the chances of losing potential sales.

## Links

- [View on Capterra](https://www.capterra.ae/software/1214681/Cekat-AI)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10165022/Cekat-AI/> |
| en-AE | <https://www.capterra.ae/software/1214681/Cekat-AI> |
| en-AU | <https://www.capterra.com.au/software/1214681/Cekat-AI> |
| en-CA | <https://www.capterra.ca/software/1214681/Cekat-AI> |
| en-GB | <https://www.capterra.co.uk/software/1214681/Cekat-AI> |
| en-IE | <https://www.capterra.ie/software/1214681/Cekat-AI> |
| en-IL | <https://www.capterra.co.il/software/1214681/Cekat-AI> |
| en-IN | <https://www.capterra.in/software/1214681/Cekat-AI> |
| en-NZ | <https://www.capterra.co.nz/software/1214681/Cekat-AI> |
| en-SG | <https://www.capterra.com.sg/software/1214681/Cekat-AI> |
| en-ZA | <https://www.capterra.co.za/software/1214681/Cekat-AI> |

-----

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