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What Is Coupa?

Point solutions are pointless: spend smarter with the leading spend management platform built for companies like you. The Coupa platform allows you to take control of your spend and position your business for resilience and growth. Start your spend management practice with the areas that are most important to your business today, and grow on the platform as your needs change. Gain unparalleled control and visibility by having a single source for all your spend management needs.

Who Uses Coupa?

Medium-large organizations in all industries who seek visibility & control over all types of spend & optimized supply chains to improve resilience, get more efficient, capture savings, mitigate risk.

Coupa Software - Transform your company’s supply chain planning from running one-off projects to a consistent and repeatable process.
Coupa Software - Efficiently capture data for apples-to-apples comparisons of suppliers across business requirements, risk factors, ESG, and costs to find the best solution.
Coupa Software - Understand supplier relationships, ensure that the right mitigation is in place, and onboard suppliers. Use trusted data services, Community.ai, and performance feedback to spot risk and optimize relationships over time.
Coupa Software - With and end-to-end process for travel bookings, continual travel cost optimization, and advanced configurations for finance teams, easy-to-use Coupa T&E helps organizations gain greater control and visibility over their expensed spend.
Coupa Software - Give suppliers a variety of options for submitting e-invoices — all without fees and in compliance with VAT and global regulations. Boost supplier adoption of e-invoicing by giving visibility into status of invoice approval and digital payments.

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Reviews of Coupa

Average score

Overall
4.0
Ease of Use
3.8
Customer Service
3.7
Features
3.8
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Hossain Md
Hossain Md
Customer Manager in Bangladesh
Verified LinkedIn User
Telecommunications, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Coupa - The Expense Manager for your business

5.0 3 years ago

Comments: Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business.

Pros:

Coupa Expense is easy to use. The following features are most amazing to me - 1. Requisition and PO management. 2. Approval DoA/flow chart is very easy to assign. 3. Reimbursement process is simple. 4. Multiple currency is available. 5. Full spent analysis report feature.

Cons:

Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software.

jennifer
brand marketing in El Salvador
Information Technology & Services, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Great billing tool

5.0 2 years ago

Pros:

It's an easy way to keep track of your invoiced and bill he companies/clients you work with

Cons:

It does has a learning curve, i needed someone o guide me through the initial process, bu once you understand i it is very easy to use and keep sharing ongoing invoices

Robert
Sales Engineer in Powerrubber.com in Poland
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

powerrubber.com 's opinion

2.0 last year

Comments: if you want to loos your money, it is a good place to buy for access. 0 refund or return.

Pros:

only the colours which are a very calm and proper for this type of platform

Cons:

nothing, we lost our money, so please choose wiser.

Fabio
Fabio
Procurement Supervisor in Brazil
Verified LinkedIn User
Chemicals, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Should be better

5.0 4 years ago

Comments: This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once.

Pros:

It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B).

Cons:

It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that.

Eyüp
Industrial Engineer in Türkiye
Financial Services Software, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Coupa EO

4.0 3 years ago

Comments: I can devote more time to other tasks because I create invoices more quickly.

Pros:

They are very good at billing. I think the security systems are also good

Cons:

It still has a lot of shortcomings in integration with some software. They need to fix these asap

Ma. Rosalie
Accounts Payable Specialist in Philippines
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Coupa is a highly customizable system

5.0 6 months ago

Pros:

You can easily navigate the application since it interface is simple and understandable. You can customize the application based on what you want the results to be. Coupa can be integrated to a different application depending on business need. Very minimal lag time.

Cons:

Integration of documents to Coupa needs more improvement as there are limitations on the type of file that can be uploaded such as zipped files.

Alvina
Rko in Philippines
Accounting Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Convenient

5.0 5 months ago

Pros:

All feature on this application is very useful and manageable

Cons:

Nothing because its friendly user application

Nathalie
Broker Assistant in US
Real Estate, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

I love Coupa and you will too

5.0 8 months ago

Pros:

I love that this is a comprehensive solution for all supply chain needs.

Cons:

What is there to dislike about Coupa? Nothing! This is everything we need in one system.

Hicham
Purchasing & Facilities Manager in Morocco
Outsourcing/Offshoring, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Coupa experience

5.0 last year

Comments: Positive experience

Pros:

The quick response and also gathering remarks from validators to adjust things if needed

Cons:

Sometimes we need to add more details to give full view for approval process

Patrick
Consultant in Canada
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Supply Chain Guru and Coupa CSO

5.0 8 months ago

Pros:

Coupa has a lot of fonctionnalities and solutions that offer anything you want and need for supply chain purposes. It offers a wide range of easy-to-use training courses.

Cons:

The primary thing is that Coupa has a really expensive pricing structure.

Oliver
Market Research Manager in UK
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Does a job

3.0 last year

Pros:

Helps link employees with the financial department when processing invoices.

Cons:

It's not very intuitive to use and can be quite difficult to understand what to enter if you're only an occasional user.

Sandra
Admin in US
Verified LinkedIn User
Building Materials, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

WHY SHOULD I PAY COUPA for services rendered

1.0 last year

Comments: HORRIBLE, UNABLE TO COMMUNICATE, we do plumbing services for $ 295.00, but I have to pay coupa $ 549 to get paid from my customer!

