15 years helping Emirati businesses
choose better software

What Is Paychex Flex?

Paychex Flex is an all-in-one Payroll & HR solution that you can build on as your business grows or changes. Use it to run payroll and integrate your HR administration, retirement, and insurance management with service the way you want it and our expert knowledge of the regulations that could affect your business.
Get 6 months of free payroll processing for a limited time. Click the link for more details.

Who Uses Paychex Flex?

Choose the right level of technology and support for your business now — while keeping the ability to grow as your needs change.

Paychex Flex Software - Paychex Flex Dashboard
Paychex Flex Software - Paychex Flex Payroll Center

Not sure about Paychex Flex? Compare with a popular alternative

Paychex Flex

Paychex Flex

4.2 (1,547)
No pricing found
Free version
Free trial
69
7
4.1 (1,547)
4.0 (1,547)
3.9 (1,547)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
$9.00
month
Free version
Free trial
468
34
4.5 (4,641)
4.3 (4,641)
4.4 (4,641)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Paychex Flex

monday.com
Top rated features
Dashboard Software
Employee Management
Templates
Proliant
Top rated features
Direct Deposit
Tax Compliance
W-2 Preparation
Dayforce HCM
Top rated features
Direct Deposit
Payroll Management
W-2 Preparation
ADP HR Assist
Top rated features
Assessment Management
Job Posting
Job Requisition
Paycor
Top rated features
Candidate Management
Employee Portal
Resume Search
Deluxe Payroll and HR
Top rated features
Direct Deposit
Employee Database
Reporting/Analytics
QuickBooks Time
Top rated features
Online Time Tracking Software
Payroll Management
Timesheet Management
BambooHR
Top rated features
Employee Database
HR Management
Vacation/Leave Tracking
Payroll Relief
Top rated features
Direct Deposit
Payroll Reporting
Self Service Portal

Reviews of Paychex Flex

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
3.9
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nathalie
Nathalie
Account Manager in US
Verified LinkedIn User
Financial Services Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Paychex Flex -- A Payroll Must-Have

5.0 2 months ago New

Comments: Overall, I really like Paychex Flex. Even when I have an issue, I am able to call and speak with an agent who can resolve my issue. Their agents are very courteous and professional. They're even able to get everything squared away on just one call. They have excellent Customer Service and I really like the online portal. I would definitely recommend Paychex Flex to employers.

Pros:

The ease and convenience of the online access was great. it just made clocking-in and out, and keeping track of time so easy for me. I loved being able to see my total amount of worked hours approved by management for the next payroll cycle. Having an online portal which allows you to access your payroll time and your documents (pay stubs, W-2, etc...) all from one place, is a huge life-saver.

Cons:

Sometimes it will lock you out of your account. When you change/update the phone number on your account, it saves it to your online profile but for some reason it doesn't update their verification log. This means that when you attempt to login from your new phone and the system doesn't recognize it, it will naturally attempt to verify your identity, but unfortunately it attempts to send the verification text/call to the old phone number instead of the new one, despite having updated your account details online already.

Ryan
Clinical Informatics Administrator in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Good Robust Payroll System

5.0 2 months ago New

Pros:

Easy to use and understand for employees and payroll/HR staff

Cons:

Education and form customization could be better for materials that need to be sent to employees through the portal.

Carla
CPO in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Who was the Challenge

3.0 4 weeks ago New

Comments: Very frustrating. Time and Attendance wasnot set up to cover varied time schedules. Majority of our staff work 7 hours or less and it calculated employees PTO at 8 hours.

Pros:

We had a difficult payroll and many on the implementation team became frustrated all except our Payroll Manager. She was patient and work with us to get a great product. Even when we decided to leave Paychex, she follow-up to see if we still needed their services until our new payroll vendor was able to get our payroll set up in their system.

Cons:

The system is hard to use. Many of the features convert back to original features. The system nor the training received from the implementaion team did not allow the Administrator to make minimal employee information changes. This was frustrating. Also, the assist feature was outdated and was hard to follow the steps to rectify an issue using the help assistant. As well, CSR was not able to assist with any issues either. Very frustrating.

Lisa
Office Manager in US
Food Production, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Paychex Flex Review

4.0 3 months ago

Comments: For the most part positive. Over the years the number one overall best thing about Paychex is their customer service. The platform is easy to use and for the most part user friendly but their customer service is great!

Pros:

For the most part well integrated and easy to use. Customer service is stellar compared to other companies that I deal with. They are also very response to comments on proposed changes in the portal, etc.

Cons:

Pricing! It has increased quite a bit over the past couple of years with an actual decrease in what we get. And paying for hardware is a lot of money!

Julia
Business Manager in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Paychex Flex is the best option for me.

5.0 2 months ago New

Pros:

Paychex Flex with the integrated time clock is the best option for me. It has greatly simplified our weekly payroll. It is very easy to use and comes with excellent support.

Cons:

I haven't had a complaint about Paychex Flex or the Time clock feature.