15 years helping Emirati businesses
choose better software

What Is When I Work?

When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error.
Get started with a 14-day free trial now.

Who Uses When I Work?

From small businesses to large enterprise operations, management teams in every industry are using When I Work's software to save time scheduling shift-based employees & improve communication.

When I Work Software - Schedule Dashboard
When I Work Software - Assign new shift
When I Work Software - Chat with co-workers
When I Work Software - Shift Acknowledgement
When I Work Software - Edit Employees

Not sure about When I Work? Compare with a popular alternative

When I Work

When I Work

4.5 (1,062)
$2.50
month
Free version
Free trial
110
17
4.4 (1,062)
4.4 (1,062)
4.4 (1,062)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
No pricing found
Free version
Free trial
61
5
4.2 (294)
4.2 (294)
4.2 (294)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to When I Work

Humanity
Top rated features
Employee Database
Employee Scheduling Software
Time & Attendance
WhenToWork
Top rated features
Employee Scheduling Software
Mobile Access
Schedule Distribution
Square Shifts
Top rated features
Employee Scheduling Software
Online Time Tracking Software
Time Off Requests
QuickBooks Time
Top rated features
Online Time Tracking Software
Payroll Management
Timesheet Management
ADP Workforce Now
Top rated features
Direct Deposit
Payroll Management
W-2 Preparation
TimeTrack
Top rated features
Online Time Tracking Software
Project Time Tracking
Timesheet Management
ZoomShift
Top rated features
Employee Scheduling Software
Mobile Access
Schedule Distribution
Homebase
Top rated features
Employee Scheduling Software
Mobile Access
Timesheet Management
Google Meet
Top rated features
Mobile Access
Screen Sharing Software
Video Conferencing Software

Reviews of When I Work

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Trish
Trish
Senior Receptionist and Lead Trainer in US
Verified LinkedIn User
Veterinary Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great software for teams of all sizes

5.0 5 years ago

Comments: I've been using this software for 5 years, first as an employee then as an employer. Ease of use for both parties is fantastic and it's well worth paying for to save the time. When I change places of business, if I have a choice, I will choose When I Work again and again.

Pros:

- Shift templates, makes scheduling a lot easier - The ability to copy and paste any shift, even faster than clicking and choosing - Simple to add and remove employees - App is fairly easy to use - Time clock is awesome, easy to use

Cons:

- Looking at the full staff schedule on a particular day can be tedious. - For those making schedules, it's so much easier to do on a computer - In order to have a printed schedule, it downloads the PDF which you then have to print. I wish this printed right off the website.

When I Work Response

5 years ago

Hi Trish, Thank you for taking the time to review When I Work, and your feedback is appreciated! We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Amanda

Silvia
Founder in US
Computer & Network Security, Self Employed
Used the Software for: 2+ years
Reviewer Source

User and Mobile-friendly Scheduling at a Glance

5.0 6 months ago

Comments: My overall experience has been great. Customer service is always generally available or responds in a timely manner.

Pros:

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

Cons:

The schedule time input might be a little tricky sometimes.

When I Work Response

6 months ago

Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions!    To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/   If you have further feedback or other suggestions, please do not hesitate to reach back out!    Warmly,  Lexie

Sasha
CFO Owner in US
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

LOVE WIW. Always what we need on the daily and brings tons of value

5.0 2 months ago

Pros:

I love how easy the UI is. The UX for the employee and myself as a business owner is second to none. Makes scheduling and managing labor super efficient and easy.

Cons:

Not much to say about what I don't like. I think it does exactly what I need.

When I Work Response

2 months ago

Hi Sasha, Farrah here with the Care Team at When I Work. Thanks for the detailed review! It’s wonderful to see that scheduling and Forecast Tools are helping your workflow and making your teams’ and your work lives easier. If there is anything we can assist with, please reach out. We're here to help! Thanks for using When I Work! Kindly, Farrah

Verified Reviewer
Verified LinkedIn User
Apparel & Fashion, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Deceptive & misleading pricing practices, little integration, but certainly quite slick.