Pros:

NOTHING, I refuse to pay coupa for my customer to pay me

Cons:

Everything, nobody willing to talk to you unless I pay Coupa $ 549.00 per year to get paid by my customers.We are a small family business, why should I pay out $ 549 yearly to get paid

Md
Corporate Affairs Manager in Bangladesh
Chemicals, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Coupa Expense - You most trusted expense manager

5.0 3 years ago

Comments: As a company, we have to practice more integrity and transparency in the day to day operations of the business. If it comes to financials, then Coupa Expense is the best option to manage this as it is totally automated and has to go through different approval processes. At NAC, we are happy with the performance.

Pros:

Coupa Expense is very easy to use with plenty of amazing features. The most attractive features are - supplier management, Purchase order raising, PO reimbursement, specific and customizable approval process, total spent analysis, total account payable status etc.

Cons:

Coupa Expense is one of the updated expense management softwares and I do not find anything as improvement area for this application.

Verified Reviewer
Verified LinkedIn User
Computer Software
Used the Software for: 2+ years
Reviewer Source

End user's love but application team might face hurdles

4.0 6 years ago

Comments: Effectively reduces cost, better operational efficiencies and better end user experience

Pros:

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons:

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Rohit
Project Manager in India
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Coupa - Best for your Business

5.0 2 years ago

Comments: Overall experience is good with Coupa Support and must be recommended.

Pros:

I have used Coupa Software for Supplier/Vendor management and Purchasing modules. i have found this software easy in use and give flexibility to do customization as per business requirements.

Cons:

The Customer Support needs to be improved. On raising incidents for issue we need to do multiple followups.

Sean
FP&A Analyst in US
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Coupa Review

4.0 5 years ago

Comments: Great software for the end user and supplies but not for the admins.

Pros:

It is very easy for the end user and supplier to submit invoices. Suppliers are able to track the invoice process and payments. Helps reduce the time spent communicating with suppliers.

Cons:

Making changes are not easy. Adding custom fields and changing approval chains have not been easy to adjust.

Lynne
Executive Director
Used the Software for: Not provided
Reviewer Source

Coupa's e-Procurement Solution Helps Students in Need

5.0 15 years ago

Comments: I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever. The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features. Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need.

Pros:

Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive. Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more. It's fast...it's internet fast!

Cons:

There are always a few tweaks that could happen here and there, but we get 95% of what we need!

Verified Reviewer
Verified LinkedIn User
Financial Services Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Positive experience with processing expenses

4.0 7 years ago

Comments: The software allowed for some additional options in our expense reporting policy and for a reduction in training costs

Pros:

The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.

Cons:

There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.

Jessie
Coordinator in US
Philanthropy, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great for Accounts Payable Team

4.0 6 years ago

Pros:

This piece of software has streamlined so many of our organizations processes. It connects with personal purchasing cards as well as invoicing for vendors.

Cons:

I wish this software had the ability to allow property managers to see their vendors invoices on a regular basis without having to pay extra for a user license.

John
Business Systems Analyst in US
Used the Software for: 1+ year
Reviewer Source

Modern portal with some caveats

4.0 7 years ago

Pros:

Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.

Cons:

Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.

Jessica
Facilities Coordinator in US
Used the Software for: 2+ years
Reviewer Source

Does what it needs to

4.0 7 years ago

Pros:

That i can use the punchouts to directly order rom stores that link to it. It makes it way easier and takes away other steps for me

Cons:

It's hard to search, right now i can't search to find items i have approved other than the administrator.

Paul
Assistant Controller in US
Primary/Secondary Education, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs.

5.0 6 years ago

Pros:

1. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt

Cons:

1. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them.

Shane
Sr. Financial Analyst, FP&A in US
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great Expense Tool

5.0 5 years ago

Comments: Coupa allows us to be transparent with our expenses and make sure expenses go through the appropriate approval channels are are charged against the appropriate cost centers.

Pros:

As a member of the finance team this is a useful too that helps us track expenses and make sure that we are charging to the correct cost centers. The approval process is also very helpful.

Cons:

I honestly don't have many complaints based on its usage. It's an intuitive tool and most issues that I come across are user error.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Coupa, Corporate Expenses

4.0 6 years ago

Pros:

What I like the best about Coupa is that it automatically creates my expenses for me. Typically all I have to do is add the receipt.

Cons:

What I like least about Coupa is the same thing I like because sometimes I want to get the expense submitted quickly and you have to wait for the card to be charged before you can even put a receipt into Coupa.

Verified Reviewer
Verified LinkedIn User
Telecommunications, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Easy-to-use expense management from user perspective

5.0 5 years ago

Comments: Submitting personal expense reports is all I use it for right now

Pros:

In the past I had always worked for small companies that had very outdated methods of expense reporting. But I have recently been user this to submit expenses and have found it very easy to use without ever having touched it. It walks you through step by step and is very user friendly.

Cons:

Nothing so far, I wonder if there is a way to alert an approver that they need to approve something every few days.