Lightspeed Retail

Who Uses Lightspeed Retail?

Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience

What Is Lightspeed Retail?

This cloud-based POS centralizes inventory management, employee management, sales reporting & accounting across locations and channels.

Lightspeed Retail Details

Lightspeed

http://www.lightspeedhq.com

Founded 2012

Lightspeed Retail video
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Lightspeed Retail pricing overview

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at $69.00/month.


Starting Price

$69.00/month

Pricing Details

Lightspeed Retail (Prices are in USD based on an annual plan, on a per store basis.) Basic: $69/month Retail POS, payments (free terminal included) Starter: $99/month Retail POS, payments (free terminal included), eCommerce Standard: $119/month Retail POS, payments (free terminal included), eCommerce, accounting Advanced: $169/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty Pro: $229/month Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics

Free Version

No

Free Trial

Yes

Lightspeed Retail deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base Software
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Android (Mobile)
  • iPad (Mobile)

Training Software

  • Live Online
  • Webinars
  • Documentation
  • Videos

Lightspeed Retail Features

  • API
  • Accounting Integration
  • Accounting Software
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Bills of Material
  • Cataloging/Categorization
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Distribution Management
  • Electronic Payments
  • Forecasting
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  • Invoice Management
  • Lifecycle Management
  • Materials Management
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  • Multi-Location
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  • Planning Tools
  • Price / Margin Management
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  • Production Management
  • Production Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Reporting & Statistics
  • Retail Inventory Management Software
  • Returns Management
  • Sales Orders
  • Sales Reports
  • Shipping Management
  • Status Tracking
  • Stock Management
  • Supplier Management
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  • Third Party Integrations
  • Warehouse Management Software
  • eCommerce Management

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  • Customer Database
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Lightspeed Retail Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.3
Customer Service Software 4.2
Features 4.1
Value for Money 4.1

Review software

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Zondre W.
General Manager
Retail, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 14/06/2019

"Great integrated system"

Comments: Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros: The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons: There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

  • Reviewer Source 
  • Reviewed on 14/06/2019
Steve J.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/01/2021

"A great all-inclusive system"

Comments: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros: Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons: There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

  • Reviewer Source 
  • Reviewed on 20/01/2021
Todd D.
Owner
Furniture, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/02/2021

"Good Product"

Comments: The overall experience has been excellent. I am most impressed with the support I have received from Lightspeed. Phone in wait times have been very reasonable at this point. When I have spoken to a tech they have been excellent in understanding my question and providing a solution.... at times working outside the box to create the best result with the conditions present.

Pros: The start up process was easy to follow along. Great tutorial videos and resources to answer the basic questions. Was easy to set up the codes, pricing and inventory organization.

Cons: There was some frustration using matrix's and understanding assemblies. Each business is different obviously... the use of matrix was great at the start but becomes limiting later on for integration to the webstore. Assemblies are cumbersome for automatic ordering.

  • Reviewer Source 
  • Reviewed on 19/02/2021
Laurel P.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support Software
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 02/02/2021

"Not suited for small businesses, Big Box Store Perfect!"

Comments: Frustrating. Doosync - the migration company, by the way was awesome!

Pros: I think it makes accepting online sales easy but that's about it for me.

Cons: I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail.
We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!

Vendor Response

by Lightspeed on 18/02/2021

Hi Laurel,

Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them.

Thank you,

Lightspeed POS

  • Reviewer Source 
  • Reviewed on 02/02/2021
Justin S.
General Manager
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support Software
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/12/2020

"Best decision we ever made"

Comments: The experience has been fantastic. The support staff and sales team have been great. The ease of use is something very special compared to their competition. It has allowed our business to prosper in these uncertain times.

Pros: Being able to always be connected to our point of sale via my phone or computer, no matter where I am has been crucial. With Lightspeed being cloud based, I can work from anywhere I want. I am able to ring up customers on my phone if needed, create purchase orders from trade shows, and stay connected to customers at all times.

Cons: There aren't any real issues that we have had with Lightspeed. They are continuing to improve the workflow with Lightspeed eCom which will only make the overall package even better.

  • Reviewer Source 
  • Reviewed on 28/12/2020