1.0 7 years ago

Pros:

Looks slick, appears to offer a lot (which it does, at a cost, see below...) Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness.

Cons:

1. Pricing Practices The page at wheniwork.com/pricing says nothing, just that schedulling is free for less than 75 employees (and anything over is a "contact us for enterprise" price, which is fine). Great, I think, I'll sign up, start working with it. Glad I didn't invest much time. I set up a few employees, downloaded the apps, started working out the wrinkles. And after a few hours of looking, and testing, and reading, it looks good, but... ...then I discover that basic features like scheduling more than 10 days ahead (!) are paid-for. So is time tracking. Etc. That's ok to charge, but not ok to deceive - and there's *no* simple way right now to see a comparison of features and costs before getting signed-up. And this is not a small bump. You can't bolt-on a little extra. To get a proper working app, the minimum number of users they offer 20 minimum and the time attendance module adds something like 50% on top. But really it is transparency and deceptive practices that have *really* turned me against this product in a *very* short period of time - and that is *very* sad. If they'd allowed me to choose up front to devote my time, great; but they didn't. I had to ask support what "long-term scheduling" meant (that being something not included in the free plan). That means more than 10 days... No other warning of that, that I could see. I feel deceived. 2. App Reliability Others have mentioned glitches. I started working with the iPhone app - it stopped working for some tasks. I contacted support who said it was restricted to my account only, and they would get their developers to look at it. So I stopped using the iPhone app. My wife's Android phone wouldn't recognise her (valid) phone number when accepting a request to log in. So 2 strikes there. Your mileage may vary. 3. Limited Integrations A few years ago, WIW posted on their Facebook page that they used Xero. Some commented then - why no integration? No answer. Years later, still no integration with Xero. No Zapier integration, either. The cynic might think that WIW gets kick-backs / referral fees / bonusnes from Quick Books, Gusto, etc. which is why they're the (very limited) integration "partners". There's an API of course, if I had time. Again, I'd forgive that for a free / cheap deal. But it isn't a free / cheap deal *for a working scheduling solution* - a schedule that doesn't reach into next week is *not* a working schedule. So, yes, I'm annoyed. I feel like I've wasted my time. I feel like I've been deceived. I feel like I signed-up and invested time based upon what is almost a lie. And that sucks - not least because it was so needless. The product isn't awful, the pricing (whilst I may not like it) isn't the worst out there. The limitations are limitations, but every product has some. And that, really, is sad. The silver lining is that the free plan only launched yesterday. So perhaps they'll think again about the offering. And my experience is unlikely to be the same as that people had before me. But it is what it is today - so much so that I've signed-up for GetApp just to leave this review.

When I Work Response

7 years ago

Hi there, Thank you for taking the time to write us a review. I'm sorry this is not a more personalized response but it appears you have not listed your name, title or company in your GetApp review. As you said, we did just launch our free plan. We hope that many small businesses, including those like you in the apparel and fashion industry, will find value in being able to schedule their employees 10 days in advance and notify them electronically rather than printing out Excel spreadsheets that require their employees to come into a physical location to see their schedule or call a coworker who is currently working to find out when their next shifts will be. As with any new launch, we will continue to try to improve and appreciate your honest and thoughtful feedback about the pricing and how it was displayed to you. Our intention is certainly not to deceive or mislead our customers or potential customers. We are glad to know that despite your perception of the product and its pricing, our Customer Support did what they do best and answered your questions in a timely and attentive manner. Have a nice day, Customer Success @ When I Work

Melissa
Melissa
BDC Operations Manager in US
Verified LinkedIn User
Automotive, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

When I Work Makes My Scheduling Easy!

5.0 4 months ago

Comments: I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.

Pros:

I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.

Cons:

I honestly can't think of any. I love this product.

When I Work Response

3 months ago

Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.