What Is New Relic?

New Relic One empowers engineers with a data-driven approach to planning, building, deploying and running software. Offering the only unified data platform that empowers engineers to get all telemetry paired with powerful full-stack analysis tools, New Relic helps engineers get past the what to uncover the why. This improves uptime, reliability and efficiency to deliver exceptional customer experiences that fuel growth. Uncover the why with New Relic.

Who Uses New Relic?

Small to large businesses focused on delivering excellent customer experience, business success, and more.

New Relic Software - New Relic One Lookout New Relic Software - New Relic One Instant Observability New Relic Software - New Relic One Application Performance Monitoring New Relic Software - New Relic Pixie New Relic Software - New Relic One Explorer

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Reviews of New Relic

Average score

Overall
4.5
Ease of Use
4.2
Customer Service
4.1
Features
4.5
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jonathan
Jonathan
Designer in US
Verified LinkedIn User
Design, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

New Relic Offers Simple-to-Set-Up Server Monitoring

5.0 3 years ago

Comments: New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Pros:

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons:

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Leon
Managing Director in Netherlands
Computer Software, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great tool for tracking the performance and health of our platform

5.0 2 years ago

Comments: I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Pros:

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons:

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Gaspar
Infrastructure Engineer in Argentina
Media Production, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great server and application monitoring tool

5.0 4 weeks ago New

Comments: We use NewRelic (integrated through Heroku) to monitor our site

Pros:

The comprehensive set of unique features it has

Cons:

The price, I think is kind of overkill, mostly given that there's a lot of competion out there.

Dylan
Dylan
Founder, Engineer in US
Verified LinkedIn User
Internet, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Worse each year

2.0 2 years ago

Comments: I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros:

Has monitoring specific to the programming languages and database servers that we use

Cons:

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap. The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work. Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Joseph
Senior Experience specialist in India
Verified LinkedIn User
Information Technology & Services, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best tool for APM , browser , mobile , synthetic and infrastructure monitoring

5.0 3 months ago

Comments: Amazing experience and great tool for any large enterprise to monitor their applications in one place and identify any anomaly without delay

Pros:

New relic provides good KPIs 1) 4xx , 5xx and response time in application 2) CPU and memory usage in infrastructure 3) Mobile app crash and http error rate4) Browser performance metrics5) synthetic test availability

Cons:

It can improve more on distributed tracing